Family Accommodation in Cotswold District

Great hotel again, friendly and helful staff, clean room, breakfast was good

I arrived at the hotel around 12pm, although check-in was not until 3pm. I was told I could check in earlier if I upgraded to a more expensive room, but I decided not to and instead left my luggage at reception before heading to a wedding. When I returned at around 11:30pm, I was checked in and given keys to my room. Unfortunately, once I got ready for bed, I realised the room was not particularly clean and was also extremely noisy. There was a lot of noise coming from reception, as well as constant sounds from what seemed to be water pipes running through or near the room. After a long day and late arrival back from the wedding, this made it very difficult to sleep, which was disappointing.

Room was up several flights of stairs. Really friendly young man carried my heavy suitcase, couldn't have been more helpful. Room and ensuite had skylights, views over rooftops. Very comfortable bed, pretty room, bit of noise from coutyard below but just in the afternoon. Didn't book breakfast, expensive at £22. Problem was the bath/shower. Trickle of water from the bath taps, gave up trying to run a bath. Shower was equally useless, stopped part way through then restarted after a minute or so. I know its an old building and that must make maintenance difficult but reliable working plumbing is a requirement.

Our stay at the White Hart Royal Hotel for our 9th wedding anniversary was a very disappointing one. The rooms were extremely dated - they didn't offer refrigerators, smart TVs, or safes - completely unacceptable for a comfortable stay. The floor in our room sloped so badly that I actually ran into a table while trying to make my way to the restroom during the night. To make matters worse, the curtain was broken, allowing bright street lights to flood the room all night long and making proper sleep nearly impossible. We were also placed at the end of a hall where the door was opened and slammed closed at all hours. What was even more frustrating was the complete lack of concern from the staff. We reported the broken curtain, yet nothing whatsoever was done to fix the issue, which made it clear that guest comfort and satisfaction were not a priority. The experience only deteriorated further when we were turned away from dinner at the hotel pub because they were “short staffed.” As if that weren’t bad enough, we were then told that local restaurants might be closing and boarding up due to concerns about “gypsys / Pikeys” coming into town — leaving us unable to find anywhere to eat for the evening. Overall, the entire experience was appalling. Every issue we encountered was ignored, no effort was made to remedy any of the problems, and we left feeling frustrated, unwelcome, and deeply disappointed. I would never stay there again and could not recommend this hotel to anyone.

Lovely room but away from the main hotel, and quite dark.

The vibe was everything. The host took us in right away and was so accommodating! We had a late dinner that was unbelievable!!! Can’t wait to come back :)