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Upper House

2.5 star property

Photo gallery for Upper House

Premium House | Terrace/patio
Premium House
45-inch flat-screen TV with cable channels
45-inch flat-screen TV with cable channels
Deluxe Room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View map
7-76 Cl. 37, Cartagena, Bolívar, 130001
  • Clock Tower
    ‪5 min walk‬
  • Walls of Cartagena
    ‪5 min walk‬
  • Cartagena de Indias Convention Center
    ‪8 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪7 min drive‬

Room options

View all photos for Premium Room, Balcony, Courtyard View

Premium Room, Balcony, Courtyard View

Premium Room, Balcony, Courtyard View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium House

Premium House

Premium House

  • 700 sq m
  • 9 bedrooms
  • Sleeps 18
  • 9 King Beds

View all photos for Junior Room, Balcony, Courtyard View

Premium bedding, in-room safe, free WiFi, bed sheets

Junior Room, Balcony, Courtyard View

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cartagena

A stay at Upper House places you in the heart of Cartagena, within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center. .This hotel is 1.9 mi (3 km) from Bocagrande Beach and 0.1 mi (0.1 km) from Fernandez Madrid Park.

What's nearby

  • Clock Tower - 5 min walk - 0.4 km
  • Walls of Cartagena - 5 min walk - 0.4 km
  • Cartagena de Indias Convention Center - 8 min walk - 0.7 km
  • San Felipe de Barajas Castle - 14 min walk - 1.2 km
  • Bocagrande Beach - 3 min drive - 2.1 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 14 min drive

Restaurants

  • ‪Pezetarian - ‬2 min walk
  • ‪Restaurante La Mulata - ‬1 min walk
  • ‪Townhouse Rooftop - ‬1 min walk
  • ‪Restaurante Carmen - ‬2 min walk
  • ‪Mistura - ‬1 min walk

About this property

Upper House

Hotel with 2 outdoor swimming pools, a short walk to Clock Tower
Upper House offers 9 accommodations with safes and bathrobes. Beds feature premium bedding. 45-inch flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Stay in one of 9 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, hair dryers, and bathrobes. Conveniences include safes, and housekeeping is provided daily.
Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless internet access.
A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
The front desk is staffed during limited hours.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 99135

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Upper House Hotel
Upper House Cartagena
Upper House Hotel Cartagena

Reviews

Upper House Reviews

9.4

Exceptional

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 31 out of 42 reviews
Rating 8 - Good. 7 out of 42 reviews
Rating 6 - Okay. 4 out of 42 reviews
Rating 4 - Poor. 0 out of 42 reviews
Rating 2 - Terrible. 0 out of 42 reviews

Reviews

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptional and the bed is beyond comfortable.
Stayed 2 nights in Jun 2025

10/10 Excellent

Awilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 2 nights in Apr 2025

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, the administrator Angel went out of his way to make us feel comfortable. Carmen prepared a lovely breakfast. My only disappointment was that I reserved a deluxe room with a king size bed and upon arrival was given a small room with a queen bed. I had to sleep in the small room the first night. The following day I found out that their was a suit available with a king size bed and I was not offered it the first night. They preferred compromising my comfort instead of having a happy guest. Most unfortunate.

10/10 Excellent

Alfonso

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar para pasar unos días

El personal fue genial. Nos ayudaron con todas nuestras inquietudes y siempre hicieron todo lo posible por hacernos sentir como en casa. La piscina y el area de la terraza si estaba un poco descuidada. Las habitaciones están un poco pequeñas pero el resto el hotel es un lujo. El desayuno fue de lo mejor.
Stayed 3 nights in Mar 2025

10/10 Excellent

josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area and the staff was amazing
Stayed 3 nights in Mar 2025

10/10 Excellent

aaron

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

6/10 Okay

Robert

Liked: Staff & service
Bad breakfast. Door knob to my room was super loose. Shower was dirty
Stayed 5 nights in Mar 2025

