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Capsis Astoria Heraklion Hotel

4.0 star property

Photo gallery for Capsis Astoria Heraklion Hotel

Seasonal outdoor pool, open 11:00 AM to 8:00 PM, pool umbrellas
Reception
Business Suite, Balcony | View from room
Superior Room, Balcony | Balcony view
3 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Gym
  • 24/7 front desk

Explore the area

View map
11 Eleftherias square, Heraklion, Crete Island, 71201
  • Place, Heraklion Archaeological Museum
    ‪1 min walk‬
  • Place, Heraklion Town Hall
    ‪3 min walk‬
  • Place, Heraklion Port
    ‪9 min walk‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪5 min drive‬

Room options

View all photos for Superior Room

1 bedroom, down duvets, in-room safe, desk

Superior Room

9.6 out of 10
Exceptional
(7 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • Sleeps 4
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Triple Room, Balcony

1 bedroom, down duvets, in-room safe, desk

Superior Triple Room, Balcony

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Executive Suite, Accessible

1 bedroom, down duvets, in-room safe, desk

Executive Suite, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Economy Room (Special Offer)

Economy Room (Special Offer)

Economy Room (Special Offer)

8.4 out of 10
Very good
(6 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, Balcony

1 bedroom, down duvets, in-room safe, desk

Superior Room, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Business Suite, Balcony

Business Suite, Balcony

Business Suite, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Heraklion

With a stay at Capsis Astoria Heraklion Hotel, you'll be centrally located in Heraklion, steps from Heraklion Archaeological Museum and 15 minutes by foot from Heraklion Port. .This family-friendly hotel is 3.9 mi (6.3 km) from Palace of Knossos and 0.1 mi (0.1 km) from Dedalou Shopping Street.

What's nearby

  • Heraklion Archaeological Museum - 1 min walk - 0.0 km
  • Heraklion Town Hall - 3 min walk - 0.3 km
  • Morosini Fountain - 3 min walk - 0.3 km
  • Historical Museum of Crete - 7 min walk - 0.6 km
  • Heraklion Port - 9 min walk - 0.8 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 16 min drive

Restaurants

  • ‪Capsis Cafe - ‬1 min walk
  • ‪Χόβολη - ‬6 min walk
  • ‪Hari's Creperie - ‬1 min walk
  • ‪Χάλαβρο Open Bar - ‬2 min walk
  • ‪Minos - ‬1 min walk

About this property

Capsis Astoria Heraklion Hotel

Family-friendly hotel with 3 restaurants and bars
Capsis Astoria Heraklion Hotel offers 131 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. 28-inch Smart televisions come with satellite channels and Netflix. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 131 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy Mediterranean cuisine at Cafe Capsis, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Heraklion? This hotel has 4650 square feet (432 square meters) of space consisting of a conference center and 3 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Cafe Capsis - This bistro specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner.
Erofilli - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Aegea View Pool Bar/Resto - This beach restaurant specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (EUR 20 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 16 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aegea View Pool Bar/Resto
  • Cafe Capsis
  • Erofilli

Things to do

  • 24-hour gym
  • Private wine tours
  • Seasonal outdoor pool
  • Wine tours

Family friendly

  • High chair
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4,650 square foot of space)

Outdoors

  • In a state park
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1966
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 28-inch smart TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 11 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Covered valet parking fee: EUR 20 per day
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Pool access available from 11:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Astoria Capsis
Astoria Capsis Heraklion
Astoria Capsis Hotel Heraklion
Astoria Heraklion
Capsis Astoria
Capsis Astoria Heraklion
Capsis Astoria Heraklion Hotel
Capsis Astoria Hotel
Capsis Astoria Hotel Heraklion
Capsis Hotel Heraklion
Capsis Astoria Heraklion Hotel Crete
Hotel Astoria Capsis
Capsis Astoria Heraklion
Capsis Astoria Heraklion Hotel Hotel
Capsis Astoria Heraklion Hotel Heraklion
Capsis Astoria Heraklion Hotel Hotel Heraklion

Capsis Astoria Heraklion Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 444 out of 1004 reviews
Rating 8 - Good. 371 out of 1004 reviews
Rating 6 - Okay. 125 out of 1004 reviews
Rating 4 - Poor. 42 out of 1004 reviews
Rating 2 - Terrible. 22 out of 1004 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nisim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Melissa, Houston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved location and rooftop pool and bar. Hated that the pool closed so early.
Stayed 3 nights in Jun 2025

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great, rooftop swimming pool and bar superb, not sure I liked the sink not being in the bathroom although it was a very lovely sink
Stayed 8 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Moshe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location near the Archaeological Museum, restaurants, and bus stops. Friendly and helpful staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Emad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was great accommodation
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

10/10 Excellent

jevan

Stayed 1 night in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to shopping.
Stayed 1 night in Jul 2025

10/10 Excellent

denisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, walking distance from ferry, clean, excellent breakfast with lots of choice. Reception lady very friendly and accommodating. All personnel are nice. Would come back.
Stayed 2 nights in Jun 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gr8 hotel, would return

found one of two hotel car parking space outside hotel available - yippee- quick efficient check in (but room not ready at 14.30 so went for a coffee in cafe and receptionist alerted me when key became available). efficient lift, gr8 room with excellent A/C small balcony with sea view. noisy road at times. had dinner in rooftop pool bar at 9pm good & gr8 value. comprehensive breakfast- recommended
Stayed 1 night in Jun 2025

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities, room comfort

Confortable rooms

The room was great and the bed was comfortable. The cleaners were friendly and did a great job. The breakfast was varied and lovely. The hotel was well located for transport and trips. The reception staff let the hotel down in my opinion. However, there are many eateries nearby where the staff are friendly and warm.
Stayed 6 nights in Jun 2025

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for sightseeing and busses. Clean, comfortable bed, good shower, extensive breakfast choice and the icing on the cake is the rooftop pool/bar which has lovely food with great service, a pool to cool down in and amazing views. Highly recommend.
Stayed 6 nights in Jun 2025

10/10 Excellent

Andy

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Very clean and staff is very helpful and cheerful.
Stayed 1 night in Jun 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Hotel

We frequently stay at this hotel. It is excellent. All the staff are professional and friendly. The rooms have recently been renovated and have walk in showers which are excellent.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small elevator but otherwise lovely

A great hotel and very nice rooms recently upgraded but the hotel has very small
Stayed 4 nights in Apr 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice colours
Stayed 1 night in May 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Capsis Astoria is very conveniently located. It’s on the bus route to and from the airport so getting there is 1.20€. It’s also next door to the Heraklion archeological museum and on the bus route to Knossos. There are multiple restaurants nearby ranging from casual cafes to fine dining. We highly recommend Pemptos Ntore restaurant just across the way on the fifth floor. The hotel staff was friendly and accommodating, letting us check in when we arrived at 11 am. The breakfast is substantial. We enjoyed sitting at the pool and having a drink. They have a small version of a Greek windmill on the roof. Very Instagram friendly. We recommend it highly.
Stayed 3 nights in May 2025

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, close to shopping and dining. Would stay there again.
Stayed 1 night in May 2025

4/10 Poor

Lynn Edwards

Liked: Cleanliness, property conditions & facilities
No parking . Had to hire a concierge
Stayed 3 nights in Apr 2025

10/10 Excellent

Randell

Stayed 1 night in Apr 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2025

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024