2/10 Terrible
Loveleen
Travelled with family
15 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disappointing experience at Concorde Hotel.
During one of the days of our stay, as my family and I were walking into the breakfast area, a front desk staff member—wearing red lipstick and bangs—approached me and publicly held up a towel from our room that had hair dye on it. In front of several other guests, she opened it, questioned me loudly about the stain, and told me the towel was now “wasted.” It was humiliating and completely inappropriate. Never in my life has a hotel confronted a guest about what’s on a towel. It could have been anything—personal body fluids, for example—and to handle it so publicly was not only unprofessional but incredibly disrespectful.
Additionally, the hotel is located in a very uncomfortable area—surrounded by individuals who are homeless or drinking on the street. It’s also right in the middle of the red-light district, something that was not mentioned anywhere in the hotel description. This is not a kid-friendly location, and I would have never booked here had I known.
I would not recommend this hotel to families or anyone expecting a respectful, professional, or safe environment.
Loveleen
Stayed 3 nights in May 2025