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Staff was very friendly and accommodating, hotel was nice and clean. A/c worked well, pool was clean.

The tours like the safari were overpriced for the area. The rule to take shoes off in areas like the lobby was pretty inconvenient. Food variety for people with dietary restrictions was limited.

The staff was very helpful and accommodating.

This hotel is on what appears to be a mostly deserted street. The room was very noisy and we were kept awake all night by noise from the street. The room was not that clean, and the front desk staff was not very helpful. No place to eat on the premises.

Comfortable rooms, great breakfast, kind staff, air condititioning! I loved the balcony and the lush garden outside.

Everything at the lodge was good but could have been great with improved communication. Our family of four arrived at the same time as a group and we were offered the options to joint their tours on an expedited schedule (four days of activities in two days). We joined them for the full day Napo tour and really enjoyed the day but we were very rushed and had no idea what activity was next. At the end of the day, the four of us were left alone at the river bank for 45 minutes waiting for he bus while the guides took the rest of the group to another location. They do serve food, but it's not a restaurant, it's just one meal offered. That said they did an amazing job catering to my dietary restrictions and the pricing was very reasonable. The staff were helpful, but they were too few doing too much for too many for too long. The same guys did breakfast,, drove the boats, did the tours, cleaned rooms and then were on dinner duty. We tipped them well as they worked hard. The beds were comfortable, but the pillows were mouldy, the shower was hot but faucets leaked, sheets and towels were fresh washed but the elastic corners were gone in all the bedding and the towels were worn and had holes in them. Overall, you get what you pay for and this is a budget friendly option in a remote area. If you're on a budget, it's a good option that you won't regret but don't go expecting frills.