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Kindnesd

The check in experience was very welcoming and efficient. The hotel was clean and well appointed. The shower had great pressure once the controls had been worked out

Clean hotel, literally right outside the main train/bus stop for Darmstadt. Would stay here agian. Good wifi. It was about a 20-25 min walk to main city square.

Super king size bed was amazing but the pillows are disappointingly soft and not comfortable. The duvets are too small and they don’t have double duvets. The room and communal areas are spotless but the staff are unfriendly, if you can find them, lol. Very modern design with state of art heating and cooling system, second to none, very impressive. Overall it is a really good value for money.

I enjoyed my stay but I was surprised no phone in the room. House Keeping cleans the room they should replenish the water bottle. Your carpets in the hallway are very soiled and dirty. The hotel needs some improvements.

One staff person was quite nice and helpful. The others ranged from aloof to rudely dismissive. Dining staff need to improve hygiene awareness. They tolerated hand picking through cheese, meat and breads by some of the guests. There usually were dogs in the dining room and some of the staff would go from petting back to food and dishes handing. A couple of the dogs weren't clean.