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Hotel Metropol Basel

4.0 star property

Photo gallery for Hotel Metropol Basel

Reception
Interior detail
Interior entrance
Comfort Double Room
Exterior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Gym
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

View map
Elisabethenanlage 5, Basel, 4002
  • Basel Zoo
    ‪6 min walk‬
  • Basler Muenster
    ‪12 min walk‬
  • Marktplatz
    ‪15 min walk‬
  • Basel (BSL-EuroAirport)
    ‪8 min drive‬

Room options

View all photos for Double Room (First)

Double Room (First)

Double Room (First)

  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Style)

Double Room (Style)

Double Room (Style)

9.0 out of 10
Wonderful
(30 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

9.2 out of 10
Wonderful
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

9.4 out of 10
Exceptional
(3 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Queen Bed

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About the area

Basel

With a stay at Hotel Metropol Basel, you'll be centrally located in Basel, a 8-minute walk from Basel Zoo and 13 minutes by foot from Basler Muenster. .This hotel is 1.4 mi (2.2 km) from Marktplatz and 1.5 mi (2.5 km) from Congress Center Basel.

What's nearby

  • Basel Zoo - 6 min walk - 0.6 km
  • Basler Muenster - 12 min walk - 1.1 km
  • Marktplatz - 15 min walk - 1.3 km
  • Congress Center Basel - 3 min drive - 1.8 km
  • St. Jakobshalle - 3 min drive - 2.7 km

Getting around

  • Basel SBB Station - 1 min walk
  • Bhfeingang Gundeldingen Tram Stop - 5 min walk
  • EuroAirport Airport (BSL) - 23 min drive

Restaurants

  • ‪Caffè Spettacolo - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Brezelkönig - ‬2 min walk
  • Burger King

About this property

Hotel Metropol Basel

Hotel with a 24-hour fitness center, a quick walk to Basel Zoo
Hotel Metropol Basel offers 46 accommodations with safes and complimentary newspapers. Beds feature memory foam mattresses. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

This Basel hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 46 guestrooms featuring flat-screen televisions. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including a 24-hour fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless internet access and concierge services.
Take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a computer station, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Airport shuttle on request
  • Parking on site (CHF 30 per night)
  • Valet parking on site (CHF 30 per night)
  • Extended parking on site (CHF 30 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CHF 30 per person

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift

More

  • 1 building
  • 8 floors
  • Built in 1980
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 30 per person
  • Self parking fee: CHF 30 per night
  • Valet parking fee: CHF 30 per night
  • Extended parking fee: CHF 30 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Swiss Quality
Metropol Swiss Quality
Metropol Swiss Quality Basel
Metropol Swiss Quality Hotel
Metropol Swiss Quality Hotel Basel
Hotel Metropol Basel
Metropol Basel
Swiss q Metropol Basel
Hotel Metropol Basel Hotel
Hotel Metropol Basel Basel
Hotel Metropol Basel Hotel Basel

Reviews

Hotel Metropol Basel Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 296 out of 634 reviews
Rating 8 - Good. 258 out of 634 reviews
Rating 6 - Okay. 54 out of 634 reviews
Rating 4 - Poor. 18 out of 634 reviews
Rating 2 - Terrible. 8 out of 634 reviews

Reviews

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was expensive for what you received A few things were to working Good location
Stayed 2 nights in May 2025

10/10 Excellent

James

Liked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Dr Sandeep

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to SBB station. Lovely breakfast. Nice room.
Stayed 3 nights in May 2025

10/10 Excellent

Shiv

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly reception staff! So helpful in telling us how to navigate the city. Anja and Palmeria (I think. Sorry for misspelling). Lovely people. The hotel pillows are bad though! Very flat.
Stayed 1 night in May 2025

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We was stayed for three nights
Stayed 3 nights in Apr 2025

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Basel 3 night stay

Stayed for 3 nights as a city break. Location is ideal next to train station making it easy to walk everywhere/jump in public transport. Hotel was clean with good room sizes. When we arrived reception was unmanned with only an automated machine to check in (which felt very impersonal & made thing feel more painful than needed for "weary travellers who'd just arrived in the country"). Room temperature was our main issue as it fluctuated up and down wildly making sleeping difficult - and this was centrally controlled with no option to adjust heat within our room (and nothing reception could do). Breakfast selection and quality was acceptable.
Stayed 3 nights in Apr 2025

8/10 Good

Nitin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ideal place for proximity to the train station and the room is very comfortable. No staff at reception which makes it feel less secure. Check in is self service but easy. No Wi-Fi in rooms, only in lobby.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

6/10 Okay

CHRISTINE

Stayed 5 nights in Mar 2025

10/10 Excellent

Yuriy, Morganville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 4 star hotel,100 meters from the train station excellent breakfast, very clean and comfy room.
Stayed 1 night in Mar 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception staff !!
Stayed 1 night in Mar 2025

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and convenient location. Fabulous breakfast on the top floor!
Stayed 3 nights in Feb 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel In a wonderful location

A really good stay. The station is in a really good location near the station and a minute walk from the tram. Staff were really friendly and everything was neat and comfortable.
Stayed 2 nights in Feb 2025

10/10 Excellent

Daniel, peabody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, excellent location next to train station but facing away from crowded area. Directly next to tons of transportation - which is free for tourists! Breakfast was nice in gorgeous panoramic dining room. To clear up the piece about the dual front desks - the hotels are CONNECTED -its a 10 second walk to the other hotel. I didn't have the need to do so. Very happy with stay, will be back for sure.
Stayed 2 nights in Feb 2025

10/10 Excellent

machiko

Liked: Cleanliness, amenities, property conditions & facilities
Self check-in can be a bit fiddly but everything else is very decent and close to Basel SBB station (where a basement level supermarket is). Staff from adjacent (associated) hotels would help you if needed. Comfortable bed, big screen & complementary espresso machine. Happy to stay again.

4/10 Poor

Briana

Stayed 2 nights in Dec 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay for one night after a flight and this hotel was perfectly placed. Easy assess late at night with clear info on check in process. Room clean and beds comfy. Fit the bill. Recommended.
Stayed 1 night in Dec 2024

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff
Stayed 1 night in Dec 2024

10/10 Excellent

Mark, Woking

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness
Hotel is in an excellent location and the rooms are reasonable and clean. No reception service between certain hours and you are directed to the larger sister hotel around the corner. Breakfast was adequate but service was slightly lacking.
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Stayed 2 nights in Dec 2024

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024