8/10 Good

Jezreel Gaius, Lake Elsinore

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hard to find on the street. No signage. It’s Nice. Clean. Great bed and sheets. Love the L’Occitane toiletries. TV did not work. Breakfast was just basic toast and egg. Pool on rooftop was dirty and swarmed with birds using it as their pool. If you’re coming back to Upper House after a night of partying, it’s hard to enter the place, they don’t wake up to open the door right away. Nice and helpful staff.
Stayed 2 nights in Mar 2025

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms, great shower and water pressure. Walls a bit thin, noisy but good value at price
Stayed 4 nights in Feb 2025

10/10 Excellent

Agatha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Mojdeh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 4 nights in Jan 2025

10/10 Excellent

Bibiana

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good just need Check the rooms smells like old place all my dress smells like a old house and humedity
Stayed 2 nights in Jan 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Boutique hotel right in the heart of the walled City. Staff were wonderful, always smiling and nothing was too much trouble. While some were more fluent in English than others communication was never an issue, and their English was alway a great deal better than my Spanish. We particularly enjoyed the breakfast, it wasn't a large buffet but an option of a North American or Colombian option. Always served with fresh fruit and a large glass of fresh squeezed Orange juice. Breakfast was always served around a large communal dining table. It gave an opportunity to interact with other guests. This was nice and intimate given the small number of rooms in the hotel. We enjoyed our week and would not hesitate to return to the Upper House.
Stayed 7 nights in Jan 2025

10/10 Excellent

Leida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Everything was great. Location, clean and service.
Stayed 2 nights in Jan 2025

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
It's a gem in the walled city, walkable to all attractions and activities, yet in a very quiet setting. Rooftop swimming pool with jacuzzi and sunbathing area was excellent.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible stay, location, staff etc

A really lovely stay here. The rooftop pool is wonderful and private away from the rooms. There’s no time restriction on when you can be there so it’s lovely to have a night swim if you like or early morning swim. Location is INCREDIBLE and so perfect for getting everywhere. It’s an intimate yet lovely vibe, with breakfast included being the best arepas we have had on our trip. The staff were like friends- letting us watch how to make arepas with the chef and talking us through how to have them in traditional ways. Overall such a good stay and a huge highlight. Thank you!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute lage
Stayed 5 nights in Feb 2025

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nuevo bien ubicado en centro histórico
Stayed 2 nights in Apr 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar para descansar

Lugar comodo para descansar en Cartagena. Habitación justa para una pareja.
Stayed 2 nights in Feb 2025

8/10 Good

ANTONIO

Liked: Staff & service
Disliked: Room comfort

Opinion excelente atencion pero falta mobiliario

Hotel muy bien ubicado dentro de la muralla de la ciudad de Cartagena, muy buena atencion de parte de los encargados, limpio en su estado general. Las habitaciones son pequeñas, dos personas con dos maletas y dos carry on no podiamos abrir. No hay espacio para guardar la ropa, no hay ninguna silla en la habitacion, hay una pared en el cuarto y en el baño que se cae la caliza. La caja de seguridad no esta asegurada a ningun lado, el desayuno es básico, buena fruta, cafe y huevo frito o revuelto con arepa o pan tostado (en terminos generales bien pero no hay variedad si te quedas varios dias) No me volveria a quedar alla, vi muchas otras opciones mejores.
Stayed 3 nights in Apr 2025

10/10 Excellent

Juan Camilo

Liked: Property conditions & facilities, room comfort

Estadia y comodidad a la orden del día.

La casa esta genial, limpia ordenada y muy bonita, estuvimos 3 días, lo unico que falto fue hacer limpieza 1 de los 3 días como minimo. no hicieron aseo adentro de la habitación en ningun momento. de resto todo genial.
Stayed 3 nights in Apr 2025

10/10 Excellent

Geir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy small hotel with roof terrace and swimming pool. Clean and pleasant staff. Perfect location in the old town. Good breakfast.
Stayed 2 nights in Mar 2025

10/10 Excellent

Juan

Stayed 2 nights in Feb 2025