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friendly staff

New hotel in Alba Iulia. Nice built. The area is kind of strange. Little parking available.Breakfast was not very good. Staff was inattentive, lots of buffer items were not replenished.

Initial contact wasn’t good. I contacted the hotel before travelling. Told them would be there at around 03:00. I was told to use intercom. It didn’t work. Apparently I should have been given a code but still wouldn’t have my key. Luckily I had family in Deva. Next morning trying to check in I was shouted at by a very rude desk lady whilst trying to explain. I had no paperwork from Expedia. So had to manually fill out forms. Got my key but took 3 days to get front door code. Breakfast was basic at best. Hot food was barely warm. No juice just squash. Not worth it. On the plus side the hotel is perfectly situated in Deva. Everything in easy walking distance. The room wasn’t cleaned in a week. There was no hot water for 3 days. Even after making the front desk aware. That said if I need a hotel in Deva again I would return. Plenty of cheap street food to eat nearby. There’s a supermarket right next door. Room has. A fridge but the bin a single one in the bathroom is minuscule. Only one plug that had to be used for AC. So you have a choice of a cool room or charging devices. Check out was easy and smooth.

The golf course was beautiful, the starter was excellent, and the rooms and building were fabulous. No complaints at all about the facilities — they are truly first class. Unfortunately, our experience was ruined by the poor attitude of the staff in the restaurant, and in particular, the receptionist (Narcissa). At checkout, she belittled us when we asked for a company receipt and even accused us of lying about owning a Canadian company. Our company is fully registered and provides support to cancer patients worldwide. Instead of handling the request professionally, she delayed for over 30 minutes to produce a simple hotel receipt, despite having our passports on file since check-in. Her behavior was hostile, unprofessional, and completely out of place in an establishment of this caliber. As a Romanian, I was ashamed by the impression this created for my family and horrified that guests could be treated this way. We had been planning to return with friends to enjoy the golf, but after this experience, we are reconsidering. Management should urgently address this issue if they want to maintain the reputation of what is otherwise a wonderful property

Just perfect

Impeccable customer service and very nice room. We stayed only one night but for sure we will remember the treatment we received.