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This is an exceptional hotel. The staff is so helpful, warm and embracing and ensuring all your needs are met. The room is exquisitely directed with a spectacular view and a wonderful balcony to enjoy and take it all in. The bed is very comfortable and the amenities are perfect. The bathroom is spacious and also lovely soaps, shampoo etc The property is well maintained and spotless, inside and outside. The jacuzzi is so relaxing and the view is epic! Breakfast is incredible!! Such a fabulous selection of local fruits, fresh juices, cheeses and so much more!! Do yourself the treat to make your special stay on Terceira at this excellent hotel!

This was my third time staying at the house and I will very likely come back. It is clean, well-maintained, and well-provisioned. There are threee very good restaurants nearby. It also has easy access to all the roads for getting around the island. If you are considering renting this property because it looks great in the listing, go for it. You will not regret it.

Nice hotel, friendly and helpful staff and great location

WOST EXPERIENCE EVER On my second day, I greeted the maintenance lady and made sure the sign was up for room cleaning service, left the room (and double checked that the door was well closed) and was out for the day. When I came back, my backpack that I’ve put in a strategical position was open and on the floor, my passport out of the front pocket and my money out of my passport case (a bit over 200€ cash). My clothes were initially in packing cubes in my suitcase. When I came back, some clothes that I haven’t pulled out nor worn yet and were completely at the bottom of my suitcase were either out of it or on top of my clothes pile! I warned the hotel manager about it and he automatically blamed me for not putting my stuff in the locked safe!!! I even referred him to the European Tourism Law, art. 1039 a) of the civil code but nothing. I needed that money for the rest of my trip, especially for taxis since most of them don’t accept Apple Pay. Uber isn’t supported on Terceira island, Bolt drivers were all busy and I could only book an airport shuttle reservation for the next day. The manager didn’t want to compensate me or anything. I asked an employee at the lobby if he could order me a taxi that would accept Apple Pay and he accepted. Quick phone call and he confirms that a taxi will pick me up shortly. I asked him if he told the driver that I could only pay with Apple Pay to which he said yes but when the taxi arrived, he said that he didn’t accept tap credit card.

Pros: Very friendly and helpful host who was always there when needed - and not if not. It felt like a "personal" experience on every level. Perfect. Great location with a fantastic view of the ocean, the sunset and the stars. The appartment was comfortable and spacey. Pool was an added bonus that we used more than once each day. Everything one needed was close by - supermarket, restaurants and the best ocean swimming pool we have ever been to. Cons: The host, the location and the island were way too nice. We didn't want to leave - this feeling was the only thing we didn't enjoy during our stay this summer ;-)