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Clean room and nice breakfast

The staff was very polite and supportive

Hotel is on a perfect location with easy access and loads of food/drink options around. Pros: Breakfast, location, spacious room Cons: Bartender (old tall man) from the hotel bar was extremely rude and shouting at guests once he couldn't handle couple of drink orders. Really shocking behavior and apparently he is well known for it as we did feedback that on the check-out and got told by the reception that "he can sometimes be like that"

Breakfast buffet was great! One of the elevators was not working which made elevators in the morning a slog. You can use the emergency exit stairs, but be warned that they route you outside. The stairs near room X08 drop you fairly close to the front door. The other stairs send you to the loading dock on the back side. :) Room could have used a bit more light at night, but was workable. The step into / out of the shower is big! Americans be warned. :) Otherwise the shower was very nice. High flow. Good hot water. We were there for Essen Spiel. There weren't great options for game playing tables. A friend was staying at the Garner IHG hotel in Bochum where the restaurant was welcoming to late night gaming and had good tables and good food/drink service.

last minute stay after soccer game and it was great and the staff was very helpful.

Would definitely stay again. Parking was easy and great location to get to multiple destinations! Bathroom was a bit tight, but very functional and clean. Spa facilities are excellent! Would book again (but need car)!