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Tru by Hilton Charlotte Airport Lake Pointe

2.5 star property

Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board
Snack bar
Outdoor pool
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available

Explore the area

View map
2227 Cascade Point Blvd Suite, Charlotte, NC, 28208
  • Place, Charlotte Douglas Airport Overlook
  • Place, Billy Graham Library
    ‪1 min drive‬
  • Place, Bank of America Stadium
    ‪9 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪8 min drive‬

Room options

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(124 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

9.2 out of 10
Wonderful
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

9.2 out of 10
Wonderful
(95 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(8 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

8.4 out of 10
Very good
(8 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Free daily buffet breakfast

Hampton Inn & Suites Charlotte Airport Lake Pointe

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.7 out of 5, Exceptional, 1,020 reviews
The price is AU$208
includes taxes & fees
26 Oct - 27 Oct
Hampton Inn & Suites Charlotte Airport Lake Pointe

About the area

Charlotte

With a stay at Tru by Hilton Charlotte Airport Lake Pointe in Charlotte, you'll be a 3-minute drive from Billy Graham Library and 7 minutes from Bank of America Stadium. .This hotel is 5 mi (8 km) from Charlotte Convention Center and 5.4 mi (8.8 km) from Spectrum Center.

What's nearby

  • Billy Graham Library - 1 min drive - 1.0 km
  • Bank of America Stadium - 9 min drive - 9.0 km
  • Charlotte Convention Center - 10 min drive - 10.0 km
  • NASCAR Hall of Fame - 10 min drive - 10.4 km
  • Spectrum Center - 10 min drive - 10.7 km

Getting around

  • Woodlawn Station - 4 min drive
  • Charlotte Station - 14 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 7 min drive

Restaurants

  • ‪Panera Bread - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Kosta's Kitchen - ‬3 min drive
  • ‪Nana Morrison's Soul Food - ‬14 min walk

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Hotel with free breakfast, near Billy Graham Library
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with hair dryers and irons/ironing boards. LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 108 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and a banquet hall.
Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
Tru Lobby Bar - Onsite bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Tru Lobby Bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Built in 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Tru by Hilton Charlotte Airport Lake Pointe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 806 out of 1107 reviews
Rating 8 - Good. 170 out of 1107 reviews
Rating 6 - Okay. 66 out of 1107 reviews
Rating 4 - Poor. 27 out of 1107 reviews
Rating 2 - Terrible. 38 out of 1107 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mildred, Cleveland

Stayed 1 night in Jun 2025

10/10 Excellent

Yovani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew

Stayed 1 night in Jun 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle - he was very friendly and helpful -
Stayed 1 night in Jun 2025

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great!
Stayed 1 night in Jun 2025

6/10 Okay

Brittany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I’ve never stayed in a hotel that you had to pay for parking so that was a little disappointing. That should be something that I get when I stay with the hotel. I was also disappointed that there is no coffee maker in the room and that a mattress topper Was my blanket.
Stayed 2 nights in Jun 2025

10/10 Excellent

Leslie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just here for a couple of days

Here to visit family and to go to a concert with a friend.
Stayed 3 nights in Jun 2025

10/10 Excellent

Pedro

Stayed 2 nights in Jun 2025

10/10 Excellent

Treesha

Stayed 1 night in Jun 2025

6/10 Okay

Crystal

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Feedback on Customer Service

During my visit, I encountered some challenges with my reservation that led to an interaction with the staff and particulary the hotel manager. There is an opportunity for further training in customer service for that team, particularly in handling reservation issues. Effective communication in these situations is crucial, and with additional training, the staff could better manage such scenarios, ensuring guests feel valued and understood.I felt like I and my daughter were repremanded by the hotel manager. He must have had a very bad day. We will not stay at this location in the future.
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Jun 2025

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again. 10/10 clean , quiet hotel . This property doesn’t accept chime keep that in mind when booking . Also you have to pay parking at this hotel .
Stayed 2 nights in Jun 2025

10/10 Excellent

Kalen

Travelled with partner
Liked: Cleanliness
The Tru hotel in Charlotte was amazing and very clean, exciting, and a place for rest.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ryann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very cool, clean, friendly!
Stayed 1 night in May 2025

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in Jun 2025

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Sheila

Liked: Cleanliness, amenities, property conditions & facilities
Close to interstate and a wedding venue I attended. The room was clean and the hotel was not noisy.
Stayed 1 night in Jun 2025

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Jun 2025

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
My family stayed here for a long overnight connection. The facility itself was nice and the employees were pleasant. They advertise they have a bar, which is there but my family checked in at 8pm and they were closed. Also there are no restaurants near this place so if I am ever coming through charlotte again and need an overnight stay it wont be here.
Stayed 1 night in Jun 2025

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was close to the
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Fun stay

Room was great and very clean. Convenient location. Only issue was person during check in. She got us checked in fine, but was not friendly at all or very helpful.
Stayed 2 nights in Jun 2025

10/10 Excellent

Yohan

Stayed 3 nights in May 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the positive slogans!!
Stayed 1 night in Jun 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property attentive staff 24 hour airport shuttle
Stayed 1 night in May 2025