2/10 Terrible
AmStar****
Travelled with family
19 Mar 2025
Disliked: Staff & service, amenities
we were going to be checking in late so I called the property sometime between 230 and 3 PM on the day of check-in and let them know. It would probably be midnight before we arrive. We ended up being later than that so I called them around 11:30 PM and let them know it was still gonna be a bit longer and they said our reservation had been canceled. They couldn’t tell me who canceled it, but it wasn’t me. It still showed active on Expedia. They were less than helpful. I had my three children and one of who is severely disabled in my husband who is a disabled veteran with me and they left us with no place to spend the night. After almost 2 hours on chat with Expedia and three different agents they put us in another hotel and the third agent, I spoke with at Expedia, the supervisor was amazing and found us another hotel last minute at almost 1 o’clock in the morning. So I would not recommend this hotel.
AmStar****
Stayed 1 night in Mar 2025