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Nishitetsu Hotel Croom Hakata

4.0 star property

Photo gallery for Nishitetsu Hotel Croom Hakata

Indoor spa tub
Free toiletries, hair dryer, slippers, bidet
Indoor spa tub
Lobby lounge
Breakfast, lunch, dinner served; Japanese cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View map
1-17-6 Hakataekimae Hakata-ku, Fukuoka, Fukuoka-ken, 812-0011
  • Place, Tochoji Temple
    ‪8 min walk‬
  • Place, Canal City Hakata
    ‪9 min walk‬
  • Place, Kushida Shrine
    ‪10 min walk‬
  • Airport, Fukuoka (FUK)
    ‪5 min drive‬

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  • Restaurant
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About the area

Fukuoka

With a stay at Nishitetsu Hotel Croom Hakata, you'll be centrally located in Fukuoka, a short 10-minute walk from Tochoji Temple and 11 minutes by foot from Canal City Hakata. .This spa hotel is 1.7 mi (2.7 km) from Marine Messe Fukuoka and 2.7 mi (4.3 km) from Ohori Park.

What's nearby

  • Amu Plaza Hakata - 4 min walk - 0.4 km
  • Tochoji Temple - 8 min walk - 0.7 km
  • Canal City Hakata - 9 min walk - 0.8 km
  • Kushida Shrine - 10 min walk - 0.9 km
  • Fukuoka Anpanman Children's Museum - 16 min walk - 1.4 km

Getting around

  • Hakata Station - 3 min walk
  • Gion Station - 8 min walk
  • Fukuoka Airport (FUK) - 3 min drive

Restaurants

  • ‪牧のうどん (Maki no Udon) - ‬2 min walk
  • ‪マクドナルド - ‬3 min walk
  • ‪むっちゃん万十 - ‬2 min walk
  • ‪Tully's Coffee &TEA - ‬2 min walk
  • ‪博多ホームうどん店 - ‬2 min walk

About this property

Nishitetsu Hotel Croom Hakata

Nishitetsu Hotel Croom Hakata offers 503 air-conditioned accommodations with safes and complimentary bottled water. Guests can make use of the in-room refrigerators and coffee/tea makers.

Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries. This Fukuoka hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are indoor hot springs and outdoor hot springs open between 3:00 PM and 1:00 AM. The temperature in the hot springs is set to 106°F.

Make yourself at home in one of the 503 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access is available. Bathrooms feature bathtubs or showers, complimentary toiletries, and bidets. Conveniences include safes and desks, and housekeeping is provided on request.
Relax at the full-service spa, where you can enjoy massages. Additional features at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
You can enjoy a meal at 2F 博多 飛うお serving the guests of Nishitetsu Hotel Croom Hakata, or stop in at the grocery/convenience store. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
2F 博多 飛うお - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (JPY 2,000 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 2,000 per person
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 2F 博多 飛うお

Things to do

  • Full-service spa
  • Indoor hot spring

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Meeting room

Full-service spa

  • Hot springs open from 3:00 PM - 1:00 AM
  • Hot springs water temperature - 41 ºC
  • Indoor hot spring
  • Massage
  • Outdoor hot spring
  • Public indoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 14 floors
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 50.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2000 per person
  • Valet parking fee: JPY 2000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 3:00 PM to 1:00 AM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Nishitetsu Hakata
Nishitetsu Hakata Fukuoka
Nishitetsu Inn
Nishitetsu Inn Hakata
Nishitetsu Inn Hakata Fukuoka
Nishitetsu Hotel Croom Hakata
Nishitetsu Hotel Croom
Nishitetsu Croom Hakata
Nishitetsu Croom
Nishitetsu Croom Hakata
Nishitetsu Hotel Croom Hakata Hotel
Nishitetsu Hotel Croom Hakata Fukuoka
Nishitetsu Hotel Croom Hakata Hotel Fukuoka

Nishitetsu Hotel Croom Hakata Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1003 reviews
Rating 8 - Good. 309 out of 1003 reviews
Rating 6 - Okay. 75 out of 1003 reviews
Rating 4 - Poor. 28 out of 1003 reviews
Rating 2 - Terrible. 20 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Bok Jin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff were kind and helpful, but the room wasn’t that clean. The interior was too old and was not renovated compared to the outside and lobby
Stayed 2 nights in Dec 2025

