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Room was upgraded at no charge had a amazing ocean view. Jacuzzi at the spa was disappointing as the water was cold... not 100 degrees as advertised. The spa prices were crazy expensive. The bar tenders and wait staff were amazing, very happy, very friendly. Front desk staff were not super friendly. Nexus tour booker Alex was amazing definitely recommend, even checked back to see how our excursion was and to say good bye and helped us to our airport shuttle.

All of the staff are amazing

we love this place, stay here every time we are in Mazatlan. clean, modern, welcoming, great amenities. two blocks from plaza machado, right in the center of the old town, parks, cathedral, etc. great price. the breakfast bufet is also ample and delicious. only thing, every time we go down for breakfast at 7am to get an early start, they are barely setting it up, pretty frustrating when they say breakfast starts at 7am. every time! that is the only criticism i would have. and it is a vey important detail. travelers would loke breakfast on time, please.

We stayed for 7 days and overall had a mixed experience. The positives first: the bell staff was extremely welcoming, both check-in out were efficient, housekeeping staff was wonderful. The housekeeper did an excellent job. The beds were very comfortable, the water pressure was good, and the AC kept the room cool. Elevator reliability and wait times were good. The hotel felt safe and secure. Room keycards limited access to only your assigned floor. Unfortunately, several aspects of the experience were disappointing. Poolside service was very poor. During our entire stay, we were only approached twice to ask if we wanted anything. Communication was difficult as I speak very little Spanish and the majority of the pool staff and lifeguards spoke little or no English. The lifeguards did not appear to enforce posted pool rules. There was visible algae growth around the edges of the pool. On May 3 the pool heat was turned off, which made the pool much less enjoyable. Getting pool chairs was difficult. There were no chairs on the beach. Beach access was not as convenient as expected for a property marketed as a 5-star hotel. The minibar fridge in our room did not keep anything cold. Friends reported the same issue. Overall, while there were some excellent staff members and positive aspects to the stay, the inconsistent pool service, maintenance concerns, and lack of amenities expected from a 5-star property mean I would likely choose a different hotel for a future visit.

Only comment is that it was hard to get PDF copy of my receipt with all my charges for the stay. The the place is A+ property.

Great experience and location