Crystal Lake Luxury Accommodation

Hotel is beginning to show its age, and is becoming warn down.

The staff was polite. Freshly cooked cookies were pleasant. The breakfast was the highlight of our stay. It's obvious that this hotel desperately needs modern upgrades.

Good

My partner and I booked this hotel for a last minute trip to the Arlington Heights area. We usually have great experiences at Comfort Inn but this visit was disappointing for a variety of reasons. First off, I just want to say that the woman at the front desk was friendly and helpful. We arrived a few minutes after check-in, so she called housekeeping to make sure they had a clean room available, which we were grateful for. After receiving our keys, we went up to our room. I’m unsure if there was a miscommunication between the front desk and housekeeping staff, but our door was propped open as if it was still being cleaned. We quickly dropped off our things and assumed that they may be back to finish cleaning. When we returned to the room later in the evening, everything was like we left it. We noticed the bathroom was particularly run down and dirty. The paint of the shower walls and soap holder was peeling off in big patches. There was hair on the wall and soap bottles as well as mildew in the corners of the bathtub. There were also dried stains on the bathroom door. We noticed crumbs on the chair in the bedroom as well as ants crawling around the air unit and a few on the bed itself. Since we were only staying one night, we didn’t have the energy to make a fuss about it, but it’s worth mentioning for the sake of future guests. We’re hoping it was a one-off issue, but hopefully the company will look into much needed maintenance so we feel comfortable returning.

My bed had dog/cat hair all over it. So disgusting. The pool was also very nasty, full of hair and other dirty things… even more disgusting

Never got checked in they lost and never refunded our pre paid booking some two days fighting over the principal of the non stay be chase they never even checked us in. Worst costumer service not with the hassle for the small amount of value. You get what you pay for and we paid and still got nothing!