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Cancun Bay All Inclusive Hotel

3.5 star property

Photo gallery for Cancun Bay All Inclusive Hotel

Exterior
Master Suite 3 Bedrooms
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine
2 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪3 min walk‬
  • Place, Las Perlas Beach
    ‪9 min walk‬
  • Place, Langosta Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(75 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(28 reviews)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

8.0 out of 10
Very good
(32 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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About the area

Cancun

Located in Cancun (Zona Hotelera), Cancun Bay All Inclusive Hotel is within a 5-minute drive of Langosta Beach and Plaza Las Americas. .This beach hotel is 3.1 mi (5 km) from Tortuga Beach and 4.4 mi (7.1 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Las Perlas Beach - 9 min walk - 0.8 km
  • Escénica Tower - 11 min walk - 1.0 km
  • Langosta Beach - 2 min drive - 1.8 km
  • Puerto Cancun Marina Town Center - 3 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Restaurant Dos Lunas - ‬12 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Las Hijas De La Tostada - ‬4 min walk

About this property

Cancun Bay All Inclusive Hotel

Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 132 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers.
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a fitness center. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy international cuisine at El Faisan, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This hotel has 1970 square feet (183 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Cancun Bay All Inclusive Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (74 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.77 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 537 out of 1315 reviews
Rating 8 - Good. 332 out of 1315 reviews
Rating 6 - Okay. 215 out of 1315 reviews
Rating 4 - Poor. 113 out of 1315 reviews
Rating 2 - Terrible. 118 out of 1315 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

angie

Travelled with family
Liked: Cleanliness, amenities
Everything was great, with the exception of the food. The buffet was disappointing. Other than that, this place is excellent.
Stayed 4 nights in Dec 2025

6/10 Okay

Alexandru

Travelled with family
Liked: Cleanliness, staff & service
The resort had 2 main issues. (1) there was limited dining options... the main buffet had very limited selection of food & then dining. The reservation system for the select restaurant was not explained to us well. (2) The internet at hotel was horrible, 7MB download, and it only worked mostly inside our room...many common areas did not have working internet.
Stayed 7 nights in Dec 2025

6/10 Okay

Zaheda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Dec 2025

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness
Our room was not available, not surprised, they did however send us to an ocean view with only 1 bed, on the first night I fell because there was 3 steps down to bed and only took 2. Other than that the staff was very good. I wish the food was better at the Japanese restaurant. The service was aweful. The worse night we had there. All in all the main restaurant was the best and along with help they have it made our trip tolerable. Paty, main dining room and Ramon, italian were two highlights. The Italian was the best food we had along with omelattes daily and lots of fruit. The young lady with her new pup named Luna was very kind and helpful also at the front desk. I wish they had better wifi though, I also found out after getting there that my phone wouldn't work, even though I called and changed my plan to allow. The phone didn't work in our room and the desk man called the ride service to find out the pickup time for our trip to the airport. They keep everything very clean and the bar service was excellent!
Stayed 7 nights in Dec 2025

4/10 Poor

Danyelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beds were very hard. Times were restricted. Difficult to get restaurant reservations. We will not be returning. This place could be really nice with some TLC. No couch in the common area. No decorations through out. Shower head had to be replaced due to excessive buildup. Yeah not worth the price.
Stayed 8 nights in Dec 2025

8/10 Good

Wei

Travelled with family
Liked: Cleanliness, amenities
Check in is smooth, beach is clean, food could be a little better
Stayed 3 nights in Dec 2025

10/10 Excellent

Brittany

Stayed 2 nights in Dec 2025

2/10 Terrible

Chad

Liked: Cleanliness, amenities, property conditions & facilities
They gave away out second room, still waiting to hear back from Expedia, they said they would get ahold of the hotel and send me an email. I never got an email yet.
Stayed 6 nights in Dec 2025

