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Cancun Bay All Inclusive Hotel

3.5 star property

Photo gallery for Cancun Bay All Inclusive Hotel

Exterior
2 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, pool loungers
Master Suite 3 Bedrooms
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪3 min walk‬
  • Place, Las Perlas Beach
    ‪9 min walk‬
  • Place, Langosta Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.8 out of 10
Good
(72 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(28 reviews)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

8.0 out of 10
Very good
(32 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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About the area

Cancun

Located in Cancun (Zona Hotelera), Cancun Bay All Inclusive Hotel is within a 5-minute drive of Langosta Beach and Plaza Las Americas. .This beach hotel is 3.1 mi (5 km) from Tortuga Beach and 4.4 mi (7.1 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 9 min walk - 0.8 km
  • Escénica Tower - 11 min walk - 1.0 km
  • Langosta Beach - 2 min drive - 1.8 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Restaurant Dos Lunas - ‬12 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Las Hijas De La Tostada - ‬4 min walk

About this property

Cancun Bay All Inclusive Hotel

Family fun on the beach, with 2 outdoor pools, near Puerto Cancun Marina Town Center
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 132 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers.
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a fitness center. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy international cuisine at El Faisan, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This hotel has 1970 square feet (183 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Cancun Bay All Inclusive Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (74 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 531 out of 1313 reviews
Rating 8 - Good. 335 out of 1313 reviews
Rating 6 - Okay. 212 out of 1313 reviews
Rating 4 - Poor. 115 out of 1313 reviews
Rating 2 - Terrible. 120 out of 1313 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible accommodations, terrible service, the bed sheets were old, my bed had hair on it when I arrived. Toilet barely flushed. 100% do not recommend. Giving only 1 star because the buffet was nice other than that the food was also not good.
Stayed 1 night in Nov 2025

10/10 Excellent

Dhara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Diego from entertainment and the bartenders including Jordan, Marco and Osvaldo gave the best service. Cleanliness was perfect and top class location! Would definitely recommend and visit again soon!!!
Stayed 3 nights in Nov 2025

8/10 Good

Shahrzad, McLean

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I stayed at Cancún Bay Resort for five nights and really enjoyed my stay. The hotel is small but has everything you need — comfortable, cozy, and clean. The atmosphere feels peaceful and welcoming, perfect for relaxing after a day out. The food was tasty with a good variety every day. Overall, a lovely little place in Cancún that I’d definitely recommend!
Stayed 5 nights in Nov 2025

8/10 Good

Gayle

Front desk very friendly & helpful. Bartenders are the best! So friendly & personable. Very attentive!! Buffet staff not very friendly sometimes never even came to our table. Cleaning staff came everyday but sometimes did replace towels or toilet paper. Resort could definitely use some TLC!
Picture from our balcony
Wildlife on the pier
Relaxing i the hammocks
Morning sunrise
Stayed 6 nights in Oct 2025

6/10 Okay

Alejandro

Travelled with group
Liked: Cleanliness, staff & service
Staff was extremely good. 10/10. They treated us like kings. Rooms are out of a date but have good prices, could have better bathroom and toilet. The only bad thing is that there is no 24hrs bar, it closes at 11:00pm
Stayed 4 nights in Nov 2025

8/10 Good

Farzan

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good expect sometimes foods not good
Stayed 5 nights in Nov 2025

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean. The food in the Buffet was just ok.
Stayed 3 nights in Oct 2025

6/10 Okay

Cam Tu

Travelled with family
Liked: Cleanliness, property conditions & facilities
staying in this resort twice and everything is good. just hope they improve their food options. Same everytime.
Stayed 4 nights in Oct 2025

8/10 Good

Guojun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pools are next to restaurants and bars. The pool in the resort is more standard for swimming, the two shallow pools near the beach are for drink and play. Room is clean. Resort is on the north of the hotel zone and close to downtown (3km, 30-40 minutes walking distance). Buses stops are near by and is easy to go around zone and to the downtown. Money exchange is at southbound bus stop (cross the street) with reasonable rate (Hotel can also make exchange but the rate is only good for taking the bus - 1:16, $3 is good for two round trip bus fares. Downtown stores has better exchange rate, and airport is even better.). Food is so so if you are not stay in the hotel all the time. The restaurants are closed most of days in the week we were there except the buffet :-( Only Sushi is good at Japanese restaurant, then main course flavor is mixed Tai and Korean, not Japanese. The Italian restaurant only served with Pizza.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 4 nights in Oct 2025

10/10 Excellent

Brian Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view. Staff was wonderful
Stayed 4 nights in Oct 2025

10/10 Excellent

Tara Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our holiday was amazing. The staff were extremely friendly. Theroomsancommon area
Stayed 4 nights in Oct 2025

8/10 Good

Tiffany Nichole

Liked: Cleanliness, property conditions & facilities
Room was clean and the staff was great especially Sammy? the bar tender
Stayed 3 nights in Oct 2025

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
At the beach
Stayed 3 nights in Oct 2025

10/10 Excellent

Luisana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartenders were all awesome Seguí Osvaldo and Jordan my favorite
Stayed 2 nights in Oct 2025

10/10 Excellent

MARYAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the smell or the size of the room. But the hotel itself was great. I loved that there was an indoor pool and an outdoor pool
Stayed 4 nights in Oct 2025

2/10 Terrible

Chandrawatie

Stayed 4 nights in Oct 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
The staff was very friendly. The building is old, derelict, needs a lot of minor repairs. It was affordable and close to the ADO bus station, which is what I needed. I had a great time there.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nikolay Plamenov

Liked: Staff & service
Stayed 6 nights in Oct 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
This resort is small with less pizzazz compared to the fancier resorts. There’s only a few restaurant options and the buffet was small, but we enjoyed the selection available. The staff are friendly and work hard to make sure your stay is a pleasant one. The grounds are clean, pool overlooks the ocean and the drinks were good.
Stayed 4 nights in Oct 2025

10/10 Excellent

TI T, springfield

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 5 nights in Sep 2025

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the food and family atmosphere.
Stayed 6 nights in Oct 2025

10/10 Excellent

Juan, lakeland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

6/10 Okay

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely staff. Almost every rooms have a nice view.
Stayed 1 night in Oct 2025

6/10 Okay

Nuaan

Stayed 7 nights in Sep 2025