All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
7.6/10
Cleanliness
7.6/10
Staff & service
7.4/10
Amenities
7.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Rating 10 - Excellent. 126 out of 419 reviews
10 - Excellent
126
Rating 8 - Good. 142 out of 419 reviews
8 - Good
142
Rating 6 - Okay. 76 out of 419 reviews
6 - Okay
76
Rating 4 - Poor. 41 out of 419 reviews
4 - Poor
41
Rating 2 - Terrible. 34 out of 419 reviews
2 - Terrible
34
Reviews
6/10 Okay
Kumar
5 July 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing stay.
The check in was a nightmare. The young lady and her supwrvisor were very unfriendly and did not attempt to understand our questions. Did not speak English ( not even a translation app). The valet / bell hop spoke decent English and he translated to them. Modest rooms. Odor in the corridor. Pool staff were not friendly … very standoffish. The restaurant staff were very good and so was the dinner buffet. The hotel was in the middle of “no where” ….
Terrible services in the front desk ! I have never had one hotel like this service. I want to get bottle water and there’s no one answering the phone.
Ling Feng
Stayed 1 night in May 2025
8/10 Good
Hazem
Travelled with family
23 May 2025
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hazem
Stayed 1 night in May 2025
10/10 Excellent
john
25 Apr 2025
john
Stayed 1 night in Apr 2025
8/10 Good
Rajit
Travelled with family
25 Apr 2025
Liked: Staff & service
A bit dated but good service
The hotel was a bit dated, but the service was good and exceeded our expectations. To our surprise, supper was included in the stay, which was a lovely bonus. On arrival, we were warmly welcomed with a generous basket of fresh fruit — a thoughtful touch that made us feel special.
This property is very well established and has nice amenities for spa and thermal activities. Sibel hanim in housekeeping was very good and supplied us with great service and she went above and beyond! We are always happy to come back to this property!
The whole hotel needs renovation,. It was very old. I was disgusted. Stayed in my clothes didn't want to touch anything or eat. The hotel was dirty needs major upgrade!!!!
Linda
Stayed 1 night in Aug 2024
8/10 Good
Elif
Travelled with family
18 July 2024
Liked: Cleanliness, staff & service
The hotel does not have an elevator to the upper floors and it needs an upgrade.
I have been few hotels around the area before and been to this hotel way long time ago.. it was ok overall but this trip I really hate seen plastic shower caps been handing in the thermal pool..😔 some hotels I stayed before , you have to purchase the swimming cap and re use again and take home with you..this hotel I have noticed they do not care about environment at all, management should not be in that position or owner should not owe hotels if they not care about the environment..😔 only good thing about this hotel was for me they were pet friendly as I have took my pet with me.. I would have rate it differently if they were care about environment.. hopefully people will consider about this before they make booking.. hundreds of people get in to pool with plastic hair wrap and they get in the pool few times per day.. every visit extra rubbish.. I have seen hotels ( spa hotels) provide water but you have to carry your own water bottle..it would be nice to see those rules in the every hotels around the world.. but this hotel just so useless about environment 😔