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Charleston Santa Teresa Cartagena

5.0 star property

Photo gallery for Charleston Santa Teresa Cartagena

Free daily buffet breakfast
Property video
Reception
Sun deck
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001
  • Place, Walls of Cartagena
    ‪1 min walk‬
  • Place, Clock Tower
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪14 min drive‬

Room options

View all photos for Grand Suite

Grand Suite

Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, Courtyard View

Classic Room, Courtyard View

Classic Room, Courtyard View

9.0 out of 10
Wonderful
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, 2 Queen Beds

Superior Double Room, 2 Queen Beds

Superior Double Room, 2 Queen Beds

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Room, Balcony

Premium Room, Balcony

Premium Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room

Premier Room

Premier Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Romantic Suite

Romantic Suite

Romantic Suite

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite

Master Suite

Master Suite

  • Sea view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Courtyard View

Suite, Courtyard View

Suite, Courtyard View

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, Sea View

Classic Room, Sea View

Classic Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cartagena

Located in Cartagena (Cartagena Walled City), Charleston Santa Teresa Cartagena is within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center. .This luxury hotel is 1.1 mi (1.8 km) from Bocagrande Beach and 0.1 mi (0.1 km) from Palace of the Inquisition Cartagena Historical Museum.

What's nearby

  • Walls of Cartagena - 1 min walk - 0.1 km
  • Bolivar Square - 3 min walk - 0.3 km
  • San Pedro Claver Church and Convent - 3 min walk - 0.3 km
  • Clock Tower - 5 min walk - 0.4 km
  • Cartagena de Indias Convention Center - 6 min walk - 0.6 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive

Restaurants

  • ‪El Baluarte San Francisco - ‬6 min walk
  • ‪Casa Pura - ‬2 min walk
  • ‪La Vitrola - ‬3 min walk
  • ‪Nia Bakery Coffee Shop & Cocktails - ‬3 min walk
  • ‪EL BARÓN - Café & Liquor Bar - ‬3 min walk

About this property

Charleston Santa Teresa Cartagena

Charleston Santa Teresa Cartagena offers 87 accommodations with iPads and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 87 individually decorated guestrooms, featuring iPads and minibars. Your bed comes with down comforters and Frette Italian sheets. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and shopping on site.
Grab a bite at La Terraza, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Cartagena? This hotel has 2626 square feet (244 square meters) of space consisting of a conference center and 3 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:30 AM.
Charleston Santa Teresa Cartagena has 3 restaurants serving breakfast, lunch, and dinner.
La Terraza - This restaurant is located by the pool and specializes in local and international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
Harry`s Cartagena - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Plaza Santa Teresa - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Harry`s Cartagena
  • La Terraza
  • Plaza Santa Teresa

Things to do

  • Bicycle tours
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (2,626 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels
  • IPad

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 19 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 7:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Cartagena Charleston Santa Teresa
Charleston Santa Teresa Cartagena
Charleston Santa Teresa Cartagena Hotel
Santa Teresa Cartagena Charleston
Charleston Hotel Cartagena
Hotel Santa Teresa Cartagena
Santa Teresa Cartagena
Charleston Santa Teresa Hotel
Charleston Santa Teresa
Charleston Santa Teresa Cartagena Hotel
Charleston Santa Teresa Cartagena Cartagena
Charleston Santa Teresa Cartagena Hotel Cartagena

Charleston Santa Teresa Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 627 out of 817 reviews
Rating 8 - Good. 124 out of 817 reviews
Rating 6 - Okay. 33 out of 817 reviews
Rating 4 - Poor. 14 out of 817 reviews
Rating 2 - Terrible. 19 out of 817 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Great staff, perfect location, good restaurant.
Stayed 7 nights in Nov 2025

10/10 Excellent

helmut

Stayed 3 nights in Nov 2025

10/10 Excellent

RAFAEL DOBRZYNSKI, ATLANTA

Liked: Cleanliness, amenities, property conditions & facilities
Great room, everything great so far
Stayed 1 night in Dec 2025

