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Cancun Bay All Inclusive Hotel

3.5 star property

Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun-loungers, beach umbrellas
4 restaurants, breakfast, lunch, dinner served; international cuisine
Terrace/patio
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Pool
  • Room service
  • Housekeeping

Explore the area

View map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪2 min drive‬
  • Tortuga Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

8.0 out of 10
Very good
(29 reviews)
  • 31 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(27 reviews)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Room

7.6 out of 10
Good
(63 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

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The price is AU$279
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About the area

Cancun

Located in Cancun (Zona Hotelera), Cancun Bay All Inclusive Hotel is within a 5-minute drive of Langosta Beach and Plaza Las Americas. .This all-inclusive hotel is 3.1 mi (5 km) from Tortuga Beach and 4.4 mi (7.1 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Langosta Beach - 2 min drive - 1.8 km
  • Tortuga Beach - 3 min drive - 3.1 km
  • Plaza Las Americas - 7 min drive - 6.0 km
  • La Isla Shopping Mall - 12 min drive - 10.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • Starbucks
  • Restaurant Dos Lunas
  • ‪Boost Pool Bar - ‬3 min walk
  • ‪Romanza - ‬5 min walk
  • Las Hijas De La Tostada

About this property

Cancun Bay All Inclusive Hotel

Family fun on the beach, with 2 outdoor pools, near Puerto Cancun Marina Town Center
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (complimentary) are also available.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 132 individually decorated guestrooms, featuring minibars and LCD televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Bathrooms have showers and hair dryers.
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at El Faisan, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This hotel has 1970 square feet (183 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Vista Sushi Zen - This poolside theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.
La Piña - This poolside restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria - This poolside theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (74 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 498 out of 1232 reviews
Rating 8 - Good. 310 out of 1232 reviews
Rating 6 - Okay. 195 out of 1232 reviews
Rating 4 - Poor. 114 out of 1232 reviews
Rating 2 - Terrible. 115 out of 1232 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Marjorie Anne

Travelled with partner
Liked: Cleanliness
Jordan (bar tender) and Enrique (pool drink runner) and Carmen (buffet worker) were FABULOUS! My husband and I thought they were amazing. The staff otherwise was very quiet and not that friendly. The food was very bland. Room service knocked on our door every day at 8:30 which was way too early. The property was very clean though. Good music by the pool.
Stayed 4 nights in May 2025

10/10 Excellent

Jorg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Rashe

Travelled with partner
Liked: Property conditions & facilities
The food was terrible. Thats really an essential part if the all inclusive. I was really disappointed
Stayed 2 nights in Mar 2025

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for family's good selection of food , great staff. Music was to load and to much of the day , not enough quiet time.
Stayed 8 nights in Apr 2025

10/10 Excellent

Alexis, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2025

8/10 Good

Meena

It was an ok stay. Staff friendly and helpful
Stayed 3 nights in May 2025

6/10 Okay

janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Most of the staff was very friendly and cheerful. The thing i disliked most was the food
Stayed 2 nights in Apr 2025

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

6/10 Okay

Olivia

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Apr 2025

10/10 Excellent

Steven James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great budget friendly hotel. Staff were friendly and food was delicious
Stayed 6 nights in Apr 2025

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is the cleanest in the area, so nice! The staff (both housekeeping and restaurant) are very friendly, courteous and efficient - made us feel very welcome! The food was good too, just a minor suggestion: breakfast buffet could benefit from some veggies for breakfast. Just a heads up, the neighboring adults only resort has super loud music late at night, but thankfully it didn’t bother us (we are heavy sleepers). Overall a very pleasant stay, thank you!
Stayed 7 nights in Apr 2025

8/10 Good

Gerald Cora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great start for could be better
Stayed 4 nights in Apr 2025

8/10 Good

Julia Crisleta Vda. De

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly kind and helpful. The food was good, and the kids had a great time playing at the beach. We also loved the beautiful view from our room.
Stayed 4 nights in Apr 2025

10/10 Excellent

Rosa Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 5 nights in Apr 2025

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how small the resort was, the staff were great. The only negative for us was the bed wasn’t comfortable. But it’s personal preference and each person likes their beds the way they like them.
Stayed 5 nights in Apr 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time going on vacation let alone anywhere and I can not believe how amazing this hotel made my experience. I felt safe and content with staff and the area. There was lots to walk close by or just a quick taxi or local bus away. Even the option to use rental scooters or their version of uber. Staff was friendly and helpful. Property activities staff participated and made it fun. I can’t wait to come back.

10/10 Excellent

Ana lilian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien me gustó y muy económico si regresará.
Stayed 4 nights in Apr 2025

10/10 Excellent

Glane Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Moiz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at this all-inclusive resort, the beach was very nice although a little small but you can walk to the surrounding beaches from there. The food was absolutely wonderful and I cannot complain at all. The room also was smaller BUT I had the cheapest option, so definitely could have gotten a bigger room if I had paid for it, I also didn’t mind because I was only with my wife, so it wasn’t a big deal. Aside from those two things, the beach being a little small and the room. Everything was absolutely amazing
Stayed 3 nights in Apr 2025

8/10 Good

Zeenat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More in menu is advised as only one restaurant operates with buffet
Stayed 4 nights in Apr 2025

8/10 Good

Donald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was great
Stayed 4 nights in Apr 2025

10/10 Excellent

Zhaira Jaye Briones

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great time staying here! Everything was super clean, which made a big difference. The staff were all super friendly and always happy to help. There were plenty of fun activities to keep us busy, and the views were absolutely stunning. It’s also a really quiet and relaxing place—perfect for families looking to unwind. The food was another highlight. The buffet had a different theme every night, which kept things fun and tasty, and there were also restaurant options you could reserve for free, which was a nice bonus. We looked forward to dinner every day! Highly recommend this place if you’re looking for a fun, stress-free getaway.

10/10 Excellent

RAHUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 5 nights in Apr 2025

4/10 Poor

keila I

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Si eres latino te tratan mal, la piscina sucia .
Stayed 4 nights in Apr 2025

10/10 Excellent

Merlan

Was great experience!
Stayed 3 nights in Apr 2025