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The accommodation and the staff service was excellent, i ended up extending my stay. I will definitely come back

Rod was a great host - a fan in one of the bedrooms was not working (we only realized as we were going to bed) and he brought us a new one straight away. As for the place itself, that was fine, but amenities lacking. There was no hand soap in any of the bathrooms and only one toilet roll per bathroom - in a place that sleeps 6 people. The only air conditioner is in the lounge and it does not cool even the lounge properly on the lowest setting. The mobile airconditioning unit in the main bedroom does not cool and is extremely noisy when on.

This B&B made our Christmas! It was so beautiful, clean and like nothing I've stayed in before. The staff were all exceptionally kind and helpful. We loved our two nights so much we booked a third. If I'm ever in Ballito again I will absolutely be staying here.

Great

I have written a complaint to this property, asking to (1) be put in contact with its owners and (2) ask for a refund - as it is NOT in the state that is being promoted at all... with no luck of decent/acceptable feedback or engagement or response to my requests, basically NO engagement or cooperation at all. I had to leave this property within less than 2 hours of arriving, as I did not feel comfortable to stay there. Of course, this property also does not offer any stay with a refundable option, which is questionable and obvious that it is a questionable operation. This is extremely bad! I have also requested for this property to be removed from the Hotels.com platform, with no such luck or support and my previous reviews have been taken down... which leaves more questions than answers and very disappointing! We were also NOT provided with a King bedded room as was booked even, but a Queen bed - clearly visible in the picture provided, that was a fixable problem, but the rest was unforgivable.

The location of the property is excellent, the room we had was incredible, and the staff were wonderful. I'll absolutely book here again next time we are in Salt Rock.