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The room was quiet and clean

Everything was exceptional particularly the staff and the room. We could not recommend a better hotel

The hostess Miriam was amazing. While she doeant speak English, she used a translating app to explain everything and even show surrounding attractions.

The personal amazing! Everything else great too! There is nothing, not to like.

Location was fantastic. Such a cute hotel. Staff were so helpful and kind! Couldn’t have asked for a better stay!

I recently stayed at Carlota in Quito, and it was one of those rare experiences where everything simply feels right. The hotel itself is stunningly beautiful—thoughtfully designed, intimate, and full of character—but what truly sets it apart is the people who run it. From the moment I arrived, the staff made me feel genuinely cared for. They’re warm, attentive, and incredibly empathetic in a way that never feels forced. I get felt like family. Whether it was helping with last‑minute logistics, offering thoughtful recommendations, or simply checking in to make sure I was comfortable, they consistently went above and beyond. It’s the kind of hospitality that stays with you. The restaurant deserves its own praise. Every meal was fantastic—fresh, creative, and beautifully prepared. It quickly became one of my favorite places to eat in the city, not just because of the food but because of the atmosphere the team creates. Carlota is the kind of hotel that elevates your entire experience of Quito. I’m leaving with wonderful memories and a lot of gratitude. I would return in a heartbeat.