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The hotel property is quite unique set in a former council building especially the bar and restaurant which are located in the former council chambers. The most striking feature of the hotel however is the excellent service provided by all of the fantastic staff. The location is unbeatable allowing you to easily explore the city centre and the river walk. Many excellent restaurants and coffee shops are within 500 yards and the city attractions are very walkable from the hotel.

Reception on arrival and departure efficient and friendly .Delighted to be offered a room upgrade which enabled riverside view Only meal we had being breakfast was fine, full English buffet style you can have as much or as little as you want ,with helpful restaurant staff Daily room house keeping excellent The hotel position is perfectly situated for all town amenities

Great overnight stop with the most friendly and helpful of staff. Facilities excellent and being able to bring our dog was so good. The rooms are lovely and the breakfast options were just right for us. Will definitely stay again. The price was also the best value for money you could ask for. Could not recommend more.

Nothing too much trouble

Staff exceptional, esp Dale and Ashley. They took marvellous and personal care of us. The Castle itself is showing its age. The mattress in our room needs replacing. We had a suite in one of the towers, which was huge, with a massive sitting room, but it was at the very top, only accessible by stairs, so unsuitable for anyone with mobility issues. The evening meal and cooked breakfasts were delicious and cooked to order, a rare experience in this day and age.

1-night stay for a business trip. This hotel is in a convenient location right on the Scotch Corner junction. Room was clean and as expected, easy parking. The restaurant was OK for both breakfast and dinner, not fine dining but decent enough. I recommend this one over the next Holiday Inn further north.