Accommodation near Chatswood Chase

Would highly recommend

I always love staying at Silkari the Charrington. Such beautiful rooms, quiet, private and excellent service. The breakfast room and freshly baked pastries are always appreciated.

Loved it and will be staying here again. It was clean and quiet. Very convenient to shops and transport.

Parking was excellent. Very close to the room. But I asked for an accessible room as I have a mobility walker. There was a high step up into the room so I had to lift my walker up, hold myself on the wall and lift myself up into the room. We were welcomed nicely. The first night I went to plug in my travel mini-cpap machine. It has a transformer to plug in. Unfortunately the transformer was vertical and the electricity socket was too close to the floor, so I could not plug it in. This was at 5:30pm. I called reception to ask for an extension cord. The man on duty told me that other people have plugged in their sleep apnea machines. I explained that my machine was the travel mini and theirs were the bigger one for home. I again asked if I could borrow an extension cord. He said there were none at reception and he will have to ask housekeeping. Two hours later at 7:30pm I called him to see what the delay was as he had not replied. He said that housekeeping did not have any extension cords. Unfortunately both my husband and I did not sleep that night. While I was waiting for my husband, I ordered a click and collect from Bunnings to buy an extension cord. After that, I decide to call reception at the hotel to see what they would say about an electrical extension cord. The receptionist said immediately that they had a few different types at reception and when I returned to the hotel to come and choose which one I needed. The night reception man was very unprofessional.

The electricity to the in room kitchen wasn’t working. I couldn’t use any appliance in the room. The things I put in the fridge had to be thrown out. The manager and night duty manager didn’t return my call and the emergency number wasn’t monitored. Now they aren’t talking to me about a refund. I won't be staying at Quest Chatswood again

Exceeded expectations