4/10 Poor
Michael T.
9 Aug 2025
Liked: Cleanliness
We kind of got shaftedI’ve never written a negative review before, but really feel like we got shafted by these hosts. Shortly before our trip began my wife injured her knee and needs surgery once we get home. But we were past the refundable period on this house so thought we’d give it a try, even knowing that there were a LOT of steps (50 from the street to the bedroom floor). It only took a day to realize her knee couldn’t take it. I explained this to Jean, and asked if there was any way to get a refund. She said, ”The way to get a refund is if you cancel and then the property is booked by another guest.” So we canceled and they quickly rebooked 6 of our 9 remaining nights.Great news - until our refund came. They refunded the equivalent of 1-1/2 nights.I asked Jean how they came up with that number. Silence. So basically they used our misfortune to double book (and double charge for) the property, then sent a small percent to us as a refund. Not cool. Contractually yes, they could do that. Was it the right thing to do? Not hardly!
Michael T.
Stayed 11 nights in Jul 2025
