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DoubleTree by Hilton Hotel and Spa Chester

4.0 star property

Photo gallery for DoubleTree by Hilton Hotel and Spa Chester

Indoor pool
Exterior
Sports facility
Daily English breakfast (GBP 19.95 per person)
Couples treatment room(s), Turkish bath/hammam, body treatments

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning

Explore the area

View map
Warrington Road, Hoole Village, Chester, England, CH2 3PD
  • Place, Queens Road Park
    ‪16 min walk‬
  • Place, Great Boughton Library
    ‪17 min walk‬
  • Place, Skate Academy
    ‪18 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪31 min drive‬

Room options

View all photos for Deluxe Family Room with Sofa Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Family Room with Sofa Bed

  • Sleeps 4

View all photos for King Room

Minibar, in-room safe, desk, blackout curtains

King Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Family)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed (Family)

7.0 out of 10
Good
(2 reviews)
  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

Presidential Room, 1 King Bed

  • 3 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Deluxe)

Minibar, in-room safe, desk, blackout curtains

Family Room, 1 King Bed (Deluxe)

8.0 out of 10
Very good
(1 review)
  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room With Shower

Shower, eco-friendly toiletries, hair dryer, towels

Twin Room With Shower

  • Sleeps 2

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.8 out of 10
Excellent
(58 reviews)
  • 3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 3 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior King Room

Minibar, in-room safe, desk, blackout curtains

Superior King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Accessible King Room

Minibar, in-room safe, desk, blackout curtains

Accessible King Room

  • Sleeps 2

View all photos for Family Junior Suite with King Size Bed

Minibar, in-room safe, desk, blackout curtains

Family Junior Suite with King Size Bed

  • Sleeps 4

Presidential Suite

  • Sleeps 4

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

8.0 out of 10
Very good
(6 reviews)
  • 3 sq m
  • Sleeps 2
  • 2 Twin Beds

Superior King Room With Garden View

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Junior King Suite with Sofa Bed

Minibar, in-room safe, desk, blackout curtains

Junior King Suite with Sofa Bed

  • Sleeps 4

View all photos for Twin Room With Bath

Shower, eco-friendly toiletries, hair dryer, towels

Twin Room With Bath

  • Sleeps 2

View all photos for Deluxe King Room

Shower, eco-friendly toiletries, hair dryer, towels

Deluxe King Room

  • Sleeps 2

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About the area

Chester

Located in Chester, DoubleTree by Hilton Hotel and Spa Chester is a 3-minute drive from Chester Zoo and 5 minutes from Chester Cathedral. .This spa hotel is 2.5 mi (4 km) from Grosvenor Museum and 2.6 mi (4.1 km) from Chester Racecourse.

What's nearby

  • Alexandra Park - 15 min walk - 1.3 km
  • Queens Road Park - 16 min walk - 1.4 km
  • Great Boughton Library - 17 min walk - 1.4 km
  • Skate Academy - 18 min walk - 1.5 km
  • Vicars Cross Shopping Centre - 18 min walk - 1.6 km

Getting around

  • Chester Station - 4 min drive
  • John Lennon Airport (LPL) - 26 min drive

Restaurants

  • ‪Costa Coffee - ‬4 min drive
  • ‪Cafe 76 - ‬3 min drive
  • ‪The Oaklands - ‬18 min walk
  • ‪Toby Carvery Hoole Village - ‬10 min walk
  • ‪The Piper - ‬7 min walk

About this property

DoubleTree by Hilton Hotel and Spa Chester

Hotel with a full-service spa, near Chester Zoo
DoubleTree by Hilton Hotel and Spa Chester offers 219 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Club and Spa Chester has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 219 air-conditioned rooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Chester? This hotel has 2777 square feet (258 square meters) of space consisting of conference space and 7 meeting rooms. Free self parking is available onsite.
English breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
DoubleTree by Hilton Hotel and Spa Chester has a restaurant on site.
Garden Room and Terrace - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 10 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Garden Room and Terrace

Things to do

  • Full-service spa
  • Health club

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,777 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Lift (87 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 3 floors
  • Banquet hall
  • Built in 1975
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 19.95 per person
  • Spa fee: GBP 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses wind and solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chester Doubletree
Chester Doubletree Hilton
Chester Hilton
Chester Hilton Doubletree
Doubletree Chester
Doubletree Chester Hilton
Doubletree Hilton Chester
Doubletree Hilton Hotel Chester
Hilton Chester
Hilton Chester Doubletree
Chester Hilton International
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Doubletree By Hilton Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel
DoubleTree by Hilton Hotel and Spa Chester Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel Chester

