Uganda Winery Accommodation

We had another lovely stay at Hilton Garden Inn this week, the staff are so attentive and helpful, especially Collins and Wilson, but there isn't one member of staff who did anything less than their best to ensure that we had a good stay. My children love it here and the addition of a rollaway bed makes it much more comfortable for all of us. I was not charged for this which compared to other hotels we have stayed in during our trip is brilliant and so thoughtful. It does not take much to set these beds up and makes such a difference to families who can struggle to find hotel rooms to accomodate multiple children. We stayed either side of a visit to Murchison and the hotel was happy to store my luggage for the 2 days we were away, even offering us a complimentary breakfast for our last few days as I had mistakenly left this off our second booking. It's perfect walking distance to Acacia Mall and easy for all the nice restaurants in Kololo and surrounding areas. We will definitely be back again next time we are in Kampala!

I keep coming back to this property because of its vicinity with Victoria Mall. I will look for alternatives since this hotel started to charge $10 one way airport shuttle per person while the price is still higher compared to any similar US Best Western location. Something is rotting at the core of African hotel industries.

The Kampala Serena never dissapoints. Great service, nice, comfortable and wide rooms and great food served by very friendly professionals.

The room oor was good but need polishing

You won’t regret staying here

Loved 24hr room service from restaurant, excellant/prompt laundry service, clean room/conditions, friendly staff, shopping/stores inside the facility, large stand-up shower accommodates 2 people. Very firm mattress if that's what you like. Daily housecleaning service. Overall it was quiet but there were multiple prayer services on a balcony outside, 1 floor down sometimes w a loudspeaker & microphone during day & esrly evening.