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Sheraton Grand Chicago Riverwalk

4.0 star property

Photo gallery for Sheraton Grand Chicago Riverwalk

Meeting facility
Lake view
Fitness facility
3 restaurants, breakfast, lunch, dinner served; American cuisine
Flat-screen TV, Netflix, pay films, streaming services

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Housekeeping
  • Bar
  • Pet-friendly

Explore the area

View map
301 E North Water St, Chicago, IL, 60611
  • Place, Millennium Park
    ‪6 min walk‬
  • Place, Michigan Avenue
    ‪6 min walk‬
  • Place, Navy Pier
    ‪19 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Lake View

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Lake View

7.0 out of 10
Good
(2 reviews)
  • 66 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 31 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • 66 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, River View

Room, 1 King Bed, Non Smoking, River View

Room, 1 King Bed, Non Smoking, River View

8.6 out of 10
Excellent
(68 reviews)
  • 31 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 33 sq m
  • River view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Lake View

Executive Suite, 1 Bedroom, Non Smoking, Lake View

Executive Suite, 1 Bedroom, Non Smoking, Lake View

8.8 out of 10
Excellent
(3 reviews)
  • 57 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

8.2 out of 10
Very good
(11 reviews)
  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Pool Access (River View)

Suite, 1 Bedroom, Non Smoking, Pool Access (River View)

Suite, 1 Bedroom, Non Smoking, Pool Access (River View)

  • River view
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(103 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, River View

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking, River View

7.8 out of 10
Good
(58 reviews)
  • 31 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.8 out of 10
Excellent
(3 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(61 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Chicago

With a stay at Sheraton Grand Chicago Riverwalk, you'll be centrally located in Chicago, a 6-minute walk from Michigan Avenue and 11 minutes by foot from Millennium Park. .This eco-certified hotel is 0.7 mi (1.2 km) from Art Institute of Chicago and 0.8 mi (1.3 km) from John Hancock Center.

What's nearby

  • Millennium Park - 6 min walk - 0.6 km
  • Michigan Avenue - 6 min walk - 0.6 km
  • Art Institute of Chicago - 12 min walk - 1.1 km
  • Navy Pier - 19 min walk - 1.5 km
  • Willis Tower - 2 min drive - 2.2 km

Getting around

  • Grand Station (Red Line) - 12 min walk
  • Millennium Station - 13 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 40 min drive

Restaurants

  • ‪Swissôtel - ‬5 min walk
  • ‪American Craft Kitchen & Bar - ‬5 min walk
  • ‪Northman Beer & Cider Garden - ‬5 min walk
  • ‪Sheraton Club Lounge - 33 Floor - ‬4 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬4 min walk

About this property

Sheraton Grand Chicago Riverwalk

Eco-certified hotel with 3 restaurants and bars
Sheraton Grand Chicago Riverwalk offers 1218 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters. A pillow menu is available. Flat-screen televisions come with cable channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Stay in one of 1218 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy American cuisine at Shulas Steak House, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Continental breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Chicago? This hotel has 125000 square feet (11613 square meters) of space consisting of conference space and 43 meeting rooms. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Shulas Steak House - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.
LB Bistro and Patissere - This bistro specializes in American cuisine and serves breakfast and lunch. Open daily.
Link - This café specializes in American cuisine and serves breakfast and lunch. Open daily.
Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
ChiBar - This bar specializes in American cuisine and serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 70 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:30 AM for a fee: USD 32 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • ChiBar
  • Chicago Burger Company
  • LB Bistro and Patissere
  • Link
  • Shulas Steak House

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 125,000 square feet of conference space
  • 43 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (124 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 34 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 0 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 30 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 32 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 70 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Reviews

Sheraton Grand Chicago Riverwalk Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 905 out of 1512 reviews
Rating 8 - Good. 261 out of 1512 reviews
Rating 6 - Okay. 158 out of 1512 reviews
Rating 4 - Poor. 90 out of 1512 reviews
Rating 2 - Terrible. 98 out of 1512 reviews

