4/10 Poor
Avis
Travelled with group
13 Nov 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I stayed at the Occidental Tucancún for five days, and overall, the experience left a lot to be desired.
Food: Needs improvement. The buffet food was consistently lukewarm and lacked flavor. Most dishes tasted old and under-seasoned. I highly recommend making reservations at the Mexican restaurant onsite—it’s the best option available. However, be prepared to line up early (around 7 a.m.) just to secure a spot. It’s unfortunate that you have to spend part of your vacation standing in line just to get a decent meal.
Room: Needs improvement. My friend’s first-floor room had roaches, and her balcony was taped off due to visible decay on the level above. In my room, there was no screen on the balcony door, which felt like a safety issue, especially for families with children. When I moved the wall mirror, the blow dryer fixture actually fell out of the wall! The hot water temperature also fluctuated drastically—from lukewarm to scalding in seconds. On top of that, my room key deactivated daily, requiring frequent trips to the front desk.
Service: The service was inconsistent. In the restaurants, there were only two servers handling the entire dining area, so drinks often went unfilled—we ended up getting our own several times. The timeshare staff were also very aggressive, which made it difficult to relax and enjoy the resort.
Spa: Excellent. The one bright spot of my stay. We booked massages, and they were fantastic—professional, relaxing, and worth every penny.
Avis
Stayed 5 nights in Nov 2025