6/10 Okay

Oi Ching

Liked: Cleanliness, amenities
Lobby is gorgeous, room was not.
Stayed 1 night in Nov 2025

6/10 Okay

Ming wai

Travelled with partner
Liked: Staff & service, amenities
The room is a bit dated , but location is convenient and next to Hakata train and bus station . The room is small as typical in a Japanese hotel . The best part to me is the onsen on site to use at the end of the day.
Stayed 2 nights in Nov 2025

6/10 Okay

Ming wai

Liked: Staff & service
The hotel is a bit old, and carpet and rooms are a bit dated.
Stayed 1 night in Nov 2025

8/10 Good

Audrone

Liked: Cleanliness, amenities, property conditions & facilities
We had to move rooms because the air conditioning wasn’t working. Staff member did not help with luggage. Laundry facilities clean and there were many machines. Room small but hotel is lovely. Great location. Hot bath was great but crowded.
Stayed 1 night in Nov 2025

8/10 Good

Mitsuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel close to Hakata Station. Friendly staff. A great variety of breakfast options that cater to both Japanese and western tastes (eggs, bacon, cereals, toast etc). An awesome feature I liked also was the fact you could see how many of the washer & dryers were available for use from your room TV - meaning no need to haul your washing to the machines only to find them all in use. Also the shower pressure and temperature was amazing! Only downside I can think of was that the wifi was a bit spotty at times but otherwise would highly recommend this hotel!
Stayed 4 nights in Oct 2025

8/10 Good

Mei Fong

Liked: Cleanliness, staff & service, amenities
Room a bit small
Stayed 3 nights in Oct 2025

10/10 Excellent

Kuoi

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Onsen and foot massage machine in the room.
Stayed 1 night in Oct 2025

8/10 Good

corey

Liked: Staff & service, amenities
Room was ok but needs an upgrade to cleaner floors and walls. Breakfast was very subpar. Staff were nice and the onset area was great including a sauna. Would stay here again for the convenience of the location- 5 minute walk to the Hakata Train/ Bus Station.
Stayed 1 night in Oct 2025

10/10 Excellent

Lori Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the Hakata station. The staff was so helpful and courteous. The breakfast was generous with so many options. We would definitely stay here again
Stayed 2 nights in Oct 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and good facilities.
Stayed 1 night in Sep 2025

10/10 Excellent

David, Kailua Kona

Stayed 4 nights in Sep 2025

10/10 Excellent

militza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

SIN MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room size is small

Hotel in the city and near the subway, it’s very convenient but the room is very very small. The bath is always crowd.
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025

8/10 Good

Sunmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience with the hotel was good. The location was exceptional and onsen was really nice. The hotel quality was generally good. However, the hotel washroom seemed a bit outdated for us. We requested to clean the washroom “throughly”but still it smelled quite disturbing. The hotel offered us to change the room but we did not feel necessary as other rooms seemed to be the similar conditions. The Wifi was also very slow. Other than these. The staffs are nice and friendly.
Stayed 4 nights in Aug 2025

6/10 Okay

Kelli

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was great, but the beds are traditional, Japanese beds and very hard. We asked for extra blankets to try to soften up the beds and either they didn’t understand or didn’t want to comply. I have a back injury and staying there 5 nights was torture.
Stayed 5 nights in Aug 2025

8/10 Good

Akiko, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front Desk was very helpful. A/C didn't work well. We had two rooms. One room was very nice but the other room with 1 full size bed was pretty tight for 2 adults to stay in and the shower room smelled a bit (like sewer smell). The breakfast at the restaurant attached to the hotel wasn't great. The food was fine but the workers there were so rude and not friendly. We didn't feel welcome there at all. One staff yelled at me for using the wrong towel to wipe down some spills on the counter (supposedly it was there for the employees to use, not for the customers to use). Not a great experience. We had free breakfast included in the package but we didn't go back. Other than that, it is located right next to bus station, easy access to Hakata station, Subway, Bus everything. We like it overall
Stayed 3 nights in Apr 2025

10/10 Excellent

Jenny

Stayed 2 nights in Jul 2025

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bathroom and room amenities were fine. The room was small but manageable. Tech and television connections were efficient. It was rainy however and the hotel had inadequate quantities of umbrellas for fuests. The convenience store sold umbrellas but at 2x the price of other convenience stores weren
Stayed 3 nights in Jun 2025