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Sleep Inn & Suites at Concord Mills

2.5 star property

Photo gallery for Sleep Inn & Suites at Concord Mills

Seasonal outdoor pool, open 10:00 AM to 8:00 PM, pool loungers
Standard Double Room, 2 Double Beds, Non Smoking
Lobby
Exterior
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

Map
7821 Gateway Lane, Concord, NC, 28027
  • Great Wolf Lodge Water Park
    ‪15 min walk‬
  • Concord Mills
    ‪18 min walk‬
  • Charlotte Motor Speedway
    ‪4 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

  • 42 sq m
  • Sleeps 6
  • 2 Double Beds

Similar properties

Exterior

Comfort Suites Concord Mills

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, (1003)
The price is AU$214
for 1 room
includes taxes & fees
20 May - 21 May
Comfort Suites Concord Mills

About the area

Concord

With a stay at Sleep Inn & Suites at Concord Mills in Concord, you'll be within a 5-minute drive of Charlotte Motor Speedway and Concord Mills. .This hotel is 0.8 mi (1.2 km) from Great Wolf Lodge Water Park and 5.8 mi (9.4 km) from University of North Carolina at Charlotte.

What's nearby

  • Great Wolf Lodge Water Park - 15 min walk - 1.3 km
  • Concord Mills - 18 min walk - 1.5 km
  • Charlotte Motor Speedway - 4 min drive - 4.0 km
  • Hendrick Motorsports Complex - 4 min drive - 2.0 km
  • SEA LIFE Charlotte-Concord Aquarium - 4 min drive - 2.7 km

Getting around

  • McCullough Station - 8 min drive
  • Kannapolis Station - 17 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬17 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Firehouse Subs - ‬5 min drive
  • ‪Cookout - ‬3 min walk
  • ‪Burger King - ‬3 min drive

About this property

Sleep Inn & Suites at Concord Mills

Hotel with free breakfast, near Great Wolf Lodge Water Park
Sleep Inn & Suites at Concord Mills offers 116 accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 116 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a banquet hall, and a vending machine.
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Concord? This hotel has 484 square feet (45 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 484 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 14 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sleep Inn Concord
Sleep Inn Hotel Concord
Sleep Inn Concord Mills Hotel
Sleep Inn Concord Mills
Sleep Inn & Suites at Concord Mills Hotel
Sleep Inn & Suites at Concord Mills Concord
Sleep Inn & Suites at Concord Mills Hotel Concord

Sleep Inn & Suites at Concord Mills Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 394 out of 1014 reviews
Rating 8 - Good. 279 out of 1014 reviews
Rating 6 - Okay. 166 out of 1014 reviews
Rating 4 - Poor. 83 out of 1014 reviews
Rating 2 - Terrible. 92 out of 1014 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Emily

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t want Expedia bookings. Owner will tell you.
Stayed 8 nights in Jan 2025

2/10 Terrible

Emily

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are going to stay here.. just book directly. They will not assist you if you book with Expedia.
Stayed 3 nights in Jan 2025

2/10 Terrible

Emily

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner will make it known that you shouldn’t have booked with Expedia. Privately owned… not a Choice Hotel.
Stayed 4 nights in Jan 2025

2/10 Terrible

Emily

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
PLEASE READ. This hotel is NOT owned by Choice hotels and is owned by a private owner. You are NOT protected by any corporate office.. and should not expect the same standards. Also.. this owner is very verbal about not supporting bookings from Expedia.. and will tell you to call Expedia for ANYTHING. Just trust me.. stay elsewhere.
Stayed 3 nights in Feb 2025

2/10 Terrible

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was woke up at 1 am after going to sleep at 11 pm., The woman in the room next to me was yelling and arguing with someone all night after that. I called the front desk 8 times with no answer. I had to call from my cell phone because I didn’t even have a phone provided in the room. I didn’t want to leave my room to go to the desk as I was alone. This is unacceptable. I called the 800 number and they gave me a late check out but by that time I couldn’t fall asleep. I had to drive an additional 5 hours to reach my destination on only 2 hours of sleep. When I questioned the front desk I was told.” Well we’ve had problems with the phone since yesterday. I literally told him, so you knew the phone was having issues and you could have replaced the set. This is downright negligent. I should be compensated for not being able to sleep but 2 hours. I booked the hotel to sleep during travel. Very very disappointed with the response from this hotel
Stayed 1 night in Jan 2025

8/10 Good

Sharmese

Travelled with group
Liked: Staff & service
Property was older, staff was amazing
Stayed 2 nights in Jan 2025

10/10 Excellent

Claudia

Stayed 2 nights in Jan 2025

10/10 Excellent

Laticia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Under New Managment-not a good thing

I have stayed here several times but it is under new management and it has changed. First of all, there is a $100 incidental fee I did not know about until I walked into the lobby! I had not booked with another hotel because they had a similar charge but that one was advertised. I was told I would get a refund on my card immediately after checkout. It has still not posted! I am very unhappy about that! The hallways and elevator had an odor. The phone in the room didn’t work when I tried to call the front desk. I used my cell phone to call and no one answered. The toilet paper holder was broke. The hair dryer didn’t work and it looked like someone had tried to tape the wiring together. The outside door at the back didn’t unlock with a guest key. It has always worked in the past. I will not be staying here again.
Stayed 1 night in Jan 2025

10/10 Excellent

KAROL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE HAVE STAYED AT THIS PROPERTY SEVERAL TIMES. WOULD STAY THERE AGAIN
Stayed 2 nights in Jan 2025

4/10 Poor

sterlin

Liked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Leon

Stayed 1 night in Jan 2025

8/10 Good

Santos, Charlotte

Business traveller
Well located, leas expensive, good parking.
Stayed 4 nights in Jan 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

ABIGAIL, High Point

Stayed 1 night in Jan 2025

6/10 Okay

Begenda

Travelled with partner
There should ensure to check and clean the rooms of every client each day as the step out. Fixing bedding and taking trash out.
Stayed 2 nights in Jan 2025

6/10 Okay

Vernon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Tajhshana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took 30 minutes to get my room key
Stayed 1 night in Jan 2025

4/10 Poor

Deborah

Travelled with partner
Liked: Cleanliness, staff & service
We had no hot water and we saw a bug.
Stayed 1 night in Jan 2025

6/10 Okay

Ronald

Stayed 1 night in Jan 2025

10/10 Excellent

Rylie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly workers
Stayed 1 night in Jan 2025

10/10 Excellent

Kiara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
stayed here for an anime convention that was up the street! was very convenient! would book again!
Stayed 2 nights in Jan 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025