2/10 Terrible

Jesse

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Extremely Disappointing Stay – No Water, No Warning, No Solutions I would not recommend this hotel based on our recent experience. When we returned from dinner the night before our flight, we were unexpectedly told we had to be moved to another room due to a scheduled city water maintenance. We were transferred to a lower-category room that was supposedly going to have running water, yet we were never informed of any of this at check-in. Had we known, we would have absolutely chosen to stay elsewhere. The next morning, we woke up to no running water at all—no shower, no sink, not even water to use the toilet. This was extremely stressful given that we were only there for one night and had an early flight to catch. To make matters worse, the “alternative” room we were moved to did not have water either. We eventually had to shower somewhere else just to make our flight. At no point did the hotel offer a proper solution, compensation, or even a refund for the difference in room categories. For a situation this disruptive, the hotel’s response was completely inadequate. Basic necessities like water should never be treated lightly, and guests deserve transparency so they can make informed decisions. Unfortunately, this property failed on all fronts. I will not be returning.
Stayed 1 night in Dec 2025

8/10 Good

gerald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were great and the facility is really good. The pool has algae that needs to be dealt with. The breakfast was exceptional and the staff very attentive. My only beef was that we arrived early and let them know we had a 3:30AM flight departure and wondered if we could have the breakfast on our arrival day in lieu of not having the breakfast on a departure day. We really were not asking for anything extra..... Not even a consideration on their part- I got a flat out NO. Not 5 star customer relations in my view....
Stayed 2 nights in Dec 2025

10/10 Excellent

Valentina

Stayed 4 nights in Nov 2025

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best service you could ask for.
Stayed 4 nights in Nov 2025

8/10 Good

GOURGEN

Travelled with family
Liked: Cleanliness
Room was too noisy and we couldn’t sleep in the night time plus staff need to speak more English because they don’t understand when you do ask something
Stayed 4 nights in Nov 2025

10/10 Excellent

Shailini

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amenities, service was excellent Clean and comfortable rooms
Stayed 5 nights in Nov 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed many times over the years in the Cartagena area. This hotel is my fav in the old town for two main reasons. On this trip four nights. The rooftop is the best in the old town. Spacious with sweeping views of the old town, the wall and the ocean, and Bocagrande. The rooftop pool is nice with plenty of seating — unlike most of the other hotels in the old town. The restaurant is Harry Sassoon, which is the Cartagena branch of one of the most famous restaurants in Bogota. The food is excellent. The service is generally good. I’ll definitely be back.
Stayed 4 nights in Nov 2025

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great service. This was my second time at the hotel and won’t be my last!
Stayed 1 night in Nov 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, food and amenities
Stayed 4 nights in Oct 2025

10/10 Excellent

Jose, coral Gables

Liked: Cleanliness, amenities, property conditions & facilities
All of the above
Stayed 3 nights in Oct 2025

10/10 Excellent

Jose, coral Gables

Liked: Cleanliness, amenities, property conditions & facilities
All of the above

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very friendly staff.
Stayed 5 nights in Oct 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De las tantas ocasiones que hemos venido a Cartagena y de los varios hoteles en los que nos hemos hospedado, Santa Teresa ha sido siempre el mejor. Vale la pena destacar el nivel del servicio y la comida/bar del hotel. La ubicación es inmejorable.
Stayed 2 nights in Oct 2025

10/10 Excellent

jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service
Stayed 5 nights in Oct 2025

10/10 Excellent

jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Stayed 5 nights in Oct 2025

10/10 Excellent

Jose Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2025

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

stella s

Stayed 4 nights in Oct 2025

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Consuelo

Travelled with partner
Liked: Amenities, property conditions & facilities
Clean rooms, excellent staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th best hotel in town!! Wouldnt change it for anything, the hotel itself, the staff, the food everything perfect 10/10
Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived, the experience was flawless. The staff were warm, professional, and went above and beyond to make me feel welcome. The room was spotless, beautifully designed, and offered every comfort I could need. I especially loved the attention to detail—from the quality of the linens to the thoughtful amenities. The food and service were exceptional, and the entire atmosphere felt calm, elegant, and relaxing. Every interaction—from check-in to checkout—was smooth and pleasant. I left feeling refreshed and truly cared for. Highly recommend this hotel to anyone looking for a luxurious, seamless experience. I’ll definitely be returning!
Stayed 2 nights in Oct 2025