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Best Western Plus Genetti Wilkes Barre

3.0 star property

Photo gallery for Best Western Plus Genetti Wilkes Barre

Suite, 1 King Bed, Hot Tub, City View
Lobby
Exterior
Ballroom
Premium bedding, pillow-top beds, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
77 E Market St., Wilkes-Barre, PA, 18701
  • Place, F. M. Kirby Center for the Performing Arts
    ‪2 min walk‬
  • Place, Luzerne County Courthouse
    ‪11 min walk‬
  • Place, Chacko's Family Bowling Center
    ‪13 min walk‬
  • Airport, Wilkes-Barre, PA (AVP-Scranton Intl.)
    ‪22 min drive‬

Room options

King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(16 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Mobility Accessible King Room

  • Sleeps 2
  • Free Wi-Fi

Suite-1 King Bed, Non-Smoking, Hot Tub, Living Area, Board Table, Kitchenette, Wi-Fi

  • Sleeps 2
  • Free Wi-Fi

Two Queen Beds Room

  • Sleeps 4
  • Free Wi-Fi

Accessible-2 Queen, Mobility Accessible, Roll In Shower, Handheld Showerhead, Shower Chair, Microwave And Refrigerator, Non-Smoking, Full Breakfast

  • Sleeps 4
  • Free Wi-Fi

Suite-1 King Bed, Non-Smoking, Sofabed, Hot Tub, Living Area, Kitchenette, Wi-Fi

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(49 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchenette

  • 47 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Hot Tub, City View

Suite, 1 King Bed, Hot Tub, City View

Suite, 1 King Bed, Hot Tub, City View

10.0 out of 10
Exceptional
(1 review)
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(29 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

City View King Suite

  • Sleeps 2
  • Free Wi-Fi

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About the area

Wilkes-Barre

Best Western Plus Genetti Wilkes Barre is centrally located in Wilkes-Barre, a 3-minute walk from F. M. Kirby Center for the Performing Arts and 13 minutes by foot from Chacko's Family Bowling Center. .This hotel is 2.3 mi (3.7 km) from Mohegan Sun Arena at Casey Plaza and 3.5 mi (5.7 km) from Seven Tubs Natural Area.

What's nearby

  • F. M. Kirby Center for the Performing Arts - 2 min walk - 0.2 km
  • River Common - 6 min walk - 0.6 km
  • Luzerne County Courthouse - 11 min walk - 1.0 km
  • Chacko's Family Bowling Center - 13 min walk - 1.1 km
  • Kirby Park Tennis Center - 13 min drive - 2.5 km

Getting around

  • Wilkes-Barre Scranton Intl. Airport (AVP) - 19 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Pronto Pizzeria - ‬5 min walk
  • ‪Dunkin' - ‬4 min walk
  • ‪Abide Coffe - ‬6 min walk
  • ‪Rodano's - ‬3 min walk

About this property

Best Western Plus Genetti Wilkes Barre

Best Western Plus Genetti Wilkes Barre offers 75 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Wilkes-Barre hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 75 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Wilkes-Barre? This hotel has 22000 square feet (2044 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping on request
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (22,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Lift (130 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night, plus a deposit of USD 20.00 per day
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 14 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 20.00 per day
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 14 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

BEST WESTERN Genetti
BEST WESTERN Genetti Hotel
BEST WESTERN Genetti Hotel Wilkes-Barre
BEST WESTERN Genetti Wilkes-Barre
Genetti
Genetti Hotel
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Best Western Plus Genetti Hotel Wilkes-Barre
Best Western Plus Genetti Hotel
Best Western Plus Genetti Wilkes-Barre
Best Western Plus Genetti
Best Western Genetti Hotel Conference Center
Plus Wilkes Barre Center City
Best Western Plus Wilkes Barre Center City Hotel
Best Western Plus Genetti Hotel Conference Center
Best Western Plus Wilkes Barre Center City Wilkes-Barre
Best Western Plus Wilkes Barre Center City Hotel Wilkes-Barre

