See all properties
Save

Gaylord Texan Resort & Convention Center

4.0 star property

Photo gallery for Gaylord Texan Resort & Convention Center

Property amenity
Creator video
Reception
Meeting facility
4 indoor pools, seasonal outdoor pool, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Parking available
  • Room service
  • Bar

Explore the area

View map
1501 Gaylord Trl, Grapevine, TX, 76051
  • Place, Grapevine Lake
    ‪1 min walk‬
  • Place, Gaylord Texan Convention Center
    ‪2 min walk‬
  • Place, Great Wolf Lodge Waterpark
    ‪2 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Queen Beds (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (View)

8.6 out of 10
Excellent
(21 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (View)

9.0 out of 10
Wonderful
(27 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 50 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Exterior

Deluxe Suite, 1 Bedroom

8.0 out of 10
Very good
(3 reviews)
  • 50 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (View)

8.6 out of 10
Excellent
(18 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (View)

9.4 out of 10
Exceptional
(19 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(110 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | View from property

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(81 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility Accessible, Tub)

Lobby

Standard Room, 1 King Bed (Mobility Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Hearing Accessible)

Lobby

Standard Room, 1 King Bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

Lobby

Standard Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

Lobby

Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Hearing Accessible)

Lobby

Standard Room, 2 Queen Beds (Hearing Accessible)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Lobby

Standard Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Lobby

Room, 2 Queen Beds (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Lobby

Room, 2 Queen Beds (Hearing Accessible)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Lobby

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Lobby

Room, 1 King Bed (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 Queen Bed

Exterior

Family Suite, 1 Queen Bed

  • Sleeps 6
  • 1 Queen Bed

Similar properties

Bar (on property)
Hilton DFW Lakes Executive Conference Center
  • Pool
  • Free airport shuttle
  • Parking included
  • Restaurant
4.7 out of 5, Exceptional, 1,017 reviews
The price is AU$239
includes taxes & fees
25 Dec - 26 Dec
Hilton DFW Lakes Executive Conference Center

About the area

Grapevine

With a stay at Gaylord Texan Resort & Convention Center in Grapevine, you'll be connected to the convention center, a 4-minute walk from Gaylord Texan Convention Center and a 5-minute drive from Grapevine Mills Mall. .This family-friendly hotel is 10.4 mi (16.7 km) from Irving Convention Center and 0.1 mi (0.1 km) from Grapevine Lake.

What's nearby

  • Grapevine Lake - 1 min walk - 0.1 km
  • Gaylord Texan Convention Center - 2 min walk - 0.2 km
  • Great Wolf Lodge Waterpark - 2 min drive - 1.5 km
  • Cowboys Golf Course - 2 min drive - 2.6 km
  • Cross Timbers Winery - 3 min drive - 1.9 km

Getting around

  • DFW Airport North Station - 5 min drive
  • Centreport Station - 17 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 9 min drive

Restaurants

  • ‪Texas Best Bbq - ‬2 min drive
  • ‪Dutch Bros Coffee - ‬3 min drive
  • ‪Riverwalk Cantina - ‬6 min walk
  • ‪Bonnie & Clyde's Hideout - ‬4 min drive
  • ‪Texan Station - ‬1 min walk

About this property

Gaylord Texan Resort & Convention Center

Family-friendly hotel with 4 indoor swimming pools connected to the convention center in Grapevine
Gaylord Texan Resort & Convention Center offers 1814 accommodations with laptop-compatible safes and coffee/tea makers. 37-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Grapevine hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

4 indoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a lazy river, a waterslide, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 12 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Make yourself at home in one of the 1814 guestrooms featuring refrigerators and Smart televisions. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Bathrooms feature showers, designer toiletries, and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 indoor swimming pools, a lazy river, and a waterslide. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Stop by the hotel's restaurant, Zeppole Coastal Italian, for dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Grapevine? This hotel has 490132 square feet (45534 square meters) of space consisting of a conference center and 87 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Zeppole Coastal Italian - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Mission Plaza Market - This café serves breakfast and light fare. Open daily.
Texan Station Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Glass Cactus - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.99 per stay); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Limo/town car service
  • Parking on site (USD 31.39 per night; includes in/out privileges)
  • Valet parking on site (USD 53.04 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: USD 20 to 30 for adults and USD 10 to 18 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Glass Cactus
  • Mission Plaza Market
  • Texan Station Sports Bar
  • Zeppole Coastal Italian

Things to do

  • 24-hour gym
  • 4 indoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Lazy river
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 4 indoor pools
  • Arcade/game room
  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 87 meeting rooms
  • Business centre
  • Conference centre (490,132 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Portable bathtub seat
  • Raised toilet seat
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch smart TV with premium cable channels
  • Netflix
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 7 to May 26:
  • Swimming pool
  • Water park

