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Hotel Fenix Beach Cartagena

4.0 star property

Photo gallery for Hotel Fenix Beach Cartagena

On the beach, white sand, beach cabanas, sun-loungers
Family Bungalow, 2 Bedrooms | Terrace/patio
Family Villa | Living area
Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | Living area
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast included
  • Spa

Explore the area

View map
Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Bolivar, 130018
  • Place, Bocagrande Beach
  • Place, Clock Tower
  • Place, Cartagena de Indias Convention Center
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.2 out of 10
Wonderful
(32 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Superior Bungalow

Superior Bungalow

Superior Bungalow

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Villa

Luxury Villa | View from room

Luxury Villa

8.8 out of 10
Excellent
(3 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Casa Deluxe - Casa Playa

Casa Deluxe - Casa Playa | Terrace/patio

Casa Deluxe - Casa Playa

  • 140 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 9
  • 3 King Beds, 1 Twin Bunk Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Family Villa

Family Villa

Family Villa

  • 120 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 4 Twin Sofa Beds

View all photos for Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

10.0 out of 10
Exceptional
(2 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Bungalow

Standard Bungalow

Standard Bungalow

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

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Hotel Dann Cartagena
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  • Free WiFi
4.5 out of 5, Wonderful, 1,330 reviews
The price is AU$185
27 Oct - 28 Oct
Hotel Dann Cartagena

About the area

Cartagena

With a stay at Hotel Fenix Beach Cartagena in Cartagena, you'll be 3.3 mi (5.3 km) from San Fernando Fort and 6.8 mi (11 km) from Bocagrande Beach. .This beach hotel is within the vicinity of Port of Cartagena and Cartagena de Indias Convention Center.

What's nearby

  • Playa de Punta Arena - 2 min walk - 0.2 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 29 min drive

Restaurants

  • Society Bar At Hilton
  • Marketing
  • Las Chivas
  • Julia's Food
  • Charlie’s Coffee

About this property

Hotel Fenix Beach Cartagena

Beachfront, with spa services
Hotel Fenix Beach Cartagena offers 16 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels and Netflix.

Bathrooms include showers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and massages.
Make yourself at home in one of the 16 individually furnished guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers. Conveniences include safes and blackout drapes/curtains, and housekeeping is provided daily.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Satisfy your appetite at the hotel's beachfront bar/lounge, which features an ocean view. Mingle with other guests at the complimentary reception, held daily. Relax with your favorite drink at the beach bar or the poolside bar. A complimentary full breakfast is served daily from 8 AM to 10 AM.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
A complimentary full breakfast is served each morning between 8 AM and 10 AM. A complimentary manager's reception is offered each day.
Onsite venue - This beachfront bar specializes in local cuisine and serves breakfast, lunch, dinner, and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Boat tours
  • Ecotours
  • Kayaking
  • Library
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 2 floors
  • 7 buildings
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 90000 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: COP 6000 per person, per night
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 60000 (up to 4 years old)
  • Pet fee: COP 90000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
There is limited hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Playa Vista Tierra Bomba Island
Fenix Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel
Hotel Fenix Beach Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel Cartagena

Hotel Fenix Beach Cartagena Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 395 out of 587 reviews
Rating 8 - Good. 107 out of 587 reviews
Rating 6 - Okay. 37 out of 587 reviews
Rating 4 - Poor. 18 out of 587 reviews
Rating 2 - Terrible. 30 out of 587 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Yazmin

Travelled with partner
Need better customer service
Stayed 8 nights in Jul 2025

10/10 Excellent

sandra

Stayed 2 nights in Jul 2025

6/10 Okay

Ana

Travelled with partner
We booked a private transportation through customer service to go to Cartagena at 8:00 am. When we we're checking out, the receptionist wasn't aware of this service, and we departed 50 min after the time expected. We ended up missing a booked transportation we had scheduled at 9:00 am, and had to pay extra money plus the private service we already payed. This is unfortunate that due to the lack of comunnication, we had to go though all this.
Stayed 1 night in Jun 2025

6/10 Okay

Juan

Travelled with family
Liked: Cleanliness
Nice little get away from the city at a cheaper price than Rosario Islands. Not much to do other than the beach and pool
Stayed 1 night in May 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are the best part. The beach is rocky and a boat is required to leave the property.
Stayed 4 nights in Jun 2025

