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Hotel staff were courteous but will benefit from additional customer service training such as smiling and show some excitement about the work.

Pleasent place, friendly staff, excellent breakfast, lots of greenery around

We booked the Vulkan Wellness Panzio Hotel and arrived at 3.55pm. We were told there was a receptionist until 8 pm but no one was there. There was a notice on the door to ring. We phoned the number and were told no room was alocated to us but we had been given a room in the sister hotel. It took us some time and a number of phone calls and an email to the same person to gain the address of this second hotel due to language barriers. We arrived to thishotel and a young male receptionist told us that our room was in a third hotel called Agoston Hotel. We proceeded to this hotel. Our room was appalling- no lights on, no wifi, planks of wood outside the room, and bathroom was disgusting. The original hotel, The Vulkan, that we had booked was rated 8.4/10. The Agoston was rated 3.4/10. We left straightaway and found a room in a lovely hotel called Adele Boutique Hotel. We phoned the hotel to ask for a refund as we booked one hotel and got a totally different hotel. They asked us to speak with Hotels.com, who, after 1 hour, 6 minute phone call eventually found in favour of us and initiated a refund. Hotels.com were actually brilliant in this situation. Beware when tempted to book the Vulkan!

Very nice place

Probably the best hotel experience in Hungary. Very clean, new, excellent bed etc.