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MainStay Suites Addison-Dallas

2.5 star property

Photo gallery for MainStay Suites Addison-Dallas

Outdoor pool
Lobby
Suite, 1 Queen Bed, Non Smoking (Efficiency, Pet Friendly)
Exterior
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
15200 Addison Road, Building A, Addison, TX, 75001
  • Place, Addison Circle Park
    ‪5 min walk‬
  • Place, WaterTower Theater
    ‪7 min walk‬
  • Place, Village on the Parkway
    ‪13 min walk‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking (Efficiency, Pet Friendly)

Suite, 1 Queen Bed, Non Smoking (Efficiency, Pet Friendly)

Suite, 1 Queen Bed, Non Smoking (Efficiency, Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby
The Addison Hotel, SureStay Collection by Best Western
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
3.9 out of 5, Good, 1,046 reviews
The price is AU$96
includes taxes & fees
16 Feb - 17 Feb
The Addison Hotel, SureStay Collection by Best Western

About the area

Addison

When you stay at MainStay Suites Addison-Dallas in Addison, you'll be in the business district, a 4-minute drive from Galleria Dallas and 9 minutes from Baylor Scott & White The Heart Hospital. .This hotel is 12.3 mi (19.7 km) from American Airlines Center and 12 mi (19.4 km) from Dallas Market Center.

What's nearby

  • Addison Circle Park - 5 min walk - 0.5 km
  • WaterTower Theater - 7 min walk - 0.6 km
  • Village on the Parkway - 13 min walk - 1.2 km
  • Quorum Park - 20 min walk - 1.7 km
  • Mary Kay Museum - 2 min drive - 1.9 km

Getting around

  • Addison Station - 5 min walk
  • Dallas Union Station - 15 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 28 min drive

Restaurants

  • ‪OAKD BBQ - ‬10 min walk
  • ‪Improv Comedy Club - ‬6 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬4 min walk
  • ‪Ida Claire - ‬7 min walk
  • ‪Starbucks - ‬12 min walk

About this property

MainStay Suites Addison-Dallas

Suburban hotel with an outdoor pool and free breakfast
MainStay Suites Addison-Dallas offers 70 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 70 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this hotel include a banquet hall and a vending machine.
Grab a bite from the grocery/convenience store serving guests of MainStay Suites Addison-Dallas. Mingle with other guests at the complimentary reception, held on select days. A complimentary on-the-go breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Addison? This hotel has 344 square feet (32 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6:30 AM and 9:30 AM. A complimentary manager's reception is offered on select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 344 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2001

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 125 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Hawthorn Suites Wyndham Addison Galleria
Hawthorn Suites Wyndham Hotel Addison Galleria
Hawthorn Suites Wyndham Addison Galleria Hotel
Hawthorn Suites Wyndham Galleria Hotel
Hawthorn Suites Wyndham Addison Galleria Hotel
Hawthorn Suites Wyndham Galleria Hotel
Hawthorn Suites Wyndham Addison Galleria
Hawthorn Suites Wyndham Galleria
Hotel Hawthorn Suites by Wyndham Addison Galleria Addison
Addison Hawthorn Suites by Wyndham Addison Galleria Hotel
Hotel Hawthorn Suites by Wyndham Addison Galleria
Hawthorn Suites by Wyndham Addison Galleria Addison

MainStay Suites Addison-Dallas Reviews

Reviews

6.6
Rating 10 - Excellent. 262 out of 999 reviews
Rating 8 - Good. 238 out of 999 reviews
Rating 6 - Okay. 166 out of 999 reviews
Rating 4 - Poor. 156 out of 999 reviews
Rating 2 - Terrible. 177 out of 999 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Kyle

Stayed 7 nights in Oct 2025

10/10 Excellent

thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a disability, and the staff went the extra effort to accommodate me.
Stayed 1 night in Nov 2025

10/10 Excellent

Marina

Stayed 1 night in Oct 2025

2/10 Terrible

Jenna

Stayed 1 night in Nov 2025

10/10 Excellent

Ronald

Stayed 7 nights in Oct 2025

2/10 Terrible

Nicole

Travelled with family
Check-in went fine, but we were in our room for less than 30 minutes before we saw a cockroach crawling across our floor. When we walked in there was a chemical smell and I could not place it until we found the roach and I realized the smell made me think of Raid. When we went back downstairs I found two more in the hallway. The lady at the front desk was very helpful and gave us a refund and we went somewhere else.
Stayed 1 night in Nov 2025

10/10 Excellent

Ronald

Stayed 7 nights in Oct 2025

4/10 Poor

Laquisha

Stayed 1 night in Oct 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Overall, a good value. No breakfast or working elevator was definitely a bummer, but tolerable for the price.
Stayed 3 nights in Oct 2025

4/10 Poor

Jay

Disliked: Cleanliness, property conditions & facilities
No breakfast. Room was a smoking room and smelled horrible. I really would like a refund. No other rooms available. I will not go back there.
Stayed 1 night in Oct 2025

10/10 Excellent

Daisy

Stayed 1 night in Oct 2025

10/10 Excellent

charles

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator has never worked in the 4 years I've stayed here
Stayed 1 night in Oct 2025

2/10 Terrible

Towsif

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was good on this property. Parking lot felt super unsafe. Roaches everywhere. Carpet full of stains. The door latch was taken out. I had to put a chair against the door.
Stayed 1 night in Oct 2025

6/10 Okay

Kristin

Liked: Room comfort
Disliked: Property conditions & facilities
The first one they gave me had no towels in the bathroom and no remote control so I asked to switch rooms and when they gave me a second room the second room I walked into the air conditioning was completely off. Management there was kind of understaffed didn't really know what they were doing but overall decent bathroom comfortable bed but definitely the hotel needs some work
Stayed 1 night in Oct 2025

2/10 Terrible

Owen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
RUN.
Stayed 4 nights in Oct 2025

2/10 Terrible

Daralynn

Disliked: Cleanliness, property conditions & facilities
No Breakfast as stated and there was roaches but the team and the front desk was nice
Stayed 2 nights in Sep 2025

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Aime, Cibolo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
“Breakfast included” was a packaged honeybun and old coffee. There was mold in the ceiling, old broken tv stacked on new tv in the sitting room, stained bedding. Though inexpensive, we still over paid.
Stayed 2 nights in Sep 2025

2/10 Terrible

Kim

Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t do it

Roach infested, stovetop did not work. Room dirty. Sheets stained. No pool first 2 days. Breakfast minimum. Does seem to be under Renovation. But much nicer suites close for same or lower price
Stayed 5 nights in Sep 2025

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Jude

Disliked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Denzel

Stayed 7 nights in Aug 2025

2/10 Terrible

Gurmit

Disliked: Cleanliness, property conditions & facilities
This hotel is the worst property in the world, & in my 30 yrs of travel it's the crappiest hotels of them all by a long way. The whole hotel is outdated big time, dirty carpets everywhere with mega animal stains, smells vulgar & enough to make you vomit, pets stay here so it's smells vile & of cats & dogs! Rooms are the same, smelly, disgusting, stained carpets very very old & outdated. I wud never stay her again even if it was free. Avoid at all cost or stay at your own peril. Score of 1/10!
Stayed 2 nights in Aug 2025

4/10 Poor

Carolyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was not clean, stains and roaches all over the place. Quality has really gone down over the years and it’s very disappointing. Staff and front desk was very helpful and attentive and seemed to have helped as much as they possibly could. Still waiting to hear from upper management or to speak with someone in regards to my stay.
Stayed 3 nights in Aug 2025