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Loved this place, staff, buffet

This hotel was absolutely amazing. The views, food, staff, and amenities were all exceptional. We only stayed for a few days and did not get an opportunity to experience everything the hotel has to offer. We will definitely return for a longer stay.

I would not rate this property 4 stars. The ‘all inclusive’ was very limited. The dining area is very small with only a few choices at meal times. The walk to the beach was unpleasant. The hotel is on a noisy main road. I think the pictures are not a realistic reflection of how the hotel looks

The hotel is beautiful, public spaces are not modern but very well kept, outdoor areas are beautiful with plenty of open space for the kids to run around. We had 2 classic double rooms and one 2BR Mythika suite, the classic rooms were OK, decent size, in good condition but could use some refreshing. The Mythika suite was amazing, spacious, renovated, cleaned a few times through the day and included tasty goodies (fruits, wine, etc). Mythika guests receive private beach seating, benefits at restaurants (which we didn't use as are our party were not entitled) and free late check-out up to 6PM! (which was fantastic as our flight was late). Beach and pools are very cozy, there's a shortage of sunbeds in the big pool but we managed. Parts we liked less: The water park, it's in all the hotel pictures on Expedia, and the hotel's FB an IG pages advertised the new park set to open in the beginning of the season. Unfortunately the park wasn't ready, it's set to open soon and we weren't offered an alternative. Other points: Hotel has lots of stairs, there are some elevators but they are small and slow. AC in the rooms works only in the afternoons, problematic in hot days and during the night (hotel could only offer a rattily noisy fan as a solution). Apart from the beautiful kids club we found the animation schedule a bit lacking. And finally, some of the staff are not as friendly as you'd expect for a 5* resort, we found ourselves having to "nudge" some of them into helping at times.

Food was really amazing in the buffet, you never tired of the variety and quality. Pool and the beach service was great, overall friendliness and helpfulness of the staff was outstanding. Everything in the hotel is very clean and well maintained and the room quality was 1st rate. One minor issue in the maisonette is the very small wardrobe in the upstairs bedroom a small set of drawers would help. Top hotel.

Vacation was great. The hotel is well maintained and the service is excellent. We didn't have WiFi service in our room and they provided a modem for a wireless connection. The beach is small and not the greatest, but pools are nice. They should have recycling bins and not just garbage bins. Also the tour we booked to Knossos and Heraklion was just a private taxi taking us around and the taxi driver wanted to finish the tour as soon as possible. Not the nicest. Overall, our stay was great. My kids loved the pool and the kids' club. The young ladies who played with and entertained the kids were extremely nice and friendly.