Best Western Plus Genetti Wilkes Barre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 619 out of 1007 reviews
Rating 8 - Good. 249 out of 1007 reviews
Rating 6 - Okay. 85 out of 1007 reviews
Rating 4 - Poor. 27 out of 1007 reviews
Rating 2 - Terrible. 27 out of 1007 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities
Clean room, staff, amenities all great
Stayed 2 nights in Feb 2026

10/10 Excellent

Roger

Liked: Cleanliness, amenities, property conditions & facilities
Place was great the staff were helpful and the room was clean
Stayed 1 night in Feb 2026

10/10 Excellent

Tiffany, Staten Island

Stayed 1 night in Feb 2026

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
Check in was difficult- attendant was not on hand and I waited 7-8 minutes for him to return. Room was comfortable and bedding nice. In room heater was not working properly. Desk attendant told us some silly reason why it wouldn’t heat properly. Buffet breakfast was good. Parking fine.
Stayed 1 night in Feb 2026

10/10 Excellent

Dawn

Stayed 1 night in Feb 2026

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Feb 2026

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, very friendly staff. Would recommend and stay again!
Stayed 1 night in Jan 2026

6/10 Okay

Kim

Travelled with family
Disliked: Cleanliness, staff & service
The positives… location, restaurant/ bar! The desk staff were not warm and welcoming. Supposed to call and let us know when our room was ready. Never received a call. Our room was blasting heat despite all attempts to turn it down. It was unbearable. Small stains on comforter.
Stayed 1 night in Feb 2026

6/10 Okay

Julie

Liked: Cleanliness, staff & service, amenities
The hotel was very nice. Everyone was very nice. The bar was great and the food was awesome. The bartender/waitress was very nice. The room was spacious and very nice. The only reason for the 4 star review was the telling the shower water. We couldn’t get the water hot even after letting it run for 5 mins. We could take a shower but just barely bc the water didn’t get hot.
Stayed 1 night in Jan 2026

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was fine. It was freezing when we got there but we turned the heat on and went to the bar and restaurant. The staff at the restaurant were very nice.
Stayed 1 night in Jan 2026

8/10 Good

Cynthia

Liked: Cleanliness
The staff was very helpful. Rebecca at the front desk went above and beyond to make sure we had a pleasant stay. We had a small inconvenience with the heater, and Rebecca took care of it immediately, making sure everything was resolved quickly. Breakfast had good options, and the staff in the breakfast room were very kind and friendly, ensuring the food was promptly replenished. The management’s care and attentiveness are clearly reflected in the staff.
Stayed 1 night in Feb 2026

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, good breakfast included, helpful staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean!
Stayed 1 night in Jan 2026

8/10 Good

Mihoko

Stayed 1 night in Jan 2026

8/10 Good

Roy

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and well appointed. Had a problem with three of the outlets that weren’t working, so we couldn’t turn on lights on the right side of the room. Breakfast was decent.
Stayed 1 night in Jan 2026

8/10 Good

iliana

Liked: Cleanliness, amenities, property conditions & facilities
clean
Stayed 1 night in Jan 2026

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities
Super clean, huge smart tv, comfortable bed, nice breakfast, excellent on site parking
Stayed 1 night in Jan 2026

8/10 Good

Gina

Liked: Cleanliness, amenities, property conditions & facilities
Clean but very drafty
Stayed 5 nights in Jan 2026

10/10 Excellent

Elisabeth

Stayed 1 night in Jan 2026

10/10 Excellent

Hilario

Stayed 3 nights in Jan 2026

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room - excellent breakfast buffet included
Stayed 1 night in Jan 2026

10/10 Excellent

Cynthia-Ann

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay here! This was our 4th time staying here in 2 months, while traveling to Pittsburgh. Staff is friendly and extremely helpful. Rooms are clean, and Breakfast has always been delicious. Will definitely stay here again!!
Stayed 1 night in Jan 2026

10/10 Excellent

Cynthia-Ann

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, pet friendly, great breakfast buffet and very friendly staff. Will stay here again!
Stayed 1 night in Jan 2026

10/10 Excellent

David

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with a dog. The hotel was great and staff very friendly. Would certainly recommend the hotel.
Stayed 1 night in Jan 2026