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Lovely place to stay in beautiful surroundings. The staff were very friendly and the room so nice and comfortable. Highly recommend!

Very comfortable and large room, quality of food was good, busy restaurant and helpful friendly staff.

Nice room, staff were all nice, enjoyed the Cantonese Restaurant as well!

Lovely staff lovely hotel brilliant service very clean… night porter very friendly too. Would stay again

Excellent breakfast & staff very accomadating & friendly....... Thats were it ends. Hotel needs a good overall. When we arrived 5pm our allocated room was not made up, the reception staff were lovely allocated a different room. Again this had not been made up! Third room toilet seat came off in our hands. Forth room allocated on ground floor over looking the bin compound but couldnt be bothered to complain again!! Went down to get food website states restaurant open only to find only bar food available which was not the best!! Come to eventually going to bed, my side of the bed was so uncomfortable literally felt like the springs were coming through the matteress. As someone with a chronic illneess this left me in severe pain & lack of sleep makes symptoms worse! What should have been a relaxing time away resulted in us having to come home early.

The hotel was fine but broken reading light (reported but no action), paper ordered but then forgotten, buggy often late. On first night no information about the buggies - choice between steep steps or so called “ramp”which was a lounge winding and very steep path. With heart condition very difficult. Room in Oakham faced blank wall - should have been warned. Universally nice staff but overall a bit lackadaisical.