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We stayed in the "Comfort Double Room" part of the hotel, and the place was far from 4-star superior quality. It felt like an unmaintained 1980s relic with unpleasant red shag carpet and almost zero soundproofing. The room was objectively dirty and hazardous: Hygiene: There was active mold on the bathroom ceiling and in the shower grout. The toilet had a visible brown biofilm build-up under the rim, and the water faucet was covered in heavy limescale. Expired Food: I found coffee creamers that had expired over 100 days ago (Dec 2025) and minibar chips expired by two months. Security: While we were out, housekeeping took an active key card from our room without explanation. We had to go back to the desk to reprogram everything because we didn't know who had it. Service: Breakfast service was incredibly slow; it took a very long time just to get a coffee. Management provided a partial discount after I showed them the photos, but a refund doesn't fix these health and safety issues. If you book here, be very careful which wing they put you in.

Really good, but with a bunch of annoyances. Cleaning staff is intrusive, even though could hear me talking. Clothes iron is a small room that you get to share with other guests.

The staff was very friendly and Timu went out of his way to make my stay enjoyable. Breakfast was great and a great server too!

The room is spotless and modern. But bring your own kettle and coffee and tea if you need any after 8pm.

Very spacious and comfortable rooms, friendly staff, incredible view from the dining room and delicious breakfast. I try to stay here twice a year. Wouldn't stay anywhere else in Bad Kreuznach,

Easy food offer of international chains as McDonald and Burger King. Supermarket just across the street.