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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property

Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Exterior
Front of property - evening/night
Standard Room, 1 Double Bed, Accessible, Non Smoking
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Free WiFi
  • 24/7 front desk
  • Parking available
  • Pet-friendly

Explore the area

Map
1622 W Jackson Blvd, Chicago, IL, 60612
  • United Center
    ‪8 min walk‬
  • University of Illinois Chicago
    ‪10 min walk‬
  • Millennium Park
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

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About the area

Chicago

Located in Chicago (Near West Side), Hotel Chicago West Loop, SureStay Collection by Best Western is within a 10-minute walk of Rush University Medical Center and United Center. .This hotel is 0.6 mi (0.9 km) from University of Illinois Chicago and 0.9 mi (1.4 km) from Credit Union 1 Arena.

What's nearby

  • Rush University Medical Center - 5 min walk - 0.4 km
  • United Center - 8 min walk - 0.7 km
  • University of Illinois Chicago - 10 min walk - 0.9 km
  • Millennium Park - 4 min drive - 4.3 km
  • McCormick Place - 6 min drive - 6.7 km

Getting around

  • Chicago Western Avenue Station (BNSF) - 3 min drive
  • Illinois Medical District Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 36 min drive

Restaurants

  • ‪Billy Goat Tavern & Grill - ‬6 min walk
  • ‪Dr Murphy's Food Hall - ‬9 min walk
  • ‪Sinha Elegant Cuisine - ‬11 min walk
  • ‪Harold's Chicken Shack West Loop - ‬7 min walk
  • ‪Church's Texas Chicken - ‬4 min walk

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel with a 24-hour fitness center, a quick walk to United Center
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 115 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands and a vending machine.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 35 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Secured self parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Property Registration Number 60612

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 480 out of 1001 reviews
Rating 8 - Good. 263 out of 1001 reviews
Rating 6 - Okay. 135 out of 1001 reviews
Rating 4 - Poor. 60 out of 1001 reviews
Rating 2 - Terrible. 63 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Amber

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The ceiling in our bathroom leaked.
Stayed 1 night in Mar 2025

10/10 Excellent

Ikechukwu

Stayed 1 night in Mar 2025

10/10 Excellent

Ike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay at in Chicago
Stayed 1 night in Mar 2025

6/10 Okay

Osmar

Stayed 2 nights in Mar 2025

6/10 Okay

Milette

Liked: Cleanliness
Stayed 2 nights in Mar 2025

4/10 Poor

Amy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Matt

Liked: Cleanliness, property conditions & facilities, room comfort

Good clean boutique hotel, needs better parking

The internet advertised as having parking. They were out of parking when we arrived at 2pm. Next door public parking garage was closed. Not much desired for street parking either. We were told a queen bed. However, the bed seemed more of a full-size vs a queen.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Jeffrey, Champaign

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were only there for a night, but it was exactly what we needed. It was clean and quiet, and parking was conveniently attached.
Stayed 1 night in Feb 2025

8/10 Good

Jair

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice and safe and a place of comfort very clean
Stayed 1 night in Mar 2025

2/10 Terrible

Cody

Disliked: Cleanliness, property conditions & facilities, room comfort

Sad

The hotel was disgusting loud guest room was filthy and had black mold in the bathroom a absolute waste of money and was embarrassing taking my fiance to we couldn’t wait to leave
Stayed 1 night in Mar 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Rick

Liked: Cleanliness, staff & service, property conditions & facilities

Good News and Bad News

Bad News during our 3-day stay: * The TV signal repeatedly went out, and only certain channels worked. * When I tried to call the front desk the room phone would not connect. * My key worked the first time I used it, but then failed. I got a new key, which also didn't work. * Shower head was too high, pointed toward wall, and not adjustable, with mediocre pressure. * The room is very small and the room heater was noisy (February stay). * The breakfast was advertised as continental, but they must be referring to a pretty small continent. They offered apples, fruit cocktail, oatmeal, pop-tarts and juice. * The neighborhood is not great, but we had no issues during our three day stay. The location is very convenient to the United Center. * They had a fridge in the lobby with sodas for sale, but no bottled water. When my wife asked for water, the desk clerk invited her to walk down the street to a gas station. Good News: * On our last day, they brought towels promptly on request. * Price is appropriate for the location and quality. * Self-parking was convenient and only $25 per day. * The breakfast included the best coffee machine of any hotel I have stayed in - it featured lattes, cappuccinos, and espressos in regular, chocolate and vanilla. Worked perfectly and with high quality.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful retreat

They made me feel like I was at home. Very friendly , yet professional. If I’m in that area again, I will look forward to staying there.
Stayed 1 night in Feb 2025

2/10 Terrible

Caitlin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I do not recommend this place. We will never stay at this hotel again. Upon arrival, they indicated they didn’t have my reservation that was made through Expedia over a month ago. They stated it was for one night and not two - my Expedia reservation clearly showed two. A supervisor got involved to rectify. Then, I got called the next day asking why my stuff was still in the room, and that I needed to book another night (despite a “Do Not Disturb” sign on the door), I had to yet again explain the situation, which should already have been addressed and documented already. Clearly unorganized record keeping, and ineffective communication contributed to a very poor stay. Ps only channels 42-68 worked on our room TV (which was not disclosed upon arrival). This was only shared with me once I called to report a problem. Additionally, the refrigerator in the room hummed loudly every 30 minutes which was another negative experience and continued to impact our ability to have a peaceful stay.
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Disappointing

Check-in time 2 1/2 hours. As a waiting time is getting longer there were more and more customers coming into the lobby. And we asked the staff how come other people who came after us getting their room before us and then they said they’re trying to accommodate mine and my friends room closer to each other in the same floor, which we requested so we waited. My friend got a room about half an hour before I did and our room were on the same floor, but it was the end to the the other end. Finally, I check into my room and it was clearly they just finished cleaning or whatever but the bathroom floor was wet. It was actually slippery and could be hazard. The staff offered free drinks and snacks since we were waiting in the lobby for so long so that was a nice gesture, but I honestly didn’t appreciate their words that only sounded to me, just an excuse for example they said there were group of people who checked out after 2 o’clock, I mean, I do not understand how that could be an excuse for the customers who booked for their various purposes need that room that very day with proper check in process.
Stayed 1 night in Feb 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I have stayed here twice now, and it’s a great, super convenient option if you need a place to stay close by the United Center like we did since we drove in for a concert! Parking is convenient since you can park in the parking garage right next door, though you will have to pay $35 for overnight parking. Staff is super friendly and accommodating too. Only con is it’s an older building, so the sound carries pretty easily between the walls and floors (we had a pretty energetic couple above us😅).
Stayed 1 night in Feb 2025

8/10 Good

Stephany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very accommodating and friendly!! I selected this hotel because I was attending an event at the United Center. It was super convenient and a walkable distance. I would definitely recommended.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Feb 2025