2/10 Terrible
Trudy
Travelled with partner
15 Feb 2026
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked a weekend trip as a gift for my husband. I selected a king room with a jetted tub. Turns out this was a terrible mistake. The room was an accessible room? Which was not requested or divulged. The breakfast included was limited and the coffee was horrid. The desk chair had a broken wheel. I asked for a replacement they said tomorrow morning. I checked the following morning to make sure it hadn’t slipped through the cracks as we headed out for a late breakfast. I had to check in again for a 3rd time when we headed out for dinner to have it handled yet again. Meanwhile my husband attempted to indulge in a bath with the jetted tub. Turns out they didn’t work. Are kidding me? So we’re in a ridiculously large room in order to accommodate a disability we don’t have. The ONE thing I booked the room for doesn’t function. From there it goes down hill. Instead of being in a cozy room with my husband for the weekend we had a couch that was rock. The TV could only be viewed in the portion of the room blocked off for the bed. Housekeeping services were not provided the entire weekend (with communication that would not be). When I asked to speak to the GM or the AGM I was given wingatedfw@gmail.com. Yeah…I’m thinking it’s unlikely that email ever gets checked. I could go on about all kinds of details like no art work, none. Only 2 mirrors. But at this point I’m just nitpicking. My real objection is they advertised a jetted tub and we didn’t get it.
Trudy
Stayed 2 nights in Feb 2026

















