Book Charlton and Dack hotels

Booked and paid for this room through Expedia. Was forced to pay again at check in. Completely UNACCEPTABLE! NOT SURE WHO'S SCAMMING WHO HERE!

Check in was odd. We were helped by a young child who seemed confused and kept leaving to speak on the phone, presumably to the adult who knew what to do. She didnt take my ID to verify who I was. When we got to the room the door was wide open. To have a hot shower you will need to run the water for 5-10min to warm up. The rooms were as expected based on the state of the outside of the building- chips in the walls, peeling paper, and a poorly patched hole from the door handle where a previous patron must have opened it too hard. The television is old with a fuzzy picture regardless of channel. Booked for 2 people but there was only 1 towel. Staff seemed annoyed when I asked her for another. As well, they would only allow us one room key for 2 people, so we needed to make additional arrangements to complete pass offs in the middle of the day when one person needed access the room and we weren't together. At checkout, 10:30am, all the doors were locked to the three-in-one restaurant/convenience store/motel lobby. I called to ask about checking out and was informed to leave my key in the room and close the door. No hospitality. The current owners do not understand customer service, cleanliness, or the value of amenities. For the cost of this place, it should certainly be considered a scam.

Easy Parking and quick access to the room with a simple code emailed to you. The only complaint I have is that the window did have a draft making the room a little cold on the second night.