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Hotel Fenix Beach Cartagena

4.0 star property

Photo gallery for Hotel Fenix Beach Cartagena

On the beach, white sand, beach cabanas, sun-loungers
Creator video - submitted by Annie’s Shop
Luxury Villa | View from room
Reception
Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Bolivar, 130018
  • Place, Playa de Punta Arena
    ‪1 min walk‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.2 out of 10
Wonderful
(32 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Queen Bed

View all photos for Superior Bungalow

Superior Bungalow

Superior Bungalow

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Luxury Villa

Luxury Villa | View from room

Luxury Villa

8.8 out of 10
Excellent
(3 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Casa Deluxe - Casa Playa

Casa Deluxe - Casa Playa | Terrace/patio

Casa Deluxe - Casa Playa

  • Ocean view
  • 140 sq m
  • 4 bedrooms
  • Sleeps 9
  • 3 King Beds, 1 Single Bunk Bed, 1 Queen Bed and 1 Single Bed

View all photos for Family Villa

Family Villa

Family Villa

  • 120 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 4 Single Sofa Beds

View all photos for Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Bungalow

Standard Bungalow

Standard Bungalow

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Bed

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About the area

Cartagena

When you stay at Hotel Fenix Beach Cartagena in Cartagena, you'll be on the beach and within the vicinity of Bocagrande Beach and Port of Cartagena. .This beach hotel is within the vicinity of San Fernando Fort and Cartagena de Indias Convention Center.

What's nearby

  • Playa de Punta Arena - 1 min walk - 0.0 km

Restaurants

  • Society Bar At Hilton
  • Charlie’s Coffee
  • Las Chivas
  • La dulceria
  • Marketing

About this property

Hotel Fenix Beach Cartagena

Hotel Fenix Beach Cartagena offers 16 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels and Netflix.

Bathrooms include showers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and massages.
Make yourself at home in one of the 16 individually furnished guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers. Conveniences include safes and blackout drapes/curtains, and housekeeping is provided daily.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Satisfy your appetite at the hotel's beachfront bar/lounge, which features an ocean view. Mingle with other guests at the complimentary reception, held daily. Relax with your favorite drink at the beach bar or the poolside bar. A complimentary full breakfast is served daily from 8 AM to 10 AM.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
A complimentary full breakfast is served each morning between 8 AM and 10 AM. A complimentary manager's reception is offered each day.
Onsite venue - This beachfront bar specializes in local cuisine and serves breakfast, lunch, dinner, and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Boat tours
  • Ecotours
  • Kayaking
  • Library
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 2 floors
  • 7 buildings
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 90000 per pet, per night

Service animals are welcome, and are exempt from fees

2 total pets

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: COP 6000 per person, per night
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 60000 (up to 4 years old)
  • Pet fee: COP 90000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
There is limited hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Playa Vista Tierra Bomba Island

Fenix Cartagena Cartagena

Hotel Fenix Beach Cartagena Hotel

Hotel Fenix Beach Cartagena Cartagena

Hotel Fenix Beach Cartagena Hotel Cartagena

Hotel Fenix Beach Cartagena Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 434 out of 653 reviews
Rating 8 - Good. 120 out of 653 reviews
Rating 6 - Okay. 44 out of 653 reviews
Rating 4 - Poor. 21 out of 653 reviews
Rating 2 - Terrible. 34 out of 653 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Natalia

Stayed 2 nights in Jan 2026

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Todo el personal muy amable y atentos especialmente Lida. simpre al pendiente de nosotros.
Stayed 3 nights in Jan 2026

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities
El lugar es muy tranquilo acogedor el staff es increíble y la comida es súper deliciosa
Stayed 1 night in Jan 2026

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ni casas cerezas
Stayed 1 night in Jan 2026

10/10 Excellent

Paola, Jamaica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very relaxing hotel … New Year’s party was amazing
Stayed 2 nights in Dec 2025

8/10 Good

Paola, Jamaica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beach service was amazing.
Stayed 1 night in Jan 2026

6/10 Okay

Itai

Stayed 2 nights in Jan 2026

8/10 Good

Troy

Stayed 1 night in Dec 2025

10/10 Excellent

Hernandez Castellar

Liked: Cleanliness, amenities, property conditions & facilities
Everthing it was beautiful
Stayed 1 night in Dec 2025

2/10 Terrible

Martine

Disliked: Cleanliness, property conditions & facilities
I think Fenix Beach has potential to be a great hotel but it needs serious upgrades. The room we got is not exactly what was advertised and neither was the entire experience. When I booked the reservation, no one at the hotel indicated that we needed to coordinate our own transportation to get on the island. We were there for Christmas and when we arrived we were told that we needed to order Christmas dinner specifically otherwise we would not have access to food for the rest of the evening. The rooms are dilapidated at best and our mosquito net was ripped. The guy at the front desk was asleep when when we went to ask him a question. There’s no way to contact reception unless you leave your room and walk all the way to them. Don’t get me started with the dogs and cats. I mean I like pets but it seemed a bit odd to see dogs and cats roaming around and sitting on countertops. What if I had an allergy? The showers were disgusting and I actually was scared to shower in them or even use the bathroom.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was gorgeous. The grounds were kept clean. Lots of beds on the beach, available all day.
Stayed 3 nights in Dec 2025

8/10 Good

Juan Fabrizzio

Stayed 2 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encantador lugar
Stayed 1 night in Dec 2025

8/10 Good

Leigh

Travelled with partner
Liked: Cleanliness
Beach front seats were well done. Evening was relaxed with DJ. Rooms were nice & spacious.
Stayed 1 night in Dec 2025

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

karol

Liked: Cleanliness, amenities, property conditions & facilities
Un paraíso!! La atención del personal 10/10.
Stayed 1 night in Nov 2025

10/10 Excellent

paola

Liked: Cleanliness, staff & service, amenities
I loved my stay and the staff was very attentive
Stayed 1 night in Nov 2025

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We were never able to check in because we never received the check in email or ever heard back from them after multiple messages and phone calls on how to get to the boat. We arrived in cartegena with no help from them at all. I’m extremely upset and it is all completely unacceptable!
Stayed 1 night in Nov 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities
La villa es espectacular, tiene todo lo necesario para pasar un fin de semana de descanso, impecable la limpieza y la atención del personal, siempre pendientes de todo!
Stayed 2 nights in Nov 2025

8/10 Good

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good place
Stayed 1 night in Nov 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view was amazing and the food options were delicious.
Stayed 1 night in Oct 2025

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and made it a great experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025