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I clearly booked the CHESTER COURT HOTEL, which included breakfast, however on arrival I was informed that our room was in there other property called Chester house and my booking didn't include breakfast. I feel I have been totally ripped off and made to feel a second class. Do not book this hotel....
Staff very friendly and helpful when we arrived early. Let us have the keys early due to us going to the races so that we did not need to rush back to check in. Had to have a different room due to problems with the room booked originally but apart from having no en suite the room was fine. Breakfast nice.
What a lovely stay! Beautiful room with amazing bed, welcoming staff at check in who also booked us a taxi into town.
Will definitely be back to stay here.
Lovely Room very cosy with modern Shower.
Breakfast time was a full English with other alternatives.
Staff polite. Overall a nice weekend.
10 minutes from Chester centre.
Anthony
Stayed 1 night in Feb 2025
4/10 Poor
Nitha
Business traveller
29 Nov 2024
Liked: Cleanliness
Disliked: Staff & service, room comfort
Room was awfully cold. Cleaner helped herself to the room at 10.30am as she couldn't wait for me to leave in order to get the room cleaned! Will not stay again.
Lovely staff, easy check in, fantastic room very comfy and clean and had everything we could have wished for. The only down side was someone was hammering on the front door for half an hour at 4.30am which woke us up but will definitely stay here again. Haven’t tried the breakfast yet as it’s only 7am but I’m told it’s wonderful!
This is our second time of staying at Chester Court in as many years and it is lovely to see how the hotel has developed these past years. Not far from Chester central, this hotel is in a great location has ample parking. With well equipped comfortable rooms with a breakfast that would satify the biggest appetite. This hotel is easy to recommend and one we will certainly return to in the future.
It was in the middle of the storm October I got into Chester at 09-12 walked around for an hour got absolutely soaked . Asked if it was possible to just drop bag off about 10 -30 as check in was not until 13-00. They went out of there way to sort my room out so I could get dry and change my close in my room approximately 2-30 hours earlier.👍❤️
All the staff were friendly and helpful. The room was large enough for a couple. We stayed there for 5 days on a short break and to see family. The breakfast was exceptional with plenty of choice. We would stay there again when in the area.
Room was clean.
Good tea tray with crisps, biscuits and bottled water in room.
Bucket type seat in room was not comfortable.
Good choice / selection of breakfast.
Rail station was a 10 minute walk.
Bus station and city centre were 12 to 15 minute walk.
Guest house was on several bus routes.
Stayed in a beautifully decorated guest house room. Very spacious with large wardrobe and chest of drawers.
there was also a fridge and microwave.
Big walk in shower and toiletries supplied.
Room was very clean and tidy.
chocolates on the pillow was a nice touch.