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The hotel itself was nice overall, and the staff were friendly, professional, and spoke multiple languages, which was very helpful. However, for a 5-star airport hotel, there were several disappointing aspects that felt hard to overlook. The restaurant was decent, but extremely overpriced. The only available room with two beds was incredibly small, and despite the photos suggesting there was a patio or balcony area, it was actually just large windows that did not open at all. Having no access to fresh air was frustrating. The walls were also extremely thin, we could hear our neighbours showering so clearly that we initially thought there was a leak or flooding in the room next door. On top of that, a fire alarm went off around 5am. When we called the front desk, we were told it was “just a test message” and to ignore it, which felt poorly handled and unsettling. Another disappointment was the airport shuttle not being included in the stay. It cost an additional €6 per person each way, which feels unreasonable for an airport business hotel where a shuttle would normally be expected as part of the service. Overall, the stay was comfortable enough, but there were multiple small issues that made the experience feel far less premium than expected for a 5-star property.

部屋も綺麗で室温も最適でした。浴槽もあって旅の疲れが癒えました。朝食も美味しかったです。また利用します。

While the location is quite good for those who want something close to the central station and also near the shopping area and the Old town, right outside the hotel can be a bit unsavory, especially at night. The hotel itself is starting to show wear and tear. The AC did not work properly in my room and the water temperature in the shower kept going from cold one second to scalding hot the next. The maintenance person who checked the room temp couldn’t fix it and just pinned it on the hotel being old. The TV remote did not work properly and there were not many channel choices for English speakers. Other than that the room was clean, spacious, and the bed comfortable. At the end of the day, that is what counts. Will I stay here again? Probably not.

The room was not cleaned during our 3-hights stay.

The staff was arrogant and unhelpful. They refused to explain where the parking entrance was located and gave me an attitude. It's poorly lit and badly indicated