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DoubleTree by Hilton Stoke on Trent

4.0 star property

Photo gallery for DoubleTree by Hilton Stoke on Trent

Exterior
Indoor pool, open 6:30 AM to 8:00 PM, pool loungers
Exterior
Daily full breakfast for a fee
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
  • Place, Waterworld
    ‪2 min walk‬
  • Place, The Potteries Museum and Art Gallery
    ‪18 min walk‬
  • Place, Regent Theatre
    ‪4 min drive‬
  • Airport, Manchester (MAN)
    ‪62 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed | Living area

Family Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(7 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(19 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(13 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed

  • 9 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.8 out of 10
Excellent
(64 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Deluxe King Room

  • Sleeps 2
  • Free Wi-Fi

Deluxe Queen Room with Sofa Bed

  • Sleeps 3
  • Free Wi-Fi

Family King Room with Sofa Bed

  • Sleeps 6
  • Free Wi-Fi

Junior King Suite

  • Sleeps 4
  • Free Wi-Fi

King Guest Room

  • Sleeps 2
  • Free Wi-Fi

King Room-Accessible

  • Sleeps 2
  • Free Wi-Fi

King Room with Sofa Bed

  • Sleeps 4
  • Free Wi-Fi

Family Room With Two Queen Beds

  • Sleeps 4
  • Free Wi-Fi

Similar properties

Restaurant
Hilton Garden Inn Stoke on Trent
Stoke-on-Trent
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 703 reviews
The price is AU$125
includes taxes & fees
31 May - 1 June
Hilton Garden Inn Stoke on Trent

About the area

Stoke-on-Trent

With a stay at DoubleTree by Hilton Stoke on Trent in Stoke-on-Trent, you'll be steps from Waterworld and a 2-minute drive from Mitchell Arts Centre. .This hotel is 14 mi (22.5 km) from Peak District National Park and 0.9 mi (1.4 km) from The Potteries Museum and Art Gallery.

What's nearby

  • Waterworld - 2 min walk - 0.2 km
  • The Potteries Museum and Art Gallery - 18 min walk - 1.6 km
  • Regent Theatre - 4 min drive - 1.4 km
  • Victoria Hall - 4 min drive - 1.7 km
  • Staffordshire University - 6 min drive - 2.7 km

Getting around

  • Stoke-On-Trent Station - 7 min drive
  • Manchester Airport (MAN) - 44 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Brindley Farm - Dining & Carvery - ‬10 min walk
  • ‪Toby Carvery - ‬6 min walk
  • ‪The Holy Inadequate - ‬15 min walk
  • ‪M&S Café - ‬4 min drive

About this property

DoubleTree by Hilton Stoke on Trent

DoubleTree by Hilton Stoke on Trent offers 147 accommodations with safes and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages and Swedish massages.
Stay in one of 147 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Stoke-on-Trent? This hotel has 129805 square feet (12059 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
DoubleTree by Hilton Stoke on Trent has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 7.50 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15 to 16.95 for adults and GBP 8 to 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (129,805 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Vegetable garden

Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1768
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Edwardian architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are available for GBP 15.0 per day

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults, and GBP 8.00 to 9 for children
  • Uncovered self parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 6:30 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel

Best Western Plus Hanley Moat House Hotel

Best Western Plus Stoke-on-Trent Moat House

Best Western Plus Stoke-on-Trent Hanley Moat House

Best Western Plus Hanley Moat House

Best Western Plus Stoke on Trent City Centre Moat House

Best Western Plus Stoke on Trent Moat House

Best Western Plus Hanley Moat House Hotel

Best Western Plus Stoke-on-Trent Hanley Moat House

Best Western Plus Hanley Moat House

Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel

Best Western Plus Stoke on Trent Hanley Moat House Hotel

Best Western Plus Stoke on Trent Moat House

Best Western Plus Stoke on Trent City Centre Moat House

Best Plus Hanley Moat House

DoubleTree by Hilton Stoke on Trent Hotel

DoubleTree by Hilton Stoke on Trent Stoke-on-Trent

DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent

Best Western Plus Stoke on Trent Hanley Moat House Hotel

DoubleTree by Hilton Stoke on Trent Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1003 reviews
Rating 8 - Good. 247 out of 1003 reviews
Rating 6 - Okay. 106 out of 1003 reviews
Rating 4 - Poor. 50 out of 1003 reviews
Rating 2 - Terrible. 34 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Placed in a room next to a heavy fire door that people used to enter the corridor to there rooms this coursed us a unpleasant night's stay with having a 3 year old to that was disturbed on several occasions and needed reassurance to drift back off to sleep, this impacted on our sleep too. Room 318 We ate in the restaurant Saturday night my meat was under cooked this had to be sent back to the kitchen, the staff never checked if our meals were ok afterwards, we asked for our bill and left. Suna door doesnt close properly Breakfast was lovely pool and steam room also really nice.
Stayed 1 night in Feb 2026

6/10 Okay

Cate

Liked: Amenities, property conditions & facilities
Bed was comfortable and room was clean. The blind wasn't blackout. There was a car alarm going off in the car park a lot. Could hear the lift movement from our room. The overhead shower was fantastic, strong and hot. The pool was nice but the white grate around it needed cleaning and the walk from the changing rooms to the pool was a bit embarrassing and very cold! The toilets in the changing room smell a bit. Breakfast was a let down - the hot food was warm at best, the baked goods overcooked and cold. The staff were friendly. The welcome cookies were amazing. I couldn't pair my phone (Google pixel) to the TV so couldn't watch netflix on it. Shame I had to pay for parking!
Stayed 1 night in Feb 2026

