6/10 Okay
Markus v.
22 Apr 2026
Liked: Cleanliness
Good apartment, but service and communication fell shortThe apartment itself was good—clean, in a decent location, and exactly as pictured. However, the management experience with Wonderful Italy was disappointing, especially given the price point.Check-in was unorganized. The host struggled to open the door (which has a complex 4-lock system), leaving us to figure it out ourselves. Inside, the "essentials" were lacking: there were no mugs or bowls in the kitchen and no kitchen towels. For a week-long stay, we were only provided with two rolls of toilet paper and no extra towels. We expected at least one refresh of sheets and towels for a 7-night stay, but there was no service at all (I assume this is buried in the fine print).Most frustrating was the communication; after check-in, the host completely stopped responding to our messages. Finally, being asked to handle all garbage and recycling without being provided the local rules was an odd request for a professional rental. It’s a nice place, but the management needs to set better expectations and improve their responsiveness.
Markus v.
Stayed 7 nights in Apr 2026















