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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property

Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property - evening/night
Reception
Lobby
Breakfast area
Standard Room, 1 King Bed, Accessible, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Free WiFi
  • 24/7 front desk
  • Parking available
  • Pet-friendly

Explore the area

View map
1622 W Jackson Blvd, Chicago, IL, 60612
  • United Center
    ‪8 min walk‬
  • University of Illinois Chicago
    ‪10 min walk‬
  • Millennium Park
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

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About the area

Chicago

Located in Chicago (Near West Side), Hotel Chicago West Loop, SureStay Collection by Best Western is within a 10-minute walk of Rush University Medical Center and United Center. .This hotel is 0.6 mi (0.9 km) from University of Illinois Chicago and 0.9 mi (1.4 km) from Credit Union 1 Arena.

What's nearby

  • Rush University Medical Center - 5 min walk - 0.4 km
  • United Center - 8 min walk - 0.7 km
  • University of Illinois Chicago - 10 min walk - 0.9 km
  • Millennium Park - 4 min drive - 4.3 km
  • McCormick Place - 6 min drive - 6.7 km

Getting around

  • Chicago Western Avenue Station (BNSF) - 3 min drive
  • Illinois Medical District Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 36 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪Billy Goat Tavern - ‬6 min walk
  • ‪Dunkin' - ‬7 min walk
  • ‪Church's Texas Chicken - ‬4 min walk
  • ‪Dr Murphy's Food Hall - ‬9 min walk

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel with a 24-hour fitness center, a quick walk to United Center
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 115 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands and a vending machine.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 35 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Property Registration Number 60612

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 478 out of 1008 reviews
Rating 8 - Good. 261 out of 1008 reviews
Rating 6 - Okay. 138 out of 1008 reviews
Rating 4 - Poor. 69 out of 1008 reviews
Rating 2 - Terrible. 62 out of 1008 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice room was very clean every worker was so nice and helpful we would stay again
Stayed 3 nights in May 2025

2/10 Terrible

Oluseyi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Amber

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities

Hotel not for business use

There is very little parking, in fact I had to park on the street. This seems to be more of an economy hotel. the clientele all night and early morning was loud and the walls are way thin. The staff was OUTSTANDING, nicest people yet they have some major challenges to combat with the location of the hotel and the overall experience. They were so kind and I truly appreciated them.
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Clifford, Peru

Stayed 1 night in May 2025

8/10 Good

angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the United Center

It was very nice experience. The staff was great. So close to the United Center. We walked there. The rooms are small.
Stayed 1 night in May 2025

6/10 Okay

Rahju

Stayed 1 night in Apr 2025

6/10 Okay

Olivia

Business traveller
Liked: Staff & service
I wish they would have renovated this building into more of a “restored to its former glory” hotel. The odd mural and cheap furniture give off a different vibe than what you would expect from the outside. The whole place needs a deep clean but overall a fine place to sleep.
Stayed 1 night in May 2025

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, friendly service
Stayed 1 night in May 2025

10/10 Excellent

Deysi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in May 2025

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable to United Center. There are a few Mexican restaurants nearby, but you'll have to Doordash or head further our for restaurants. I was traveling with my daughter and felt very safe walking to/from the Center.
Stayed 1 night in May 2025

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay!
Stayed 1 night in May 2025

8/10 Good

Betsy

Travelled with group
Liked: Staff & service
Construction right outside our room was inconvenient
Stayed 1 night in May 2025

10/10 Excellent

Aoife

Stayed 3 nights in Apr 2025

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice artwork in the room
Stayed 3 nights in May 2025

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

martha Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute, historic hotel. Friendly staff to a one. The only things that were a little tough were the size of the room for just me was pretty small, but had everything nonetheless and the wifi was terrible and cut out a lot! Otherwise, my two nights there were quite nice - I enjoyed some of the interesting guests in the lobby! I will come back for a King room next time: I saw one and it was a lot larger. Also, I think I would ask to be on ground level; maybe the wifi would be better.
Stayed 2 nights in Apr 2025

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was friendly and helpful. They held my bags when I came in the morning until check in. Also, held my bags after I checked out until my train in the evening. Will stay there again
Stayed 1 night in Apr 2025

10/10 Excellent

Tao

Stayed 4 nights in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what I needed. The front desk worker was helpful, informative, and efficient.
Stayed 1 night in Apr 2025

8/10 Good

Alejandra

Travelled with partner
Liked: Cleanliness, staff & service
It was not the cleanest but the staff made up for it. Kind and accommodating. Not a big bar scene around but nice for a lunch time walk.
Stayed 1 night in Apr 2025

4/10 Poor

Charday

Liked: Staff & service
Disliked: Cleanliness
The hotel needs a deep cleaning
Stayed 1 night in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Xiaofeng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very convenient. Everything is good.
Stayed 1 night in Apr 2025