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Occidental Tucancún All Inclusive

3.5 star property

Photo gallery for Occidental Tucancún All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Exterior
Indoor wedding
Double Room, Sea View
Children’s activities

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Luxury Avenue Shopping Mall
    ‪3 min walk‬
  • Place, Marlin Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Premium Room, Sea View (Level)

Premium Room, Sea View (Level)

Premium Room, Sea View (Level)

8.0 out of 10
Very good
(21 reviews)
  • Sea view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room

Double Room

Double Room

7.8 out of 10
Good
(143 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

8.2 out of 10
Very good
(131 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Suite, Oceanfront (Level)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Premium Suite, Oceanfront (Level)

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 129 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

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About the area

Cancun

With a stay at Occidental Tucancún All Inclusive in Cancun (Zona Hotelera), you'll be steps from Luxury Avenue Shopping Mall and 5 minutes by foot from Marlin Beach. .This all-inclusive property is 0.7 mi (1.1 km) from La Isla Shopping Mall and 1.8 mi (2.8 km) from Aquaworld.

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.1 km
  • Luxury Avenue Shopping Mall - 3 min walk - 0.3 km
  • Marlin Beach - 3 min walk - 0.3 km
  • Hotel Zone Beaches - 3 min walk - 0.3 km
  • La Isla Shopping Mall - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪La Veranda - ‬8 min walk
  • ‪El Fish Fritanga - ‬7 min walk
  • ‪Hacienda Sisal - ‬5 min walk
  • ‪Club Bistro - ‬7 min walk
  • ‪Ilios Restaurant - ‬9 min walk

About this property

Occidental Tucancún All Inclusive

Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and safes. LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 339 air-conditioned rooms featuring free minibar items and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a health club, and an outdoor tennis court. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Mexican cuisine at México Lindo, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 2 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required.
El Mirador - Onsite buffet restaurant. Open daily.
La Claraboya - This restaurant specializes in seafood. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mirador
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.82 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Barcelo Tucancun Beach
Occidental Tucancún All Inclusive Cancun
Tucancun Beach All Inclusive
Tucancun Beach Barcelo
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Barcelo Tucancun Beach Resort
Cancun Barcelo
Tucancun Hotel
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun

Occidental Tucancún All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 525 out of 1336 reviews
Rating 8 - Good. 334 out of 1336 reviews
Rating 6 - Okay. 260 out of 1336 reviews
Rating 4 - Poor. 114 out of 1336 reviews
Rating 2 - Terrible. 103 out of 1336 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Emad

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service, food and amenities
Stayed 3 nights in Dec 2025

8/10 Good

Neva Milenka Crespo

Stayed 6 nights in Dec 2025

10/10 Excellent

eunice

The members of the staff were courteous.
Stayed 4 nights in Dec 2025

10/10 Excellent

Emad

Thank you
Stayed 3 nights in Dec 2025

6/10 Okay

Victoria

Travelled with family
Liked: Amenities
We arrived around 9-10pm and got to our room. It smelled strongly of mildew and bleach. We immediately went back to the desk to request a new room or pay for an upgrade. With no manager the attendant couldn’t help us and asked we come back the next day. We moved rooms the next day which was an improvement and dealt with the faint smell, though the hallway then took over. The service was good overall. The buffet was so-so daily and they did have specials on Christmas Eve and Christmas Day, which was very nice and thoughtful. With that being said, the order in which you wait for a table was AWFUL. Every time. People did not want to stand in line and wait their turn, often hovering over the attendant. Checking in and being issued a ticket to be called would’ve helped everyone involved. Additionally, the breakfast was a mess almost always with the omelette skillet in the center clogging up the rest of the trays. The pools were nice and the daily activities were fun and greatly appreciated. Love they keep us involved. They even gave kids presents in Christmas Day. However, there was little attention paid to the seating around the pools and beach, chairs often ended up in disarray. Guests put up their own umbrellas, which resulted in one even falling over onto me. Overall, older place though I did notice repairs and upkeep of individual rooms.
Stayed 10 nights in Dec 2025

2/10 Terrible

KATHLEEN

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The buffet was the smallest I had ever seen. You would wait in line outside the door for an hour or so and then when you got inside you could wait another hour in the buffet line. Terrible food. Mexican restaurant didn’t even serve Mexican food. They gave you a choice of two different dishes and neither were Mexican. Worst food I had ever eaten in a hotel. The towels in our room were blood stained. Horrible experience and will never return to this hotel ever again
Stayed 4 nights in Dec 2025

2/10 Terrible

Vilma

Liked: Cleanliness, amenities, property conditions & facilities
Check in was at 3 pm and we didn’t get our room until 5:30pm
Stayed 1 night in Dec 2025

6/10 Okay

Kamaljit

Travelled with family
Disliked: Amenities
Cockroach found in the room. Staff is okay. No veggie options. I would not go back to this place in future.
Stayed 6 nights in Dec 2025

6/10 Okay

weichen

Liked: Cleanliness
buffet food choices are limited and no change in 6 days. Dinner options are limited
Stayed 6 nights in Dec 2025

6/10 Okay

Stephanie Dawn

Stayed 5 nights in Dec 2025

6/10 Okay

Robert

Disliked: Property conditions & facilities
Place needs updating, all the juices tasted bad, many of the sodas were 2nd hand.
Stayed 3 nights in Dec 2025

8/10 Good

Chris

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The moment I arrived for my initial vacation, I was trying to be sold for my next vacation. This completely turned me off and lowered my valuation of the experience. It was aggressive and pervasive and I lost the appeal of staying here again. I could tolerate the broken elevator, but the sales staff are too much.
Stayed 4 nights in Dec 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff: Jose our concierge Advisor was absolutely AMAZING! The entire staff was so warm and friendly! The resort was beautiful and very clean. I will definitely stay again when we return in April 2026. Thanks for an awesome 1st time experience in Cancun!!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Cassandra

4/10 Poor

Elona

Stayed 5 nights in Dec 2025

8/10 Good

Gwenna

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was good, staff was very kind, lots of food and drinks. Beautiful location on the beach.
Stayed 6 nights in Dec 2025

6/10 Okay

Sabina

Disliked: Cleanliness
Good
Stayed 6 nights in Nov 2025

8/10 Good

Grant, Saint John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing!! The public grounds and pools were well-kept. The meals and selection of food at the buffet were adequate - but service was always great. The pre-reserved dinner in the Mexican restaurant was terrific. Our Deluxe beachside 2-bedroom room needed a LOT of repairs and updating. Ceiling falling in over the kitchen area due to a water leak. Sliding glass doors to the terrace needed a lot of muscle to open. No air conditioning controls. Beds were comfortable though. All-in-all the experience was decent, but not deluxe (admittedly, the price somewhat reflected that as well).
Stayed 2 nights in Dec 2025

6/10 Okay

Elisabeth

Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and the food was surprisingly good - better than I had expected. The beach access was so convenient and no seaweed in November. If you're going to spend the entire day at the beach, you can rent a parasol.
Stayed 7 nights in Nov 2025

10/10 Excellent

Harwinder

Stayed 3 nights in Dec 2025

6/10 Okay

Ray, south euclid

Travelled with family
Liked: Property conditions & facilities
The location was great. The food was not the best. The rooms where dated and not good at all
Stayed 3 nights in Nov 2025

10/10 Excellent

Robinson

Stayed 2 nights in Dec 2025

10/10 Excellent

magdiel

Stayed 1 night in Dec 2025

8/10 Good

Max

Travelled with family
Liked: Cleanliness
It was decent ok to good.
Stayed 1 night in Nov 2025