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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property

Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property – evening/night
Standard Room, 1 King Bed, Accessible, Non Smoking
Lobby
Reception
Breakfast area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Free WiFi
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
1622 W Jackson Blvd, Chicago, IL, 60612
  • Place, United Center
    ‪8 min walk‬
  • Place, University of Illinois Chicago
    ‪10 min walk‬
  • Place, Millennium Park
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

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Lobby

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  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
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The price is AU$386
includes taxes & fees
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About the area

Chicago

Located in Chicago (Near West Side), Hotel Chicago West Loop, SureStay Collection by Best Western is within a 10-minute walk of Rush University Medical Center and United Center. .This hotel is 0.6 mi (0.9 km) from University of Illinois Chicago and 0.9 mi (1.4 km) from Credit Union 1 Arena.

What's nearby

  • Rush University Medical Center - 5 min walk - 0.4 km
  • United Center - 8 min walk - 0.7 km
  • University of Illinois Chicago - 10 min walk - 0.9 km
  • Millennium Park - 4 min drive - 4.3 km
  • McCormick Place - 6 min drive - 6.7 km

Getting around

  • Chicago Western Avenue Station (BNSF) - 3 min drive
  • Illinois Medical District Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 36 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪The Barn - Hockey Bar - ‬3 min walk
  • ‪Billy Goat Tavern - ‬7 min walk
  • ‪Church's Texas Chicken - ‬4 min walk
  • ‪Dunkin' - ‬7 min walk

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel with a 24-hour fitness center, a quick walk to United Center
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 115 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands and a vending machine.
Featured amenities include a 24-hour business center, express check-in, and express check-out.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Property Registration Number 60612

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 496 out of 1049 reviews
Rating 8 - Good. 262 out of 1049 reviews
Rating 6 - Okay. 152 out of 1049 reviews
Rating 4 - Poor. 76 out of 1049 reviews
Rating 2 - Terrible. 63 out of 1049 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Andres

Disliked: Cleanliness, amenities
terrible place
Stayed 2 nights in Jun 2025

2/10 Terrible

Ed

Stayed 2 nights in Apr 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanted to thank the staff that were there the night we checked in. We had spent a long day at the hospital and my dad couldn't get the tv to work. A young man on the staff came upstairs and was patient and got it up and running. The kindness after a long couple of weeks was appreciated!
Stayed 2 nights in Jun 2025

8/10 Good

Floyd

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Mira

Stayed 1 night in Jun 2025

8/10 Good

Theresa

Stayed 2 nights in Jun 2025

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, accessible to other places, friendly staff
Stayed 4 nights in Jun 2025

10/10 Excellent

Tkyzha

Travelled with partner
Liked: Amenities, property conditions & facilities
Loved all the mirrors in the hallway of each floor !
Stayed 3 nights in Jun 2025

10/10 Excellent

Jared

Liked: Cleanliness, amenities, property conditions & facilities
I was pleasantly surprised by this hotel.
Stayed 1 night in Jun 2025

4/10 Poor

Kennedy

Disliked: Amenities
Stayed 2 nights in Jun 2025

4/10 Poor

Elizabeth

Travelled with partner
Unfortunately, issues started the first night and didn’t get better. When we checked in there was no parking available, unlike what the website said. We were encouraged to use an app to find a parking spot close by. We did, and trudged our luggage .5 mile back to the hotel. Around 12:30 am, someone used their key card to get into our locked, room. Thankfully we had locked the door so the person couldn’t come totally in. When I spoke with the worker at the desk they said there was a glitch in the system that assigned our already occupied room to another guest. They offered us a free snack for the inconvenience. The next day our key stopped working to our room all together, along with the WiFi. Very disappointing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Amy

Stayed 1 night in Jun 2025

10/10 Excellent

Ukailya

Stayed 1 night in Jun 2025

10/10 Excellent

Nilay

Stayed 2 nights in Jun 2025

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness
Affordable prices. But the wifi did not work at all. Not recommended if you need to use wifi for work
Stayed 2 nights in Jun 2025

8/10 Good

monny

Liked: Cleanliness, staff & service, room comfort
My only complaint would be the shower. The shower head had very low water pressure
Stayed 1 night in Jun 2025

6/10 Okay

McKenna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I enjoyed the simple check-in and parking process and the hotel itself wasn’t overly busy or loud. I didn’t like that it felt that the floor wasn’t cleaned in our room. I got out of the shower and walked to the bed to get dressed and I had blue glitter all over my feet. I also went to make coffee and there was blue glitter on the stirrer packets and the coffee maker wasn’t clean either.
Stayed 1 night in Jun 2025

10/10 Excellent

Yaw

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Navid

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2025

10/10 Excellent

Wesley

Stayed 2 nights in Jun 2025

4/10 Poor

Nicholas

Stayed 9 nights in May 2025

6/10 Okay

Eric Schubert

Disliked: Amenities
The staff were very friendly and helped to resolve issues promptly.
Stayed 3 nights in Jun 2025

6/10 Okay

Allison

Neighborhood was quiet, but guests were not. Before I was headed out for the evening the staff member at the front desk was encouraging another guest to fully utilize his "up to 3 guests per room" allotment and have a a really good time for the night. Was awoken around 4am to other guests smoking weed in the hallway and banging on doors. I know there's only so much the hotel can control, so the room and facility itself was fine but I'll book elsewhere in the future.
Stayed 1 night in May 2025

10/10 Excellent

Guadalupe

Stayed 4 nights in May 2025

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Near united center
Stayed 2 nights in May 2025