Book Big Rapids hotels

Excellent service

The person who checked me in was very nice and helpful. the person who checked me out not so much. The room was swept and clean. The beds were made. the sheets were clean, but I don't know they had been changed. The covers had an odor to them from the middle down to the foot or at least the top cover did. Again, not sure they were changed so I sprayed Lysol on the beds. The shampoo & conditioner and lotion were like I had never seen, very stylish but empty. All towels & washcloths and hand towels were clean and a plenty. We had a long trip, and still had more travel so I didn't bother to call the front desk.

The room was old and the furniture was worn. Not in very good condition. The room needs to be remodeled. New paint and furniture would be a good start. The breakfast was ok. No cooked items available. Just cereal and bagels.

Out dated but for the price it should be expected

My mother ended up staying with me, who is in a wheelchair, and the staff accommodated us with an accessible room semi last minute which was appreciated. The only complaint is the doors to the hallway aren’t accessible via a push door to open which would have been nice in consistently bringing the wheelchair in and out and having to manage opening the door and pushing the wheelchair thru. The room was great, comfortable beds, a zillion channels. The pool area looked nice. The breakfast was pretty standard and frequently stocked. Parking was ample, close to freeway and restaurants.

The cabin was beautiful and we enjoyed our time