4/10 Poor

Brian

Travelled with partner
Disliked: Amenities
I’m giving this resort 2 stars mainly because most of the staff were kind, the lobby looked nice, and the property was clean. Unfortunately, that’s where the positives ended. The Cons There was no bottled water provided. If you wanted water at night, you had to go to the bar (if it was even open), get a glass of water, and carefully carry it back to your room without spilling it. The room was extremely outdated and very small. Several bruises from bumping the bed frame. Steps down to bedroom were slippery. The bed was very firm. The bedding was terrible — just a sheet — and we had to request a blanket. The shower looked like something out of a high school gym. For dinner, we were forced to use the buffet because restaurant reservations must be made by 8:30 AM and we didn't get to the hotel until 4PM. We arrived for dinner right when the buffet opened and none of the food was even warm. We tried chicken, beef, pork, potatoes — everything was room temperature, which made me afraid to eat. We had booked for 7 nights and left after the first night. No refund was given, but at that point I just needed to get out of there. During checkout, the employee didn’t ask why we were leaving early and didn’t seem to care at all. They also charge a $10 deposit if you need a second room key. and they consider Captain Morgan “top shelf” and charge additional fees for it, which was surprising. No Wi-Fi I do not recommend this hotel. Save your money and go somewhere else.
Stayed 2 nights in Dec 2025

6/10 Okay

Nathan, Edmonds

Travelled with family and small children
Disliked: Staff & service
Food options were lacking. The beach was nice, rooms were dated and had a musky smell. Price is reflective upon that and the hotel worked for a place to sleep… kind of. The pillows and mattresses are very hard
Stayed 7 nights in Dec 2025

6/10 Okay

Florian

Liked: Cleanliness, staff & service
Room and place is ok , food was basic ,no variety every day same deserts ,not even a capucino plus entertainment really is a jock no admosfete no nothing , they need a creavity at the meniu at least once to eat beef ....personal excelent , location and amenities are good
Stayed 3 nights in Dec 2025

8/10 Good

Leo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time at an all inclusive “Hotel”, we usually do resorts. I have to say the hotel was very clean and well maintained. The staff were great. We never waited to get a drink or food. Pizza was really good, all food was good, never had a bad item. The beach is small but they had a system to keep the seaweed away which was really nice. You can also walk down the beach for quite a while which I enjoyed. This is a smaller place than we were used to but we enjoyed our selfs. The only thing I would suggest is the beds. We found them really hard. A mattress topper would go a long way. I was considering ordering one from Walmart and have it delivered. Other than that a great stay.
Stayed 5 nights in Dec 2025

8/10 Good

Clemente, Las Vegas

Travelled with family
Liked: Staff & service, property conditions & facilities
property is outdated and food needs improvement
Stayed 6 nights in Dec 2025

8/10 Good

pranav

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious
Stayed 6 nights in Dec 2025

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and AC worked. The reception in tv was poor. The staff was friendly and welcoming. The food in the buffet offered a variety of choices.
Stayed 6 nights in Dec 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, lovely food and good selection at every meal, attentive staff, great pools and beach access. The ocean view room had a stunning view from the balcony.
Stayed 8 nights in Nov 2025

6/10 Okay

Rebecca

Liked: Staff & service
Stayed 7 nights in Dec 2025

6/10 Okay

Rodrigo

Stayed 8 nights in Dec 2025

2/10 Terrible

Angel Perez

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Food terrible. Service terrible Room uncomfortable and small
Stayed 7 nights in Dec 2025

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service
Stayed 7 nights in Nov 2025

6/10 Okay

Supreet Kaur

Travelled with family
Disliked: Amenities
There was no beach every inch of ocean is taken by docks (ship docks) I don’t have any complaints about this hotel but Expedia please don’t show me these kind of resorts in my search not worth it 👎
Stayed 4 nights in Nov 2025

6/10 Okay

Baldeep

Travelled with family and small children
Room was clean and staff were very friendly and helpful. Food options were not so good plus very few pool side activities. We will not be coming back.
Stayed 6 nights in Nov 2025

8/10 Good

JOVEN JR JACINTO

Liked: Cleanliness, staff & service, property conditions & facilities
More activities to offer and food options.
Stayed 5 nights in Nov 2025

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean, close to the beach. Close to town. Good things around it.
Stayed 4 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in safe location. The room was adequate and clean. Staff was accommodating and pleasant. A nice variety of food options, breakfast was my favorite! I would stay at Cancun Bay All Inclusive again.
Stayed 3 nights in Nov 2025