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, property conditions & facilities
Spotless and very friendly staff
Stayed 1 night in Feb 2026

6/10 Okay

Julian

Stayed 1 night in Feb 2026

10/10 Excellent

Jonathan

Stayed 3 nights in Feb 2026

10/10 Excellent

Calum

Stayed 1 night in Feb 2026

10/10 Excellent

Sonni

Travelled with family
Liked: Cleanliness, staff & service, amenities
First time we stayed at double tree Stayed as a family two adult and two children Nice atmosphere Nice lobby and common areas Rooms are to a good standard Staff are lovely During our dinner the dinner party sitting next to us the child had an asthma attack in the restaurant, it was a pleasure to see all the staff provide immediate assistant to the table, bringing water, some ice cream for the young child after he calmed down, the restaurant team also alerted reception who also checked on the guest, it was a real pleasure to see how empathetic the team reacted to a guest in need even the young. Doubletree by Hilton would be our first choice in the future Thank you for a lovely stay
Stayed 1 night in Feb 2026

10/10 Excellent

hakan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, nice staff Cocktails from bar need a little more work Apart from that everything was excellent
Stayed 1 night in Jan 2026

10/10 Excellent

Amber

Stayed 1 night in Feb 2026

8/10 Good

Neil

Stayed 1 night in Jan 2026

6/10 Okay

Linda

Stayed 1 night in Jan 2026

4/10 Poor

Wenqin

Business traveller
Liked: Cleanliness
the hotel was ok to stay however, we booked 2 rooms and reviewed as poor, as they had accepted a party on the Saturday night, and they allowed the party to be on until midnight. The noise was very loud, with strong base which you could sleep or calm down to enjoy in the hotel. I have complained this to the reception in the evening and the next day to the manager who took the booking, however, they were just passing the ball to other team member. I hope they could take this seriously, as providing a comfortable and quiet stay for the hotel guests should be the priority to a hotel, not to earn the money for a party but disturbing the guests. Raymond
Stayed 2 nights in Jan 2026

10/10 Excellent

Dan

Stayed 1 night in Jan 2026

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

8/10 Good

Mark, Newport

Liked: Cleanliness, staff & service
First time we've stayed here since Doubletree by Hilton have taken over the building. Our room was clean, and shower good, but bottom of the shower screen leaked badly so by the time you finished showering, you had a massive puddle on the floor at the side of the toilet. When we checked in, we were asked by the receptionist what time we would like breakfast, but it was obvious the following morning that there was no real system in place; the restaurant was full to capacity, we were asked to use a table in the bar, and several people had to wait for a table to become available....what was the point of being asked what time we would be taking breakfast? Also, the layout didn't seem to work. We have stayed at the Doubletree in Ealing on numerous occasions, and never seen such queues for food. In addition, it was noted that pastries were being kept warm right next to cooked bacon. This meant that splashes from bacon fat were landing on the pastries as people helped themselves - not good for those that are vegetarian! To be fair, we did mention this to a member of staff, who went to the kitchen and brought a fresh one out. I don't believe that such items should be right next to meat products like this and should have an area separate where there is no risk of cross-contamination. In summary - ok, but could be much better!
Stayed 1 night in Dec 2025

10/10 Excellent

Susana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room, clean, quiet and comfortable. Breakfast was lovely and had a very good variety.
Stayed 1 night in Jan 2026

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean room. Friendly helpful staff. Great amenities.
Stayed 1 night in Jan 2026

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities
Clean and friendly reception. I love BF! Even though food is same as other hotel BF, it was much better than others.i would like to come back again.
Stayed 2 nights in Jan 2026

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Smooth check in , loverly food in bar , Hugh queen x 2 bed room , spotless Duvets could have been warmer Over all loverly hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Johanne

Travelled with group
Liked: Cleanliness, amenities
Staff very helpful! Check in easy. Paying for overnight car parking was surprising. Very unnecessary! Breakfast good. Room clean. Windows need replacing.
Stayed 1 night in Jan 2026

10/10 Excellent

Will

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was perfect
Stayed 1 night in Dec 2025

8/10 Good

David

Stayed 1 night in Jan 2026

10/10 Excellent

Oliver

Stayed 1 night in Jan 2026

6/10 Okay

L

Travelled with family
We stayed for 2 nights 28/12 & 29/12 2025 The hotel is lovely, spacious clean rooms, comfy beds, amazingly attentive staff. The first night was great, unfortunately on the 2nd night, 29/12/2025 there was a huge wedding in one of the function rooms. The children from the wedding were running wild all around the hotel. No adults around, mess everywhere, noisy and just too much. We booked to spend time with family for Christmas. We booked to have dinner with my Mum-in -law and Aunt (88yrs &80yrs) in the hotel restaurant. This was ridiculous due to the noise and the children’s behaviour around the hotel. My Mum-in -law was knocked into a wall when she went to go to the toilet by children pushing pst her. There were so many of them that it was impossible to avoid them. I work out children and unseat s they were excited and just wanted to have fun. This was unacceptable behaviour. It spoiled our trip. We are extremely disappointed. When we mentioned to the reception at check out, after a sleepless night caused by the disruption In The corridors we were told the “bride & groom” had been spoken to about the other guests being unhappy. This isn’t good enough.
Stayed 2 nights in Dec 2025