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 1.6 percent destination fee will be charged
  • Resort fee: USD 28 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 30 for adults, and USD 10 to 18 for children
  • Fee for in-room wireless internet: USD 14.99 per stay (rates may vary)
  • Fee for in-room wired internet: USD 14.99 per day (rates may vary)
  • Self parking fee: USD 31.39 per night (in/out privileges)
  • Valet parking fee: USD 53.04 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gaylord
Gaylord Resort
Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort
Gaylord Texan Resort Grapevine
Texan
Texan Gaylord
Texan Gaylord Resort
Texan Resort
Gaylord Grapevine
Gaylord Texan Hotel Grapevine
Gaylord Texan Resort And Convention Center
Gaylord Texan Resort Convention Center
Gaylord Texas Hotel
Gaylord Texas Resort
The Gaylord Texan
Gaylord Texan Resort Convention Center
Gaylord Texan Resort & Convention Center Hotel
Gaylord Texan Resort & Convention Center Grapevine

Reviews

Gaylord Texan Resort & Convention Center Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 678 out of 1026 reviews
Rating 8 - Good. 158 out of 1026 reviews
Rating 6 - Okay. 95 out of 1026 reviews
Rating 4 - Poor. 54 out of 1026 reviews
Rating 2 - Terrible. 41 out of 1026 reviews

Reviews

8/10 Good

Marta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Texan

Beautiful huge place. It really helped us getting the App to find our way around.
Stayed 1 night in Aug 2025

2/10 Terrible

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, it was a disappointment as soon as we walked in the door to check in. The front staff was not very friendly, we waited to check in for about 30 minutes. Once we checked in, we were informed that paradise island was closed during our stay except for The last day of our stay. Parking was expensive and we felt like we were being held hostage. When we walked into our room, it smells very old, and we were unable to cancel our reservation due to booking through Expedia. All of the restaurants closed very early, and there was a lot of walking involved. The pool was definitely the best part of our stay. Would not recommend and will not be going back. It is unfortunate, we were really excited about the mother daughter trip.
Stayed 4 nights in Aug 2025

6/10 Okay

Donald

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Safe never worked in room. Requested it to be repaired two times through the front desk. It was never done. Had to carry with me property I ordinarily would lock in the room safe.
Stayed 3 nights in Aug 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe the waiter that served us was Julio from Elsavador was Excellent , so much so that we ate at the steakhouse twice. He was awesome. Funny knowledgeable, and very professional.
Stayed 5 nights in Aug 2025

8/10 Good

Peter, Wiltshire

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 5 nights in Aug 2025

10/10 Excellent

Erika

Stayed 1 night in Aug 2025

10/10 Excellent

claudio, LAVON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities
Big pretty
Stayed 3 nights in Aug 2025

4/10 Poor

Wayne, Arlington

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resturant we wanted suddenly cancelled our reservation. Had to eat in a lesser restaurant. No steak available. Too late to go to another hotel. Valet took more than 20 minutes to get ticket. Check in over an hour in line. Checkout over 30 minutes. Celebrating 20th anniversary and was not compensated. At all
Stayed 1 night in Jul 2025

10/10 Excellent

Yedideyah

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Aug 2025

10/10 Excellent

Sunil

Stayed 2 nights in Aug 2025

10/10 Excellent

Noe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aweome
Stayed 2 nights in Aug 2025

4/10 Poor

Jennifer

When we arrived at 5:30pm for our party of 4 they said they didn’t have any 2 queen rooms available. We were forced into a small king room with 2 rollaways. Because the size of the room was small, there was no room in the rollaway that was between the bed and tv, so we were having to crawl over each other in the night. That the facility thought this was acceptable was shocking.
Stayed 2 nights in Aug 2025

10/10 Excellent

Willi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a joy from check in to check out. It was quick, efficient, and the staff were friendly. We were greeted kindly from various staff members. We enjoyed the Universal DC light exhibit, water park, restaurants and more! I traveled with my adult daughter and grandson. I will definitely visit again!
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Stayed 2 nights in Aug 2025

4/10 Poor

Jamie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The 1
Stayed 4 nights in Aug 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, great staff, overall excellent experience.
Stayed 3 nights in Aug 2025

8/10 Good

Noel

Stayed 3 nights in Aug 2025

10/10 Excellent

jasmina, beverly hills

Stayed 1 night in Jun 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Marcus

Stayed 2 nights in Jul 2025

4/10 Poor

Victoria, Amarillo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was our first family trip to the Gaylord. I booked it because it looked very nice, and the water park looked to be fun. The room rate was $337/night so I expected it would be a decent size but it was not! The check-in process was horrible from the moment we pulled up to valet. First the valet employee had a frown on her face and appeared to not want to be there. She did not help us unload our luggage from the vehicle to the luggage cart. She was happy to stand there and watch us. Once we got into the building, the check-in line was literally 40-50 deep. It's obviously a busy place, no problem so we thought. We figured it would be efficient like Las Vegas. WRONG! We stood in line for almost an hour to check-in. Horrible throughput. It was about 3:00 in the afternoon. We chalked it up to perhaps a bad day and not enough people to check-in, but that seemed to be the theme everyday we walked by the check-in area. Like I stated, our room rate was $337/night in the vineyard tower. The room was clean but very small. I went down to the desk everyday for an upgrade but was told it was too busy and to come back the next day to see if there were cancellations. After three days of waiting in line for more than 30 minutes, gave up on that idea. The water park area was not fun on Saturday and Sunday due to the fact that there were too many people and wild kids not behaving. Can't say we will ever book there again due to throughput and rude staff we encountered.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More disable areas would be great.
Stayed 1 night in Aug 2025

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
It is wonderful
Stayed 2 nights in Jul 2025