Reviews

DoubleTree by Hilton Hotel and Spa Chester Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 567 out of 1001 reviews
Rating 8 - Good. 237 out of 1001 reviews
Rating 6 - Okay. 102 out of 1001 reviews
Rating 4 - Poor. 59 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

Reviews

8/10 Good

David Robert

Stayed 1 night in Aug 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with very friendly and helpful staff
Stayed 1 night in Aug 2025

10/10 Excellent

Lydia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice hotel but i was expecting better i guess, the bed was like a rock but maybe some people like extra firm beds. And not sound proof at all, every cough which was alot from my neighbours i could hear even when they used the toilet i could hear! The dinning room is nice we stayed for dinner and breakfast. Unfortunately tho although there is many pizzas on the menu they were not being served but we were not told this when we were sat down so my daughter (child) was very disappointed and struggled to find another option, she just chose anything in the end and picked at it. Had this information been clear from the beginning we could have arranged something else but by the point we were ordering we already had drinks and felt uncomfortable to just leave. The breakfast had a good variety.
Stayed 1 night in Aug 2025

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Garden room not offered

Booked a garden view room and was given a room overlooking a roof. Asked at reception but wasn't changed.
Stayed 2 nights in Aug 2025

8/10 Good

Andrew

Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

OK but…….

Room was clean and tidy but smaller than expected and the bathroom was clean. However, there were only 3 incidental side lights and no centre lights so the room was grossly underlit making it almost impossible to apply makeup.... Staff were all charming and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Sara

Stayed 1 night in Aug 2025

6/10 Okay

David

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Terrible service

Book through a 1/3 party, on check out I was refused a reciept. Informed to speak with reservations. Tried multiple times to contact reservations, with no sucess. Since this was a business trip, my company accounts have reused to inburse the costs without a invoice.I am a hiton honours member, but will not be staying in any hiton hotel again.
Stayed 3 nights in Jul 2025

6/10 Okay

David

Stayed 5 nights in Jul 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was stunning both inside and outside and the staff were really friendly and polite nothing was too much trouble. Bed was really comfy and breakfast was excellent would come back to stay next time we are in Chester. Great location 5 minutes from motorway and only a few minutes from city centre and the zoo which is why we visited
Stayed 1 night in Jul 2025

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel

Hotel was nice. Hotel is modern and looks like it has recently been refurbished. Our room wasn't cleaned even though we left for the day at 11.
Stayed 2 nights in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment Frank greeted us we had a fabulous stay. All the people we encountered (especially the front desk ladies and Frank) took extra interest in my daughter to make our stay something special for her on her big girl weekend away. Thank you.
Stayed 1 night in Jul 2025

4/10 Poor

Gary

Liked: Cleanliness
Stayed 2 nights in Jul 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

David Andrew, San Anselmo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here regularly when visiting family in the area. As it is so convenient for the motorway network. There is always available parking and large pleasant grounds. The room is clean and amenities good. There is a gym I didn't use and a restaurant I have eaten at before the food choice was good. It is close to Hoole with its attractive shops, coffee house and a Michelin starred restaurant. We will stay here again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice spa facilities , staff were amazing ,very central to motorway to travel chester and surrounding areas , very nice place to stay
Stayed 2 nights in Jul 2025

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel let down in two areas

The standard of the hotel is excellent. They have a great courtyard in the walled garden. They are let down in two areas. 1 the guest WiFi is the worst I have come across in any hotel. We were on floor two and we kept being thrown out of the WiFi every two or three minutes. 2 We had your chicken pate in the restaurant. It said on the menu something like with warm sourdough bread. It came with 3 slices of french stick that had two griddle marks on them and they were so cold that they had been pre-prerared and just come out of a refrigerator. All the other food looked like it had been heated up from pre-prepared chilled food. The pizzas looked as though they had been cooked from frozen. Get these two things right and They have a great hotel there.
Stayed 4 nights in Jul 2025

10/10 Excellent

Alana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect location for us to stay to be able to visit Cheshire Oaks, Chester Zoo and Chester, just 10mins drive from each. I avoided hotels in Chester due to lack of easy parking options but this one was great. Really nice rooms, clean and modern with lots of amenities. Breakfast was good, plenty of hot and continental choices. We loved the warm cookie at check in too - a nice touch! Staff were all very nice and friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suite, good food and fantastic staff!
Stayed 1 night in Jul 2025