Reviews

6/10 Okay

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning did not work properly. Set it at 66 and room temp was 73-74 degrees
Stayed 5 nights in Jun 2025

8/10 Good

danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms was clean. No jouse keeping unless you asked. View of the river was beautiful on both sides of the hotel. Just expensive, but understand because of location downtown
Stayed 3 nights in Jun 2025

10/10 Excellent

Subhajyoti

Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, excellent view, amazing decor, 10/10 would recommend.
Stayed 1 night in Jun 2025

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Jun 2025

10/10 Excellent

Arianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Kristen

Liked: Cleanliness
Stayed 2 nights in Jun 2025

6/10 Okay

April

Stayed 2 nights in Jun 2025

4/10 Poor

Kelly

Travelled with partner
Disliked: Amenities
This was by far THE most disappointing hotel stay I have ever experienced. I paid over $500 for a room with “a lake view” (pics below of my two inch view of the lake. Room was described as being spacious with floor to ceiling windows (pics included on windows definitely NOT floor to ceiling). I asked for wine glasses and fresh ice to be in the room upon check-in. As we were bringing our own wine. We checked in at 5pm, no ice. The A/C was not functioning properly either. Maintenance came up twice, and ended up supplying us with box fans. We ordered room service in the morning. Half the breakfast was missing upon delivery. The food that was delivered included biscuits that were hard as a rock (More like giant croutons), hard boiled eggs instead of soft poached eggs. When we called about the breakfast being wrong and only half delivered, they did comp us. However, by this time that hotel had very little going for it and we were no longer impressed. $500 later the worst, most expensive hotel experience ever is now behind us. Lesson learned.
See that tiny little speck of “lake view” past the rooftop and other buildings? That our million dollar “lake view”.
Another tiny little space between two buildings where you can see just a flash of that “lake view”.
Stayed 1 night in Jun 2025

6/10 Okay

Breanna

Travelled with family
Our room wasn’t ready by 6:30pm when check in is at 4pm. They couldn’t tell us when it would be ready, just that it hadn’t been cleaned yet. The rooms have seen better days. Paint peeling, the refrigerator was falling apart. It was fine for one night but we wouldn’t go back.
Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was super clean, quiet and in a great location. You can walk to Navy Pier and many other places. Target and Walgreens are around the corner as well.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sydney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was pleased with everything at this property except having to pay an additional $75 for convenience fee for the two night stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Harrison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time my boys loved it
Stayed 3 nights in Jun 2025

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jaquelin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very beautiful and the check in process was super easy. Our room had a fantastic view and I had no issues with anything our entire stay.
Stayed 2 nights in Jun 2025

4/10 Poor

Khamhou

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Charlotte

Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew, Reading

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Within walking distance of the navy pier. Within walking distance of the magnificent mile on Michigan Ave. Within walking distance of restaurants.
Stayed 3 nights in Jun 2025

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse stay ever! No mini fridge, sink was leaking and TV was out.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bruno

Stayed 1 night in Jun 2025

8/10 Good

Ashlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Richard

Stayed 1 night in Jun 2025

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We took our family on a 4 day trip to Chicago. We wanted a place centralized and close to Navy Pier. The hotels location is great. 15 minute walk to Navy Pier, Millennium Park, 25 minute walk to the Museums (we used uber :)). The hotel staff were friendly and helpful. The room was nice, well kept and cleaned daily. Yes there are nicer hotels in Chicago but if you are looking one with great value and location I would recommend and would stay again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Elizabeth

Stayed 3 nights in Jun 2025

6/10 Okay

JOSEPH

Liked: Cleanliness, amenities, property conditions & facilities
Escalators were not working for most of the time. Navigating the levels to eat, come and go was very hard. Nobody was at the front desk at night for waters, none in the room either and not even a vending machine kind of stinks but other than that it is a beautiful building, the view is amazing.
Stayed 2 nights in Jun 2025