6/10 Okay
Loretta, Paradise Valley
Travelled with partner
14 May 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Bora Bora is beautiful and water pristine! The Good: We stayed in a Premium overwater bungalow with a hot tub. Bed was very comfortable and room was spacious with spectacular views. The resort itself was kept clean, and the beach staff was excellent. Spa was wonderful, and enjoyed the lagoon area for snorkeling and a quite peaceful place to spend time at. Restaurants: The Lagoon was the best regarding food quality and service, but had to pay an extra charge to dine here even though we purchased the meal plan. The breakfast buffet had many options and was good. We dined at all of the other restaurants and the food was just ok, nothing special. The not so good: Our hot tub made a horrible loud gurgling sound when jets were adjusted to highest setting. They tried to fix it by putting more water in the hot tub, but the issue continued. It was so loud that we could not use the hot tub during our stay, and no credit was extended, or another room offered. This was a waste! The room also smelled moldy all the time, and there was always a condensation build up which caused water dripping from ceiling all over, even on our bed. They stopped by and used a pole with a rag on the end to sop up the moisture from the ceiling beams, but the issue continued throughout our stay. The furniture in the room is very dated, and the bath towels and bath mats are old. We had a butler, and although she was very nice, there was no direct line to contact her. I would expect more from the St. Regis.
Loretta
Stayed 7 nights in May 2025