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Early check in was really helpful, friendly staff and good breakfast. Ideal location for the station
Ninette
Stayed 1 night in Aug 2025
10/10 Excellent
Craig
4 July 2025
Craig
Stayed 1 night in Jun 2025
6/10 Okay
Innes
27 June 2025
Liked: Cleanliness
Disliked: Amenities
I booked this thinking it was a better option than the Radisson in Bordeaux. I regret not choosing the other hotel. The room was fine, the staff were fine but the overall experience was less than fine. Issues with the room, issues with being charged for drinks that weren’t mine, no ability to buy water (bar closed and no free bottle left in my room on any of the days).
I booked this with a discount code but it was still overly expensive for the experience. Better value hotels out there I think. I had fond memories of Novotel travelling to France with my family in the early 90’s. - I probably wouldn’t book again with this chain.
Lovely attitude of all staff. Check in was effortless. I asked for a late checkout and J was accommodated. Good selection of food and beverages at breakfast. The was no restriction to the amount of food available. Room was very comfortable. We we offered a free upgrade with free mini bar. We had a peaceful night sleep
A decent budget hotel which suited us as close to the station. 30 minute walk to get to the central area but not a problem if reasonably fit.
Quiet and safe location with no traffic noise of any consequence.
Clean and comfortable room with staff very accommodating.
Amanda
Stayed 1 night in Jul 2024
8/10 Good
Valerie
Travelled with family
31 July 2024
Liked: Amenities
A nice standard hotel close to Bordeaux centre. Staff are v friendly and rooms clean enough. Basic amenities and clean rooms. Air conditioning didn’t work super well in our room. Breakfast was ok standard. Coffee could have been better.
Upon seeing the room I was very surprised that this was a 4* hotel. We had booked a room with a king size bed and a sofa bed. Despite confirming that the sofa bed had been made up with clean linen when we checked in, it had not - instead it smelt unaired and obviously slept in. Additionally the waste bin in the room was so dirty they had to take it away when we showed it to staff (but they did not provide a replacement).
The kindest way to describe the decor/fixings is ‘tired’, the room also smelt damp and of stale cigarettes - as did any clothes left in the wardrobe. We also had to get the key card recoded several times as we would return to the room to find it didn’t work.
We went out for dinner one evening and returned about 11.45pm to find the hotel closed and locked. Then spent 10 minutes ringing the buzzer, before having to phone them to request they let us in.
However, I can confirm the buffet breakfast was very good.
Pros: parking available, not far from the center (3 tram stops).
Cons: limited dining options (on reservation during the week, none on weekend, not room service), the staff at the reception (a trainee) was also in charge of the bar, and was overwhelmed.