2/10 Terrible
Madison
15 May 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
An entire shower door busted and fell apart while my husband was using the restroom and could’ve seriously injured him. They put us in a room that had a balcony, not even half the size of the room that we originally booked. The room was also smaller as well, and they proceeded to argue with me and telling me that it was the same exact room I offered to bring one of the staff upstairs so they could see that it clearly was not the same exact room. They still charged me for the room that I originally booked instead of offering any sort of discount or any sort of courtesy for what happened in the room that night we had to pack up all of our things and move rooms, which was super inconvenient. The lady at the front desk with the nose piercing. It was extremely rude and I mean absolutely out of line. So unprofessional she proceeded to tell me that she knows what the rooms look like she works there. (With a major attitude). The maintenance man came out repeatedly asking if people were smoking cigarettes when he needed to be asking why every balcony smells like Marijuana. The people in the room next to us were clearly throwing a party as there were a lot of people out on their balcony. They decided to have sexual relations right next to us as loud as they could. I believe on purpose this day was absolutely terrible. I would not recommend this hotel to anyone and I’ve stayed in a lot of places and typically never complain
Madison
Stayed 2 nights in May 2025