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Mia Bacalar Luxury Resort & Spa

4.5 star property

Photo gallery for Mia Bacalar Luxury Resort & Spa

Deluxe Room | Bathroom
View from room
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Breakfast, lunch and dinner served
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carretera Federal Bacalar-Xtomoc, Lot 59 Fracción 6, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪1 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪7 min drive‬
  • Place, Cenote Cocalitos
    ‪13 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪70 min drive‬

Room options

View all photos for Luxe Saasil Room

Luxe Saasil Room

Luxe Saasil Room

9.6 out of 10
Exceptional
(5 reviews)
  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Jeex Suite

Grand Jeex Suite

Grand Jeex Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Ixchel

Premium bedding, down duvets, minibar, in-room safe

Ixchel

  • 33 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Living area

Deluxe Room

  • 55 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

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About the area

Bacalar

With a stay at Mia Bacalar Luxury Resort & Spa in Bacalar, you'll be on the waterfront, just steps from Lake Bacalar and a 5-minute drive from Laguna Bacalar Ecological Park. .This luxury resort is 3.2 mi (5.1 km) from Fort of San Felipe and 3.4 mi (5.5 km) from Canal de los Piratas.
View more Resorts in BacalarOpens in a new window

What's nearby

  • Lake Bacalar - 1 min walk - 0.1 km
  • Laguna Bacalar Ecological Park - 7 min drive - 5.0 km
  • Fort of San Felipe - 8 min drive - 5.7 km
  • Cenote Cocalitos - 13 min drive - 10.0 km
  • Cenote Azul - 13 min drive - 10.4 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive

Restaurants

  • ‪asadero el establo - ‬3 min drive
  • ‪Las Miches De La 1 - ‬5 min drive
  • ‪Marisqueria El Taco Loco - ‬2 min drive
  • ‪Xoloitzcuintle Bacalar - ‬5 min drive
  • ‪Mistura - ‬5 min drive

About this property

Mia Bacalar Luxury Resort & Spa

Lakefront resort with a marina and a full-service spa
Mia Bacalar Luxury Resort & Spa offers 23 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. These individually decorated accommodations include dining tables. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 23 individually decorated guestrooms, featuring minibars and espresso makers. Your bed comes with down comforters and premium bedding. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. This Art Deco resort also features complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at the resort's restaurant, HUNAB KU, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
HUNAB KU - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • HUNAB KU

Things to do

  • Bicycle storage
  • Boat tours
  • Full-service spa
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Personal motorised watercraft
  • Sauna
  • Water sports equipment
  • Yoga classes

Family friendly

  • Dining table
  • Outdoor pool
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

More

  • 2 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels
  • Streaming services

Food and drink

  • Chef service
  • Dining table
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 48.85 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 1100 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: MXN 1100
  • Pet fee: MXN 1500 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mia Bacalar Luxury Resort
Mia Bacalar Luxury
Mia Bacalar Luxury Resort Spa
Mia Bacalar & Spa Bacalar
Mia Bacalar Luxury Resort & Spa Resort
Mia Bacalar Luxury Resort & Spa Bacalar
Mia Bacalar Luxury Resort & Spa Resort Bacalar

Mia Bacalar Luxury Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 274 reviews
Rating 8 - Good. 57 out of 274 reviews
Rating 6 - Okay. 25 out of 274 reviews
Rating 4 - Poor. 21 out of 274 reviews
Rating 2 - Terrible. 11 out of 274 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

natalia

Disliked: Cleanliness, staff & service

Chinches en la cama

El hotel es un spa, que dice ser de lujo. La primera noche, en cuanto nos acostamos, algo nos empezó a picar, la cama estaba llena de chiches
Stayed 4 nights in Sep 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
PERFECT PROPERTY
Stayed 1 night in Aug 2025

6/10 Okay

David, Miami

Travelled with family
Liked: Cleanliness, staff & service
Ok place. Just arrived jets see
Stayed 1 night in Aug 2025

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at MIA Bacalar, and it won’t be our last—our family is already planning a return visit for the Christmas holidays. The staff is incredibly friendly and welcoming, consistently going above and beyond to ensure we have a great experience. If there’s one area for improvement, it would be the breakfast, which could be more varied and satisfying.
Stayed 1 night in Jul 2025

6/10 Okay

cecilia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Cecilia

El hotel es muy lindo com acceso privada a la Laguna, sin embargo, ya se nota un poco descuidado, donde hace falta mantenimiento, el servicio es lento aunque no haya gente y el personal es amable pero hay que estar pidiendo apoyo todo el tiempo, no se acercan ni ofrecen nada proactivamente. Tomamos un masaje en el spa y el baño olía horrible, no hay aromaterapia, medio sucias las regaderas. En fin, el lugar es muy bonito pero si no inyectan dinero mejor inyectarle también en servicio
Stayed 4 nights in Jul 2025

