We were given clear instructions from host with photos on how to check in, but the lockbox was missing, we got lucky that the cleaner arrived shortly after us and was very kind and able to help us get in. The apartment itself was very cute, had everything you needed for a stay in Florence! Good location, close to the train station, 5 min walk which is great when rolling/carrying heavy bags. Good ac and fan, nice shower. 10-15 min walk to most main attractions! Definitely worth the price!! Would recommend!