6/10 Okay

Oscar, Lake Zurich

Travelled with family
Limited dining options. Inconsistent service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jessica

Beaut
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Luis

Stayed 1 night in Jun 2025

10/10 Excellent

ANGIE VIVIANA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2025

4/10 Poor

Sagit

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
THERE ARE NO HOT WATER AT THIS HOTEL! Rooms do not have basic amenities such as, Iron, blow dryer, and no hot water at all of the hotel! so yes, you will need to shower with cold water! This hotel doesn't look as nice as in the pictures and it is definitely not a 4 starts Hotel as rated by Expedia! If you are looking for a nice hotel, it is not the place, it more for a low budget travel.
Stayed 4 nights in Jun 2025

10/10 Excellent

Venus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es Super maravilloso, las amenidades del hotel son súper lindas la comida deliciosa, las chicas del Spa que tiene el hotel son Super amables las actividades que se realizan como las clases de baile, los fines de semana nos encantó mucho disfrute de la fogata, el servicio es impecable recepción es maravilloso todo su personal, la verdad me sentí muy muy querida, muy feliz con mis vacaciones. Volveré pronto
Stayed 1 night in Jun 2025

10/10 Excellent

Canct

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mi mejor descanso

El lugar es genial, tiene muy buen ambiente, el personal es totalmente amigable y serviciales
Stayed 1 night in Jun 2025

2/10 Terrible

Tat

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property was unorganized and on a remote island where we had to pay cash to a local boater to take across the Atlantic ocean to get too. I understood there was a storm beforehand but that doesnt excuse the fact that we had no running water. I could've been okay with no hot water temporarily but no water equals rough times. We luckily had a private pool and used this for water in the toilet for both my wife and myselfs bathroom sessions to be able to flush the toilet. No fun! There also were many dogs on the island in which is not a problem if there were a just a few and taken care of. But there was feces in the sand throughout the property and unfortunately at night you cant see it. So on top of no water, feces on my shoe and the mosquito fiasco we were not happy.
Stayed 2 nights in Jun 2025

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Mis padres disfrutaron mucho de su estadía en el hotel! Todo estaba muy limpio, las vistas eran buenas, la comida del resturante del hotel y las personas del staff muy amables.
Stayed 2 nights in May 2025

10/10 Excellent

Tristan

The staff have been incredible and so great!
Stayed 1 night in May 2025

10/10 Excellent

lusia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La. Comida es deliciosaaa y los rituales te conectan contigo mismo
Stayed 1 night in May 2025

10/10 Excellent

luna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El ligar es muy bonito y tranquilo, el dtsff es muy smable y atento.
Stayed 1 night in May 2025

2/10 Terrible

Danis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No agua caliente , mosquitos no caja fuerte la piscina con Moo y le faltan azulejos y las habitaciones deprimentes las toallas para nada con iguiene y ni si quiera te las cambiaban a diario y lo q está en la aplicación para nada es lo q está en vivo y en directo yo le doy un 0 de 100 para mi una esperiencia terrible avían más perros que personas no te dejaban comer ni almorzar .
Stayed 2 nights in May 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo fue maravilloso, la atención fue estupenda, hay muchos animalitos y la labor que hacen con ellos es de admirar... Volvería mil veces si pudiera
Stayed 1 night in May 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Jose Enrique Rangel

Travelled with partner
Liked: Staff & service
The property needs more attention by the owner. The staff that work over there vey kind people, I would like to also tell you guys that if you go over there, Jackson, Jesus, Carlos, ibama and Lilli they are amaizing humans be. If you can stay at the island the whole trip would be better. I’m telling you this cause at Cartagena specifically in gestameni we got scam by the people over there. Do not go to Cartagena stay at the island. You can trust the people at the island. La propiedad necesita más atención por parte del dueño. El personal es muy amable. También quiero decirles que si van allí, Jackson, Jesús, Carlos, Ibama y Lilli son personas increíbles. Si pudieran quedarse en la isla, el viaje sería mucho mejor. Les digo esto por que en Cartagena, específicamente en gestameni, nos estafaron. No vayan a Cartagena, quédense en la isla. Pueden confiar en la gente de la isla.
Stayed 6 nights in May 2025

10/10 Excellent

bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025