8/10 Good

Erwin

Stayed 1 night in Apr 2025

10/10 Excellent

Yesenia

Stayed 5 nights in Apr 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about Mia. The rooms and staff were absolutely amazing and friendly. The property was well kept and clean. I will definitely stay at Mia again.
Stayed 4 nights in Mar 2025

6/10 Okay

BERNADETTE

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is nice, but many improvements need to been done for the price they charge to stay, expensive. Our room was very nice and clean, but AC gave a unpleasant smell, they offer aroma therapy fragrance but that lasted a little. Restaurant had great food, and servers are extremely nice, but very unorganized. I will not return.
Stayed 2 nights in Feb 2025

10/10 Excellent

Juan Diaz, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, very calm place and friendly staff. The rooms are roomy and comfortable. Great place to stay, would stay again if I come back to Bacalar!
Stayed 3 nights in Jan 2025

10/10 Excellent

Aurora

Stayed 6 nights in Jan 2025

8/10 Good

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 nights in Bacalar

Service and rooms were great! The problem was the restaurant….2 of 3 days okay for breakfast, last day everything was salty; awful for dinner, made 2 tries and regretted it. Angelica gave us a massage to my wife and I….very relaxing. Also great attention from Paco (lifeguard), he provided kayaks and paddle boards to use at the lake.
Stayed 1 night in Dec 2024

4/10 Poor

Nio

Disliked: Cleanliness, staff & service, property conditions & facilities
i dont like the hotel
Stayed 2 nights in Aug 2024

8/10 Good

SOLANGE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Mia Hotels was a very good resort not the high end luxury property as they called themself but if I have a thing to return will be because the food!! The only one restaurant serves breakfast, lunch and dinner and the food is absolutely delicious, very well presented and with elegance and variety. Rooms are good very comfortable and with some luxury details, the property in general definitely needs some attention, we did not use the pool but was not welcoming to swim there, the hotel was pretty empty, the area of the lagoon to swim is nice and pretty, but make sure you have repellent as there are lot of mosquitoes but A LOT! In general we spend a nice time there.
Stayed 3 nights in Jul 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didn’t like that the rooms are upstairs on a spiral staircase that is very narrow and slippery. We didn’t like the one the rooms had a key light in the bathroom not working and never replaced. We didn’t like that one of the rooms had issue accessing and had to go to the lobby several times to complain and we like that they offered free breakfast for one night as compensation ; we liked the spa facilities and the staff there. We also like tombs quality of the food at the restaurant.
Stayed 2 nights in Jun 2024

10/10 Excellent

jesus, Bakersfield

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Guillermo de la Torre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bien localizado y el servicio muy bueno. Buena seleccion de menu en desayuno y cena.
Stayed 4 nights in Mar 2024

8/10 Good

Raul

Travelled with family
Liked: Cleanliness
Suites are nice and spacious Staff you can find different treatment, at the lobby Tania is very nice. Food at the restaurant is ok 3 out of 5, service can be better took longer than it should to get a drink or even for them to take the order, not lack of staff there was only two tables with 2 guests each and maybe 5 staff members, not the usual good service you expect in Mexico. Get your tours at the town, 1/2 price Wave runners not working Anyways, a great place to relax, we ended up dining in town where you have great options The hotel is 10 mins from town, you may find another option closer or in town for similar or better price
Stayed 4 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy padre todo solo en la noche era un problema las hormigas para los niños y deberían tener un paquete todo incluido
Stayed 4 nights in Sep 2023

10/10 Excellent

Auden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful and quite
Stayed 3 nights in Jun 2023

4/10 Poor

Matt

Liked: Cleanliness
Disliked: Staff & service, room comfort

So disappointing and poor service

Given that this hotel is billed as 5 stars I didn’t receive 5 star service here. Most disappointing was the lack of accountability when things were wrong - we stayed for 6 nights and booked a room with a jacuzzi in. On three separate occasions we mentioned that this was not working and could not be used - at no point was another room offered, or a refund for any portion of the stay (other rooms without a jacuzzi had been available at a lesser price). I was just told to leave a review on Trip Advisor. Food at the restaurant was not particularly good. Overall I think that other 5 star hotels in the Bacalar region provide a much more pleasant experience.
Stayed 6 nights in Feb 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just absolutely beautiful property and wonderful staff. Relaxing vacation in a gorgeous area
Stayed 3 nights in Feb 2023

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent

10/10 Excellent

Verified traveller

10/10 Excellent

Swathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023