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The hotel is conveniently located near attractions in the Central Drakensberg. Check-in was easy and efficient. We had a problem with our air conditioner, which was swiftly resolved after reporting the issue. Parking is conveniently located close to the rooms. Breakfast was good with a good selection of food. Overall, a good experience and good value for money.
Verified traveller
Stayed 1 night in Jun 2024
2/10 Terrible
Gillian
Travelled with group
30 Nov 2023
Disliked: Staff & service
Unhappy stay
We booked through Hotel.com and requested a chalet 2 bedroom for 4 adults. When we arrived at 15h30 we were taken to a room with 2 double beds(No one queried this at the time) Not sure as my mom booked chalet for us.
At 20h30 at night they came to tell us we in the wrong type of room and we have to pay more and change rooms.
Firstly, why not say something at check in so we could have sorted it out than. Not at this time of night.
We showed them the request of booking, the type of room and the amount we paid. They were not interested.
They made us feel as if we were trying to sneak people in.
Will never stay there again or recommend them. They need to understand customer service first.
The chalets look a little unimaginative aesthetically. Needs a proper rethink. The pub/bar area is too sterile and would really need some decore investment. The wood and lighting should be old school dark to give it country atmosphere.
Wayne
Stayed 2 nights in Oct 2022
10/10 Excellent
M
21 May 2022
M
Stayed 1 night in May 2022
8/10 Good
Damien
Travelled with family
21 Mar 2022
Liked: Staff & service
Disliked: Property conditions & facilities
Restaurant for dinner was disappointing as they only had 3 mains to choose from
My family and I enjoyed our time at this resort. The food was well served and delicious and fresh. The staff were friendly and helpful. We loved the location very central to all the local spots. My daughter enjoyed the pool and putt. We will be back.
Sam
Stayed 3 nights in Apr 2021
6/10 Okay
Elize
Travelled with group
22 Feb 2021
Liked: Staff & service
Disliked: Property conditions & facilities
comfortable
We had a few issues, that reception could solve when asked. The unit had a very nice view over a dam, that was a plus.
Although we did not use any of it, the kids activities looked good.
Elize
Stayed 2 nights in Feb 2021
8/10 Good
Kay
Travelled with family
13 Jan 2020
Liked: Cleanliness, staff & service
Family Value
The Gooderson motto is 'Good value. Good fun.' I feel they achieve on the good value part at Monks Cowl (except their drinks prices at the bar), breakfast and dinner buffets were quite good. However 'Fun' comes at a price, whereas other resorts have free activities or they cost much less. Wi-Fi didn't seem to work during our stay. It is obvious that the resort has had some renovation but a few areas are a bit shabby. The linen and pillows on the beds had seen better days. I would still recommend it as a good value stay.
Beautiful, peaceful and quiet environment. Comfortable rooms. Good and qualified staff. We booked a family room with breakfast and dinner included, but at the hotel children were not included for dinner, which was confusing. The children's playgrounds need an upgrade. Wear and tear are visible.
Disappointing stay , basic toiletries and towels had to be requested .
We asked for extra bath towels , as only one was supplied.
No bbq braai facilities for hotel guests , we had to drive to a nearby resort to utilize their facilities .
Major problem of ants in the room.
Lovely resort in the heart of Central Drakensberg Mountains. Stunning scenery all around. Very friendly and attentive staff at check in, restaurant and the spa.
Wonderful couples massage was divine